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Application Support Jobs in New York (NOW HIRING)

BGC Group

Head of Application Support

Manhattan, NY · On-site

$300 - $350/hr

The Head of Application Support will play a crucial role in defining and executing our application support vision for FMX. This involves overseeing first-line support operations, leading major ...

New

AQR

Application Support Engineer

Greenwich, CT · On-site

$110K - $140K/yr

Your Role We are seeking an Application Support Engineer who will work at the boundary of the technical systems and processes that drive our investment business. This is an individual contributor ...

AQR

Application Support Engineer

Greenwich, CT · On-site

$110K - $140K/yr

Your Role We are seeking an Application Support Engineer who will work at the boundary of the technical systems and processes that drive our investment business. This is an individual contributor ...

City of New York

Application Support Lead

Manhattan, NY · On-site

$125K - $150K/yr

Company Description - Provide support in Microsoft Dynamics365 and angular applications (.Net); ... application fulfills requirements and meets end user expectations; manage defect triage during ...

City of New York

Application Support Lead

Manhattan, NY · On-site

- Provide support in Microsoft Dynamics365 and angular applications (.Net); engage in projects that ... application fulfills requirements and meets end user expectations; manage defect triage during ...

Phaxis

Aladdin Application Support Engineer

Manhattan, NY · On-site

$40 - $53/hr

Job Summary We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team, providing L2/L3 production support for Aladdin platform across front office trading ...

City of New York

Application Support Lead

Manhattan, NY · On-site

- Provide support in Microsoft Dynamics365 and angular applications (.Net); engage in projects that ... application fulfills requirements and meets end user expectations; manage defect triage during ...

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Showing results 41-60

All JobsApplication Support JobsApplication Support Jobs in New York

Application Support information

See New York salary details

$33.9K

$176.3K

$225.4K

How much do application support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for application support in New York is $176,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,900.00 and $224,300.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in New York?

The most popular types of Application Support jobs in New York are:

What are popular job titles related to Application Support jobs in New York?

For Application Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in New York look for?

The top searched job categories for Application Support jobs in New York are:

What cities in New York are hiring for Application Support jobs?

Cities in New York with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $176,346 per year, or $84.8 per hour.

Application Support Analyst

IO Associates

Manhattan, NY • On-site

Other

Posted 22 days ago

Job description

Application Support Analyst

Organisation Overview:

iO Associates is supporting a client operating within the financial services industry, specialising in banking and data processing solutions. Renowned for its innovative approach, strong market reputation, and commitment to fostering a collaborative and inclusive culture, they offer a dynamic environment where staff can thrive and develop their careers. Their focus on technological advancement ensures they remain at the forefront of industry developments, providing excellent benefits and growth opportunities for their team.

Role Summary:

Due to ongoing growth and strategic initiatives, our Client is seeking to appoint a highly skilled Support Analyst. This role is vital to maintaining optimal system performance and support for core banking applications and supporting infrastructure. It presents an exciting opportunity for a dedicated professional to contribute directly to the operational excellence of a well-respected organisation in the financial sector.

Responsibilities:


  • Provide prompt resolution to technical issues, minimising system downtime across various user areas.
  • Support application maintenance tasks for essential systems, including payment and transaction processing tools.
  • Assist with daily operations within the Computer Operations team and provide backup coverage for shift personnel.
  • Test and deploy new system applications, updates, and hardware/software support solutions.
  • Address user inquiries regarding technical support and troubleshooting.
  • Develop and implement system solutions aligned with user requests and specifications.
  • Manage System Integration Testing (SIT) and User Acceptance Testing (UAT) phases for new system rollouts.
  • Prepare and follow change control procedures during system upgrades and modifications.
  • Support and maintain core banking systems, network servers, and critical applications.
  • Ensure compliance with audit, security, and regulatory policies, including BSA/AML, OFAC, and related standards.
  • Support external network testing, disaster recovery exercises, and regular system health reviews.
  • Complete all mandated training, including ISO and regulatory standards, within stipulated timeframes.
  • Undertake additional duties as required to support operational objectives.

Essential Skills & Experience:


  • Minimum of 5 years' experience in computer operations and system support, particularly within banking environments.
  • Proven expertise working with AS400 systems and related applications.
  • Practical experience with payment applications such as Equation and eGifts, or similar software.
  • Solid understanding of Windows Server environments and client-server architectures.
  • Experience supporting and managing databases, including MS Access, SQL Server, and Oracle.
  • Knowledge of cloud-based solutions and SaaS applications relevant to banking is advantageous.
  • Demonstrable ability to manage system upgrades, perform troubleshooting, and maintain high availability systems.
  • Relevant industry certifications and a relevant college or technical qualification.

Desirable Skills & Experience:


  • Experience automating batch jobs and routine system tasks.
  • Familiarity with security protocols and technologies related to cyber security and data integrity.
  • Knowledge of regulatory compliance standards applicable to financial institutions.
  • Experience working with cross-functional teams and external vendors to resolve system issues efficiently.

Sponsorship is not available for this opportunity.

This role is based onsite in Manhatten, applicants must be based locally and able to be on site 4+ days per week.

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