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Application Support Manager Jobs in Ohio (NOW HIRING)

PNC Bank

Software Engineer Sr - App Support

Strongsville, OH

$55K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver production and application support by monitoring system performance, responding to ... Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group ...

Apex Systems

RT Ops App Support Spec

New Albany, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems. * Assist in ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... Application release management responsibilities Qualifications - 2+ years of experience in application support, business analyst, or project management type of role - Flexibility to work various ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... Application release management responsibilities Qualifications - 2+ years of experience in application support, business analyst, or project management type of role - Flexibility to work various ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Ohio

Application Support Manager information

See Ohio salary details

$58K

$101.7K

$157.3K

How much do application support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for application support manager in Ohio is $101,738.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $120,700.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Ohio?

The most popular types of Application Support jobs in Ohio are:

What job categories do people searching Application Support Manager jobs in Ohio look for?

The top searched job categories for Application Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Application Support Manager jobs?

Cities in Ohio with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,738 per year, or $48.9 per hour.

Application Systems Administrator

R+L Carriers

Wilmington, OH

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Enterprise Application Administrator

Job Summary: The Enterprise Application Administrator is responsible for the administration, support, implementation, and ongoing maintenance of enterprise applications across the organization. This role ensures that critical business applications are reliable, secure, and optimized to support daily operations. The position works closely with project managers, server teams, enterprise monitoring teams, vendors, and business stakeholders to deploy, troubleshoot, and enhance enterprise application solutions. The role requires strong technical aptitude, attention to detail, effective communication skills, and the ability to support both operational stability and continuous improvement initiatives.

Essential Duties and Responsibilities:

  • Administers, supports, and maintains enterprise applications to ensure availability, performance, and reliability.

  • Collaborates with project managers, server teams, and enterprise monitoring teams to implement and deploy enterprise applications supporting business operations.

  • Troubleshoots technical issues across enterprise application environments and coordinates resolution with internal teams and vendors.

  • Supports application environments running on Windows, Linux, web, and mobile platforms.

  • Assists with system integration, upgrades, patching, backup processes, and operational support for enterprise applications and related infrastructure.

  • Uses scripting and database knowledge to support automation, reporting, troubleshooting, and system maintenance activities.

  • Works effectively with customers, coworkers, vendors, and supervisors to communicate issues, explain system functionality, and support business needs.

  • Manages multiple priorities and projects while adapting to changing business requirements, product demands, and timelines.

  • Participates in team on-call rotation and provides operational support as needed.

Preferred Qualifications/Education/Experience:

  • Experience supporting enterprise application platforms such as IBM Sterling File Gateway, Hyland OnBase, Azure DevOps, OpenText Capture, UKG Workforce Management, Milestone, or Gallagher.

  • Experience with Transportation Management Systems such as McLeod or CargoWise.

  • Experience with data modeling, entity-relationship diagramming, normalization, T-SQL, triggers, and stored procedures.

  • Microsoft or other relevant technical certifications.

  • Bachelor's degree in Computer Science, Information Systems, Systems Engineering, or a related field.

Required Qualifications/Education/Experience:

  • 3+ years of experience in a systems administration or enterprise application support role.

  • Experience with Red Hat Linux, Windows Server platforms, Active Directory, security software, and backup software and processes.

  • Experience supporting Windows, mobile, and web clients across PCs, smartphones, and tablets.

  • Working knowledge of software programming concepts and the ability to read pseudo-code.

  • Experience with Windows and Linux server operating systems.

  • Experience with Microsoft Office Suite, Unix shell scripting, and Windows PowerShell scripting.

  • Experience with Microsoft SQL Server and Oracle databases.

  • Strong customer service, written communication, verbal communication, and interpersonal skills.

  • Ability to work independently and collaboratively in a team-oriented environment.

  • Ability to manage one or more projects simultaneously and handle multiple tasks at the same time.

  • Flexibility to adapt to shifting priorities, company requirements, product demands, and purchasing timelines through strong analytical capabilities.

Excellent Benefits


R+L Carriers offers an excellent compensation and comprehensive benefits package, including Medical/Dental/Vision Insurance, 401(k) Retirement Plan with matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN and Ocean Isle Beach, NC.

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