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Application Support Engineer Jobs in Washington (NOW HIRING)

A3 Technology

Application Support -Mid Level

Washington, DC · On-site

$50K - $175K/yr

A3 Technology, Inc. is seeking Application Support (mid level) to join our team in Washington, DC. Essential Job Functions: * Prepare and edit technical material, including operations and maintenance ...

Ametek

Field Application Engineer

Germantown, MD · On-site +1

$90K - $120K/yr

We are seeking an experienced Field Application Engineer to work out of a home office and be based ... Support Account Managers as the primary technical resource for product and solution demonstrations ...

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Application Support Engineer information

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How much do application support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for application support engineer in Washington is $54.97, according to ZipRecruiter salary data. Most workers in this role earn between $43.85 and $64.23 per hour, depending on experience, location, and employer.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What is the average salary for an application support engineer?

The average salary for an application support engineer in the US is approximately $70,000 to $90,000 per year, depending on experience, location, and industry. Professionals with specialized skills in troubleshooting, scripting, and familiarity with tools like SQL or Linux tend to earn higher salaries.

What are the most commonly searched types of Application Support Engineer jobs in Washington?

The most popular types of Application Support Engineer jobs in Washington are:

What are popular job titles related to Application Support Engineer jobs in Washington?

For Application Support Engineer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Application Support Engineer jobs in Washington look for?

The top searched job categories for Application Support Engineer jobs in Washington are:

Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $114,336 per year, or $55 per hour.

Support Engineer (Tier 3) - Cloud Platform; Integrations (Hybrid)

NIRA, Inc.

Washington, DC • On-site

$95K/yr

Full-time

Re-posted yesterday

Job description

NIRA, Inc. is seeking a Tier 3 Support Engineer to serve as the final escalation point for a U.S. Department of Justice cloud-based digital evidence management program serving U.S. Attorneys' Offices nationwide. Sitting behind district-level Tier 1 and nationwide Tier 2 help desk support, this engineer resolves the most complex platform, integration, and data issues - working across a FedRAMP High SaaS evidence platform, enterprise integrations, and AWS GovCloud infrastructure under SLA-driven incident and service request management.
Responsibilities
  • Own Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levels
  • Troubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructure
  • Perform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releases
  • Manage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communication
  • Work within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation records
  • Support security operations: patch verification, vulnerability remediation validation, and incident response assistance
  • Maintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teams
  • Contribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidents

Required Qualifications
  • 5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering level
  • Strong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnostics
  • Working knowledge of AWS services and monitoring/diagnostic tooling
  • Experience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)
  • Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environments
  • Clear written and verbal communication with both end users and engineering teams, including RCA documentation
  • U.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigation
  • Bachelor's degree in information technology, computer science, or a related field

Preferred Qualifications
  • Federal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environments
  • Experience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)
  • Scripting skills (Python or PowerShell) for diagnostics and support automation
  • Experience supporting multi-tenant SaaS environments
  • Certifications such as ITIL 4, AWS SysOps Administrator, or Security+
Nira logo

About Nira

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

Year founded

2021

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