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Spectrum Enterprise Technical Support Jobs in Washington

ECS

Enterprise Technical Writer

Washington, DC · On-site

$130K - $147K/yr

ECS is seeking a Enterprise Technical Writer to work in our Washington, DC (hybrid) office. Please ... Track digital and paper memos in support of the RMF process. * Draft and review technical standard ...

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration ... Experience supporting complex, enterprise-level IT systems and infrastructure. Please Note: This ...

NRI North America

Technical Support Engineer

Ashburn, VA

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes ...

NRI North America

Technical Support Engineer

Ashburn, VA

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... The TSE provides user support for enterprise self-service clients by troubleshooting and resolving ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... The TSE provides user support for enterprise self-service clients by troubleshooting and resolving ...

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Spectrum Enterprise Technical Support information

See Washington salary details

$16

$29

$50

How much do spectrum enterprise technical support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for spectrum enterprise technical support in Washington is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is Spectrum Enterprise Technical Support?

Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.

How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?

Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.

What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?

To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.

What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?

AspectSpectrum Enterprise Technical SupportSpectrum Network Technician
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires Cisco, CompTIA, or vendor-specific certifications
Work EnvironmentCustomer service-focused, office or remote supportFieldwork, on-site network installation and maintenance
Employer & Industry UsageTelecommunications providers, customer support centersNetwork infrastructure providers, telecom companies
Search & Comparison IntentUnderstanding support roles, troubleshooting, customer serviceNetwork setup, hardware installation, technical maintenance

While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.

What are popular job titles related to Spectrum Enterprise Technical Support jobs in Washington?

For Spectrum Enterprise Technical Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Spectrum Enterprise Technical Support jobs in Washington look for?

The top searched job categories for Spectrum Enterprise Technical Support jobs in Washington are:

What cities in Washington are hiring for Spectrum Enterprise Technical Support jobs?

Cities in Washington with the most Spectrum Enterprise Technical Support job openings:

Spectrum Enterprise Technical Support jobs near you

Enterprise Technical Writer

ECS

Washington, DC • On-site

$130K - $147K/yr

Full-time

Posted 18 days ago

Job description

ECS is seeking a Enterprise Technical Writer to work in our Washington, DC (hybrid) office. Please Note: This position is contingent upon contract award.
Everforth ECS is a rapidly growing information security and information technology company in Washington, DC. We are looking to hire an Enterprise Technical Writer.The Enterprise Technical Writer will work with technical teams across the contract to elicit documentation requirements including technical details of the solutions and processes being documented, format, intended audience and appropriate level of detail; and to produce accurate and high-quality documentation that meets those requirements. Documentation includes but is not limited to standard operating procedures, user guides, presentation slides, flow charts, various types of customer reports and templates and style guides for use by other team members.
Salary Range: $130,000-$147,000
General Description of Benefit
  • Active Secret clearance required with eligibility to get Top Secret clearance
  • 4+ years' working experience in technical writing of information security documentation.
  • Track digital and paper memos in support of the RMF process.
  • Draft and review technical standard operating procedures.
  • Develop processes that enable consistent knowledge sharing and use.
  • Support the directorates' weekly activity report submissions.
  • Support inspector general response generation and review. Track information requests, coordinate official responses, manage corrective action plans.
  • Ability to deliver high quality documentation with consistent attention to detail.
  • Ability to quickly grasp complex technical concepts and accurately represent them in easily understandable text and illustrations.
  • Excellent written and oral skills in English.
  • Strong working knowledge of Microsoft Office including features such as field codes, concordance files, formatting styles, named ranges and formulas, data validation and pivot tables, and tools including SharePoint and Teams.
  • Ability to document process flows in activity diagrams.
  • Excellent organization skills.
  • Proven problem solving and analysis skills.
  • Ability to work individually and as a team member.
  • Proven self-initiative when given general direction and objectives.
  • The ideal candidate will be able to provide and discuss a writing sample in each of Microsoft Word, Microsoft Excel and Microsoft Visio.
  • Other duties as assigned.
  • Bachelor's degree.
  • Knowledge of the NIST Risk Management Framework.
  • Knowledge of federal oversight processes and regulatory compliance standards.
  • At least two years of working experience in federal agencies.

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