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Application Support Analyst Lead Jobs (NOW HIRING)

Prophecy Technologies

Lead ITSM Support Analyst

This role is for a Lead Support Analyst responsible for leading a global team of Application Support Analysts to ensure operational continuity. The analyst will oversee incident and problem ...

STAND 8

Lead Support Analyst

Manhattan, NY · On-site

Lead a global team of Application Support Analysts responsible for supporting and maintaining ... multiple high-impact scheduling and corporate applications. * Prioritize and coordinate assignments ...

STAND 8

Lead Support Analyst

New York, NY · On-site

$1 - $60/hr

Lead a global team of Application Support Analysts responsible for supporting and maintaining ... multiple high-impact scheduling and corporate applications. * Prioritize and coordinate assignments ...

Novo Nordisk A/S

... application packaging and configuration settings * Responsible for supporting audio and visual ... In partnership with other team members, lead the testing, configuration, installation and repair of ...

Eliassen Group

Lead Support Analyst

Almont, CO · On-site

$55 - $60/hr

Lead a global team of Application Support Analysts for high-impact scheduling and corporate ... applications. * Prioritize and coordinate assignments for issues impacting mission-critical systems ...

NEOGOV

IT Application Support Analyst

San Marcos, TX · On-site

The IT Application Support Analyst is responsible for maintaining and enhancing the county's Judicial/Law Enforcement/Jail databases and application environment, serving as a project lead and ...

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How much do application support analyst lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for application support analyst lead in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What does an application support analyst lead do?

An Application Support Analyst Lead oversees a team responsible for maintaining and supporting business applications within an organization. They troubleshoot complex technical issues, coordinate with development and IT teams, manage escalations, and ensure high availability and performance of applications. Additionally, the lead is involved in process improvement, documentation, and mentoring junior analysts to ensure efficient and effective support services.

What are some typical challenges faced by an application support analyst lead, and how is success measured in this role?

Application Support Analyst Leads often encounter challenges such as managing high-priority incidents, coordinating across multiple teams, and ensuring minimal downtime for critical business applications. Success in this role is typically measured by metrics like incident response times, resolution rates, and user satisfaction scores. Additionally, effective communication and the ability to mentor junior analysts play a key role in fostering a collaborative team environment and maintaining consistent application performance.

What are the key skills and qualifications needed to thrive as an application support analyst lead, and why are they important?

To thrive as an Application Support Analyst Lead, you need strong analytical skills, deep understanding of software applications, experience in troubleshooting, and often a degree in computer science or a related field. Expertise with issue tracking systems, SQL databases, ITIL frameworks, and sometimes certifications like ITIL or CompTIA are typically required. Excellent communication, leadership, and problem-solving abilities help in efficiently guiding teams and collaborating with stakeholders. These skills are crucial for ensuring application reliability, swift issue resolution, and overall team effectiveness in supporting business-critical systems.

What cities are hiring for Application Support Analyst Lead jobs?

Cities with the most Application Support Analyst Lead job openings:

What states have the most Application Support Analyst Lead jobs?

States with the most job openings for Application Support Analyst Lead jobs include:

What are popular job titles related to Application Support Analyst Lead jobs?

For Application Support Analyst Lead jobs, the most frequently searched job titles are:

Infographic showing various Application Support Analyst Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Lead ITSM Support Analyst

Remote

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Re-posted 11 days ago

Job description

Role Overview:
This role is for a Lead Support Analyst responsible for leading a global team of Application Support Analysts to ensure operational continuity. The analyst will oversee incident and problem management processes for critical applications and collaborate with IT operations and business stakeholders to align support activities.
Key Responsibilities:
  • Lead a global team of Application Support Analysts to ensure operational continuity.
  • Oversee incident and problem management processes for critical applications.
  • Collaborate with IT operations and business stakeholders to align support activities.
  • Implement monitoring strategies and develop performance metrics.
  • Provide on-call support and manage change control activities.

Required Skills:
  • Integrated Broadcast Management System (IBMS) or MediaGenix Platform knowledge
  • ITSM (IT Service Management)
  • SQL
  • Reporting
  • Incident Management
  • Leadership
  • Database Technology

Qualifications:
  • 6-8 years of experience

Preferred Skills:
  • Experience with ServiceNow or Jira for ticket management
  • Knowledge of enterprise reporting environments like Business Objects or Crystal Reports
  • Familiarity with ITIL best practices

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