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Application Support Analyst Lead Jobs in Georgia

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Futurewave Systems

Application Support

Alpharetta, GA · On-site

... analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic ...

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Understanding of application support methodologies and incident management processes * Familiarity ... Strong analytical and problem-solving skills, with the ability to deep dive and identify root ...

Global-E

Application Support Engineer

Atlanta, GA · On-site

Understanding of application support methodologies and incident management processes * Familiarity ... Strong analytical and problem-solving skills, with the ability to deep dive and identify root ...

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Application Support Analyst Lead information

What does an application support analyst lead do?

An Application Support Analyst Lead oversees a team responsible for maintaining and supporting business applications within an organization. They troubleshoot complex technical issues, coordinate with development and IT teams, manage escalations, and ensure high availability and performance of applications. Additionally, the lead is involved in process improvement, documentation, and mentoring junior analysts to ensure efficient and effective support services.

What are some typical challenges faced by an application support analyst lead, and how is success measured in this role?

Application Support Analyst Leads often encounter challenges such as managing high-priority incidents, coordinating across multiple teams, and ensuring minimal downtime for critical business applications. Success in this role is typically measured by metrics like incident response times, resolution rates, and user satisfaction scores. Additionally, effective communication and the ability to mentor junior analysts play a key role in fostering a collaborative team environment and maintaining consistent application performance.

What are the key skills and qualifications needed to thrive as an application support analyst lead, and why are they important?

To thrive as an Application Support Analyst Lead, you need strong analytical skills, deep understanding of software applications, experience in troubleshooting, and often a degree in computer science or a related field. Expertise with issue tracking systems, SQL databases, ITIL frameworks, and sometimes certifications like ITIL or CompTIA are typically required. Excellent communication, leadership, and problem-solving abilities help in efficiently guiding teams and collaborating with stakeholders. These skills are crucial for ensuring application reliability, swift issue resolution, and overall team effectiveness in supporting business-critical systems.

What cities in Georgia are hiring for Application Support Analyst Lead jobs?

Cities in Georgia with the most Application Support Analyst Lead job openings:

Application Support Analyst III

Atlanta, GA • On-site

4pconsultinginc
Industrial Automation Equipment Manufacturing • 1 - 10 employees
Learn more about 4pconsultingincexternal

Contractor

Re-posted 26 days ago

Job description

Position:    Application Support Analyst III

Location:   241 Ralph McGill Blvd, Atlanta GA, 30308

Duration:   6 Months
Client:        Southern Company

Position Overview

We are seeking an experienced Application Support Analyst III to support business-critical enterprise applications within a fast-paced utility and power environment.

This role is responsible for troubleshooting complex production issues, supporting integrated applications, analyzing system behavior, and partnering with engineering, security, and business teams to ensure operational stability and continuous improvement.

The ideal candidate will possess strong analytical and technical troubleshooting skills, experience supporting enterprise applications in production environments, and the ability to independently resolve complex technical issues with minimal documentation.

Key Responsibilities

Application Support & Troubleshooting

  • Provide advanced support for enterprise and business-critical applications.
  • Troubleshoot integrated applications and production issues across multiple systems and platforms.
  • Perform log analysis, debugging, and root cause analysis to resolve incidents efficiently.
  • Analyze system behavior across interconnected components and environments.
  • Support issue resolution through SQL queries, data analysis, and system validation.

Technical Analysis & Integration Support

  • Investigate API and system integration issues.
  • Assist with automation and scripting activities using tools such as:
    • PowerShell
    • Python
  • Diagnose technical issues in environments with limited documentation or ambiguous requirements.
  • Collaborate with engineering teams on application performance and stability improvements.

Identity & Access Management (IAM)

  • Support access management and security-related application controls.
  • Work with IAM concepts including:
    • Authentication & Authorization
    • Role-Based Access Control (RBAC)
    • Provisioning workflows
    • Audit and compliance controls
  • Assist with user access reviews and security compliance initiatives.

Incident & Process Management

  • Work within ITSM processes including:
    • Incident Management
    • Problem Management
    • Change Management
  • Utilize platforms such as:
    • ServiceNow
    • Jira
    • Other ticketing and workflow management systems
  • Provide timely incident updates and escalation support.

Communication & Cross-Functional Collaboration

  • Communicate technical issues clearly to both technical and non-technical stakeholders.
  • Provide structured and actionable status updates.
  • Partner closely with:
    • Engineering Teams
    • Security Teams
    • Business Stakeholders
    • Infrastructure & Support Teams

Required Qualifications

Experience

  • 3+ years of experience in:
    • Application Support
    • Technical Analyst roles
    • Systems Support roles
  • Experience supporting business-critical applications in production environments.
  • Proven experience troubleshooting integrated enterprise applications.

Technical Skills

  • Strong experience with:
    • Log analysis and debugging
    • SQL for troubleshooting and data analysis
    • Multi-system application troubleshooting
  • Familiarity with:
    • APIs and integration troubleshooting
    • PowerShell or Python scripting (preferred)

IAM & Security

  • Working knowledge of:
    • Identity & Access Management (IAM)
    • Authentication / Authorization
    • RBAC concepts
    • Compliance and audit controls

Problem Solving

  • Ability to:
    • Break down complex technical issues into root causes
    • Work independently with minimal documentation
    • Manage multiple priorities in fast-paced environments
    • Reduce dependency on engineering teams through effective troubleshooting

Communication

  • Strong written and verbal communication skills.
  • Ability to explain technical concepts to non-technical users and stakeholders.
  • Strong collaboration and coordination abilities across technical and business teams.

Preferred Qualifications

  • Experience supporting enterprise applications within:
    • Utilities
    • Energy
    • Power Generation
    • Infrastructure environments
  • Familiarity with enterprise integrations and cloud-based application support.
  • Exposure to cybersecurity and access governance practices.