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Application Support Analyst Lead Jobs (NOW HIRING)

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

Application Support Analyst Job Summary: RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

General information Client / Corporate Client Work Mode Full-Remote Name Application Support Analyst Job ID 22053 City New Orleans Published date 24-Jul-2026 State Louisiana Country United States ...

Insperity

Application Support Analyst

New Orleans, LA

$65K - $80K/yr

Description & Requirements Application Support Analyst Liberty Bank is seeking an Application Support Analyst as the primary technology resource for the bank's business applications, ensuring ...

FleetPride, Inc.

Application Support Analyst

Dallas, TX · On-site

The Application Support Analyst is a dedicated Level 2 Application Support professional responsible for providing production support, issue resolution, and operational stability for critical business ...

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Application Support Analyst Lead information

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How much do application support analyst lead jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for application support analyst lead in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What does an application support analyst lead do?

An Application Support Analyst Lead oversees a team responsible for maintaining and supporting business applications within an organization. They troubleshoot complex technical issues, coordinate with development and IT teams, manage escalations, and ensure high availability and performance of applications. Additionally, the lead is involved in process improvement, documentation, and mentoring junior analysts to ensure efficient and effective support services.

What are some typical challenges faced by an application support analyst lead, and how is success measured in this role?

Application Support Analyst Leads often encounter challenges such as managing high-priority incidents, coordinating across multiple teams, and ensuring minimal downtime for critical business applications. Success in this role is typically measured by metrics like incident response times, resolution rates, and user satisfaction scores. Additionally, effective communication and the ability to mentor junior analysts play a key role in fostering a collaborative team environment and maintaining consistent application performance.

What are the key skills and qualifications needed to thrive as an application support analyst lead, and why are they important?

To thrive as an Application Support Analyst Lead, you need strong analytical skills, deep understanding of software applications, experience in troubleshooting, and often a degree in computer science or a related field. Expertise with issue tracking systems, SQL databases, ITIL frameworks, and sometimes certifications like ITIL or CompTIA are typically required. Excellent communication, leadership, and problem-solving abilities help in efficiently guiding teams and collaborating with stakeholders. These skills are crucial for ensuring application reliability, swift issue resolution, and overall team effectiveness in supporting business-critical systems.

What cities are hiring for Application Support Analyst Lead jobs?

Cities with the most Application Support Analyst Lead job openings:

What states have the most Application Support Analyst Lead jobs?

States with the most job openings for Application Support Analyst Lead jobs include:

What are popular job titles related to Application Support Analyst Lead jobs?

For Application Support Analyst Lead jobs, the most frequently searched job titles are:

Infographic showing various Application Support Analyst Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Application Support Analyst

Greensboro, NC • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for an Application Support Analyst
Details:
Application Support Analyst
Duration: Full time / Direct Hire
Location: Greensboro NC - Onsite - Hybrid
We are looking for an Application Support Analyst to join our Information Systems team. The Application Support Analyst will serve as a front-line technical support taking calls, walk-ins, and trouble tickets to the department. This person will support and maintain user account information, understanding and administration of applications relating to the O365 suite, and responsible for handling computer/tablet inventory and hardware deployments/updates.
Qualifications
  • Associates degree or better preferred within the computer science, information systems or related field. In lieu of a degree, a combination of relevant experience and education will be considered.
  • Minimum of 2 years related experience within the field
  • A+ or other CompTIA Certifications preferred but not required
  • SharePoint, Power Automate, and Salesforce experience preferred
  • IBM iSeries, Innovative Computing software background helpful but not required
  • Strong working knowledge of desktop software (Office365 application Suite- Outlook, Excel, Word, SharePoint, Power Automate, Teams, etc.) and operating systems (Windows 10)
  • Strong attention to detail.
  • Ability to pass pre-employment drug test.
  • Excellent work history with proven track record.
  • Professional, clean, neat appearance.
  • No conviction of felonies, serious crimes or have charges pending. However, a conviction is not an automatic disqualification of employment.
  • Travel as needed.
  • Ability to communicate clearly and effectively. Excellent oral, written, and listening skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to plan and organize workload; attention to detail.
  • Ability to secure information from staff personnel and vendors.
  • Ability to integrate and analyze data.
  • Ability and flexibility to handle pressure and work with interruptions.
  • Ability to work flexible hours as needed.
  • Ability to work independently, initiative.
  • Ability to maintain a high level of confidentiality.
  • Ability to interact, in a professional manner, with employees, vendors, and customers.
  • Willingness to learn and accept responsibility.
  • Ability to handle multiple priorities.

Responsibilities
  • Responsible for receiving initial support inquiries. Provide first-line support for all computer system users. Answer user inquiries in person, via telephone, and through the ticketing system concerning systems operation and application support.
  • Analyzing/troubleshooting reported problems with system hardware, software, and operator problems. Recommend or perform remedial actions to correct problems based on knowledge of system/application operation. Assign higher-level trouble tickets as needed to their respective specialist within the IT department.
  • Provide and administer all authorized requests for new user access to systems.
  • Maintain/update all user profiles on the network, including, but not limited to IBM iSeries, LAN/WAN/VPN access, Mitel VOIP, and Office365 applications.
  • Assist in configuration, analysis, and development within SharePoint, Power Automate, and related business development applications
  • Track all requests and monitor follow-ups utilizing support software. Follow up with training as required.
  • Initial setup and deployment of new hardware.
  • Maintain inventory database monitoring age of end-user hardware and replacement schedule.
  • Assists in the orientation of new users to existing hardware and software systems applicable to their job function.
  • Assist with the installation and upgrade of PCs and related equipment.
  • Assist with maintenance and updates to the IT Department Operations Manual.
  • Refer major hardware or software problems to the Director of Information Technology for additional direction.
  • Read technical documentation to learn correct settings for equipment.
  • Attend technical conferences, seminars, and webinars to keep abreast of new software, hardware, and application product developments.
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About NAVA Software Solutions

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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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