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Application Support Analyst Lead Jobs in Wisconsin

fairbanksmorse

Application Support Analyst

Morse, WI · On-site

Application Support Analyst Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible) Employment Type: Full-Time Department: Information Technology Position Summary The Application ...

RBFCU Insurance Agency LLC

WI · On-site

Working under the general supervision of the IT Application Support Manager and Team Lead, the Application Support Analyst works in cooperation with internal IT teams and vendor support teams to ...

New

Career Search

Application Analyst

Schofield, WI · On-site

The Application Support Analyst will work closely with other IT resources, vendor partners, and ... Troubleshoot and resolve web-to-lead and website feed issues - including field mapping, date ...

Career Search

Application Analyst

Schofield, WI · On-site

The Application Support Analyst will work closely with other IT resources, vendor partners, and ... Troubleshoot and resolve web-to-lead and website feed issues - including field mapping, date ...

Career Search

Application Analyst

Schofield, WI · On-site

The Application Support Analyst will work closely with other IT resources, vendor partners, and ... Troubleshoot and resolve web-to-lead and website feed issues - including field mapping, date ...

Robert Half

Application Support Engineer

Middleton, WI · On-site

$42 - $51/hr

We are seeking an Application Support Analyst - SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible ...

Danaher

Application Support Scientist

Madison, WI · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

HedgeServ Corporation

WI · On-site

The Senior Application Support Engineer is responsible for supporting workflows across front ... They triage, analyze and resolve production issues, collaborating with end-users, brokers ...

PSA Antwerp NV

WI · On-site

Functie: Als Application Support Engineer ben je verantwoordelijk voor enkele applicaties die ... Je voert diepgaande analyse uit van systemen en interfaces om kernproblemen te identificeren. * Je ...

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Cayenta

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

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All JobsApplication Support Analyst Lead JobsApplication Support Analyst Lead Jobs in Wisconsin

Application Support Analyst Lead information

What does an application support analyst lead do?

An Application Support Analyst Lead oversees a team responsible for maintaining and supporting business applications within an organization. They troubleshoot complex technical issues, coordinate with development and IT teams, manage escalations, and ensure high availability and performance of applications. Additionally, the lead is involved in process improvement, documentation, and mentoring junior analysts to ensure efficient and effective support services.

What are some typical challenges faced by an application support analyst lead, and how is success measured in this role?

Application Support Analyst Leads often encounter challenges such as managing high-priority incidents, coordinating across multiple teams, and ensuring minimal downtime for critical business applications. Success in this role is typically measured by metrics like incident response times, resolution rates, and user satisfaction scores. Additionally, effective communication and the ability to mentor junior analysts play a key role in fostering a collaborative team environment and maintaining consistent application performance.

What are the key skills and qualifications needed to thrive as an application support analyst lead, and why are they important?

To thrive as an Application Support Analyst Lead, you need strong analytical skills, deep understanding of software applications, experience in troubleshooting, and often a degree in computer science or a related field. Expertise with issue tracking systems, SQL databases, ITIL frameworks, and sometimes certifications like ITIL or CompTIA are typically required. Excellent communication, leadership, and problem-solving abilities help in efficiently guiding teams and collaborating with stakeholders. These skills are crucial for ensuring application reliability, swift issue resolution, and overall team effectiveness in supporting business-critical systems.

What cities in Wisconsin are hiring for Application Support Analyst Lead jobs?

Cities in Wisconsin with the most Application Support Analyst Lead job openings:

Infographic showing various Application Support Analyst Lead job openings in Wisconsin as of June 2026, with employment types broken down into 49% Full Time, 35% Part Time, 3% Temporary, 10% Contract, and 3% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Application Support Analyst

Morse, WI • On-site

fairbanksmorse
See more jobs at fairbanksmorseexternal

Full-time

Posted 13 days ago

Job description

Application Support Analyst

Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible)

Employment Type: Full-Time

Department: Information Technology

Position Summary

The Application Support Analyst will be responsible for providing tier 1/2 technical support, troubleshooting, and maintenance for enterprise and program-specific applications used across the organization. This role serves as a key liaison between end users, development teams, and IT infrastructure staff to ensure application availability, performance, and security in a defense contracting environment governed by strict compliance and data-handling requirements.

Key Responsibilities
  • Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis
  • Monitor application performance and system logs to proactively identify and resolve issues
  • Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)
  • Coordinate with software development, database, business analyst, and infrastructure teams to escalate and resolve complex technical issues
  • Support application deployments, patches, and upgrades, including testing in staging environments
  • Maintain application documentation, including SOPs, known-error databases, and user guides
  • Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)
  • Assist with user account provisioning, access control reviews, and audit support
  • Participate in Change Advisory Board (CAB) processes for application changes
  • Support disaster recovery and business continuity testing for critical applications
  • Provide occasional after-hours or on-call support for critical system outages
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 2–5 years of experience in application support, help desk, or IT operations
  • U.S. Citizenship required (per federal contract requirements); ability to pass a background check
  • Working knowledge of Windows/Linux server environments
  • Experience with SQL for basic data queries and troubleshooting
  • Familiarity with ITIL processes (incident, problem, and change management)
  • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
  • Ability to work independently and manage competing priorities in a fast-paced environment
Preferred Qualifications
  • Experience supporting applications in a DoD or federal contracting environment
  • Experience with any of the following ERP Applications: Oracle EBS r12, Infor Visual Manufacturing, Infor LN A&D
  • Familiarity with NIST 800-53/800-171
  • Experience with ServiceNow or similar ITSM tools
  • Scripting experience (PowerShell, Python, or Bash) for automation and troubleshooting
  • ITIL Foundation certification
  • Security+ or similar IT certification (a plus, not required)
Security & Compliance Requirements

This position does not require an active security clearance. However, it may involve access to information subject to U.S. export control regulations (ITAR/EAR) and/or Controlled Unclassified Information (CUI), so candidates must be eligible to access such information under federal contract requirements. As a condition of employment, candidates must successfully complete a background investigation and may be subject to random drug testing per federal contract requirements. Depending on future program assignments, candidates may be asked to pursue a security clearance; willingness to do so is a plus but not required at this time.

Only U.S. Citizens or Permanent Residents may apply, per federal contract and export control requirements.

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