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Application Help Desk Support Jobs (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Application Development and PM leadership. * Administer user accounts and role-based permissions ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Application Development and PM leadership. * Administer user accounts and role-based permissions ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... Application Development and PM leadership. * Administer user accounts and role-based permissions ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... If you require assistance or need reasonable accommodations during any point in the application or ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Application Expertise: Maintain current knowledge of applications including packaged software (i.e ... Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be ... MDM application and rollouts. * Provide Tier 1 and Tier 2 support for all users within the ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter ... MDM application and rollouts. * Provide Tier 1 and Tier 2 support for all users within the ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

360 IT Professionals

Help Desk Support

Salem, OR · On-site

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX ... application or interview process, to perform essential job functions, and/or to receive other ...

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Application Help Desk Support information

See salary details

$33K

$71.9K

$116.5K

How much do application help desk support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for application help desk support in the United States is $71,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities are hiring for Application Help Desk Support jobs?

Cities with the most Application Help Desk Support job openings:

What states have the most Application Help Desk Support jobs?

States with the most job openings for Application Help Desk Support jobs include:

What are popular job titles related to Application Help Desk Support jobs?

For Application Help Desk Support jobs, the most frequently searched job titles are:

Seasonal Customer Service Admissions/Application Support (US)

Remote

Elevation Connect LLC
201 - 500 employees
Learn more about Elevation Connect LLCexternal

$14/hr

Full-time

Re-posted yesterday

Job description

PERFORMANCE FOR PURPOSE
Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.
Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, GA, KS, LA, MI, MS, NC, OH, OK, SC, TN, TX
We have an exciting opportunity as a Seasonal Application Help Desk Support Representative
This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise.
The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us.
As an Application Help Desk Support Representative, you will be responsible for:
  • Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently
  • Building an engaging rapport, quickly, with many students throughout the day
  • Meeting daily, weekly & monthly student interaction goals as well as client expectations
  • Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
  • Mastering our communication systems (phone, e-mail, Microsoft Office Suite and other internet databases)
  • Help Desk services to include phone calls, emails and chat
  • Helping potential students with their college application and related questions
  • Selling the dream of education to students
  • Answering student questions about admission requirements, the application, technical issues and more
  • Perform other duties as assigned

Position Requirements:
  • Be at least 18 years of age
  • Must pass a criminal background check
  • Be available and flexible for a shift during the hours of operation
  • Strong organizational and time management skills
  • Has developed a broad perspective to problems and can identify new, less obvious solutions.
  • Adaptable to change in a fast-paced environment
  • Completes work with a limited degree of supervision
  • Strong verbal and written communication skills
  • Basic computer skills and knowledge in Microsoft Office Suite Preferred
  • Previous customer service/sales experience
  • Must pass typing and basic computer literacy assessment

Hours:
  • There are 3 training start dates: October 12th, October 19th, or October 26th
  • Hours of Operation are Saturday-Friday 8am-1am mountain time
  • Early, mid and late shifts are available and will include 8-hour and 10-hour shifts
    • May be required to work 10-hour shifts 11/27-11/29
  • Shifts will include limited weekend hours from 11/21-12/1 and holiday hours on Thanksgiving are on a volunteer basis with double pay

Additional Information:
  • Pay Rate: $14/hr
  • This is a great seasonal role that can lead to other permanent opportunities with Elevation Connect
  • This project is scheduled to conclude 12/03/2026 with possible extension of the role through 1/28/2027
  • Due to the short tenure of this assignment, vacation days will not be granted during October and November

Work at Home Requirements:
  • Stable high-speed Internet connection at home, must be able to pass a speed test
  • Must have a quiet home office with a door, zero background noise
  • Must have own computer and USB headset

Technology Requirements:
  • Windows PC
    • Dual Core CPU (1.5GHz or better)
    • 8GB RAM
    • 20GB Free Disk space
    • Windows 8.1, or 10
  • macOS
    • Intel Core i7, 2.3 Ghz
    • 8GB RAM
    • Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
  • Chromebooks and Linux systems are not supported
  • High-speed internet
    • Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
    • Latency from employee to data center should be under 150ms one-way
    • Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
    • Satellite internet is not currently supported
  • Wired USB Headset, camera and smartphone (for security ID only) required

Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.

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