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Application Help Desk Support Jobs in Slidell, LA

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive benefits ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

Robert Half

Help Desk/Desktop Support Analyst

Slidell, LA · On-site

$19.79 - $22.91/hr

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees and internal teams in Slidell, Louisiana. This Long-term Contract position focuses on ...

New

YRCI

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Job Title Helpdesk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time ... Answer Insurance Help Desk caller in inquiries. * Execute batch data entry of multiple employee ...

NJ Tech

Field Service Support

New Orleans, LA · On-site

Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Additional Information All your information will be kept confidential ...

NJ Tech

Field Service Support

New Orleans, LA · On-site

... help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Qualifications Additional Information All your information will be kept ...

RESOURCE BANK

Desktop Support II

Covington, LA · On-site

$17.50 - $22.25/hr

To perform effectively in thisrole, the IT Help Desk must have demonstrated previous experience or ... Responsible for maintaining approved software including operating system and application patches on ...

Copado

Director, IT Operations

New Orleans, LA · On-site

The Director will oversee Help Desk operations, endpoint engineering, SaaS portfolio governance ... Oversee Enterprise SaaS governance, license management, application consolidation, and ...

TEGNA Inc.

Story Desk Editor

New Orleans, LA · On-site

Responsibilities: • Guide newsroom logistics and provide editorial support for MSJs, producers ... If you are in need of an accommodation in order to submit your application, please email askhr ...

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All JobsApplication Help Desk Support JobsApplication Help Desk Support Jobs in Slidell, LA

Application Help Desk Support information

See Slidell, LA salary details

$28.6K

$62.3K

$101K

How much do application help desk support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for application help desk support in Slidell, LA is $62,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

Help Desk Support Rep, 1

New Orleans, LA • On-site

YRCI
Business Management Consulting • 201 - 500 employees
Learn more about YRCIexternal

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Answer insurance help desk callers and record inquiries into the incident management system.

  • Execute batch data entry of employee forms into the applicable client system.

  • Assist in resolving problems, identifying potential issues and trends, and ensure complete client satisfaction.

Job description

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation
These are the driving forces that make YRCI more than just your next job. Let's build your career together.
Job Title
Help Desk Support Rep, 1
Location
New Orleans, LA US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description
  • Answer Insurance Help Desk caller in inquiries.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues and trends.
  • Ensure complete client satisfaction.

Job Requirements
  • High School Diploma required.
  • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Multitask and effectively plan and organize work.
  • Must have strong communication skills.
  • Interpret and apply regulatory material; Communicate effectively, both orally and in writing.
  • Must have keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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