1

Application Help Desk Support Jobs in Texas (NOW HIRING)

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...

Responsibilities Kforce has a client in San Antonio, TX seeking a Help Desk Support Specialist. Key Responsibilities: * Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote ...

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX ... application or interview process, to perform essential job functions, and/or to receive other ...

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX ... application or interview process, to perform essential job functions, and/or to receive other ...

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required This Is Where Tier II Actually ...

Help Desk Support

Carrollton, TX · On-site

$19.25 - $26/hr

Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: Provide front line queue support for customers ...

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Help Desk Support III

Dallas, TX · On-site

$19.75 - $26.75/hr

... supporting end users on a variety of computing issues, especially related to personal computing or network computing as part of the IT Help Desk process.

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level ...

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

next page

Showing results 1-20

Application Help Desk Support information

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

Help Desk Support

Dallas, TX • On-site

Infojini Inc
Recruiting and Staffing Services • 51 - 200 employees

$19.75 - $26.75/hr

Contractor

Re-posted 10 days ago


Job description

Job Description

Service performance and availability monitoring
Active Directory account creation
Data backup and
Desktop software installs
Emergency notifications and escalations
Troubleshoots end-user hardware and software related issues
Provides superior customer service
Remote Desktop Support.
Answer Service Desk/Help Desk calls
Working service tickets
Other Technical duties as assigned

Qualifications

Skills/Experience:
Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management
Strong electro-mechanical aptitude
Experience using logic and methods to solve difficult problems with effective solutions
Experience finding hidden problems
A+
MCP or MCAS or MOS certification
Strong at honest analysis, and finding hidden answers to problems.
Strong customer service communication skills
Preferences:
ITIL

Additional Information

All your information will be kept confidential according to EEO guidelines.


Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006