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Application Help Desk Support Jobs in Minnesota (NOW HIRING)

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN Responsibilites: Perform diagnostics on PC hardware failures and resolve any problems with software applications Work ...

hammerresidence

Help Desk Technician

Wayzata, MN · On-site

$20.25 - $27.25/hr

Help Desk Support Technician Department: Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of Information Systems Supervisory Responsibilities: None ...

Dsg-108ea1e0

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

Help Desk Manager Full Time Fargo, ND, US 2 days ago Requisition ID: 3664 Salary Range: $83,700.00 ... systems, application, and project teams to resolve escalations and improve support readiness.

TEKsystems

Deskside Support

Saint Paul, MN · On-site

$20 - $23/hr

Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ... Application Deadline This position is anticipated to close on Aug 31, 2026. About TEKsystems We're ...

TEKsystems

Deskside Support

Saint Paul, MN

$20 - $23/hr

Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ... Application Deadline This position is anticipated to close on Aug 31, 2026. About TEKsystems We're ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

... systems, application, and project teams to resolve escalations and improve support readiness ... A Successful Help Desk Manager Typically Has: * Strong leadership, coaching, mentoring, and team ...

AA2IT

Helo Desk Support

Minneapolis, MN · On-site

$21 - $28.25/hr

AA2IT is a company seeking a Help Desk Support technician to assist customers with the setup of new PCs. The role involves guiding customers through the installation of Windows 11, ensuring network ...

JDI Contracts Inc.

IT Help Desk Manager

Grand Rapids, MN · On-site

$55 - $75K/hr

This role is responsible for managing Help Desk operations while providing responsive technical support to clients and internal users. The Help Desk Services Manager oversees ticket management ...

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All JobsApplication Help Desk Support JobsApplication Help Desk Support Jobs in Minnesota

Application Help Desk Support information

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities in Minnesota are hiring for Application Help Desk Support jobs?

Cities in Minnesota with the most Application Help Desk Support job openings:

Help Desk Support

Columbia Heights, MN • On-site

Collabera
IT Services • 5 - 10K employees
Learn more about Collaberaexternal

$20.25 - $27.50/hr

Contractor

Re-posted 19 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

Job Description

Position Details:

Title: Help Desk Support

Duration: 6 month (may extend)

Location: Columbia Heights, MN


Responsibilites:

Perform diagnostics on PC hardware failures and resolve any problems with software applications

Work closely with Helpdesk Support Technicians on support of our remote employees

Assist in inventory of our hardware supplies

Service and ship any sales laptops sent in for repair, maintenance or upgrade according to EUS standards

Maintain service levels while minimizing end user downtime with prompt response and turnaround


Additional Information

To apply:

Please contact Monil Narayan at (973)-929-3861

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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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