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Application Help Desk Support Jobs in Colorado (NOW HIRING)

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... This fully remote role involves troubleshooting application issues, managing incidents through Jira ...

US IT Solutions Inc

Help Desk Support

Denver, CO

$21 - $28.75/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be ...

Infojini Inc

Help Desk Support

Lakewood, CO · On-site

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Share information and ideas, communicate constructively about issues and problems, and help to ...

Crowdstaffing

Help Desk Support

Denver, CO · On-site

$20.50 - $27.75/hr

... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...

eCom Solutions Inc

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Job Summary : eCom Solutions Inc is seeking a Help Desk Support I to provide technical assistance and support for computer systems and software applications. The role involves managing help desk ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 Duration: 2 + Months Complete Description: Provides support to end users on a variety of issues. Identifies ...

STI

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver, Colorado . . Duration: 05+Month Contract Mode of Interview: Either Webcam or In Person . Client : State of ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver, Colorado . . Duration: 05+Month Contract Mode of Interview: Either Webcam or In Person . Client : State of ...

US IT Solutions Inc

Help Desk Support II

Denver, CO

$20.50 - $27.75/hr

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ...

Stem Xpert

Help Desk Support I

Denver, CO · On-site

$21 - $28.75/hr

... Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure ... Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value ...

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Our direct client has an opening for a Help Desk Support 62595 This position is up to 5 months with the option of extension, and the client is in Golden, CO. Qualifications: * Provides support to end ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... Application Deadline: This position is expected to close on September 15, but may close earlier or ...

Ask IT consulting

Help Desk Support(A+ certified)

Denver, CO

$20.50 - $27.75/hr

Company Description Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative ...

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Application Help Desk Support information

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities in Colorado are hiring for Application Help Desk Support jobs?

Cities in Colorado with the most Application Help Desk Support job openings:

Help Desk Support

Denver, CO • On-site

Centstone
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Centstoneexternal

$21 - $28.75/hr

Contractor

Re-posted 10 days ago

Job description

Job Title: Help Desk Support II (Salesforce/Jira)

Location: Denver, Colorado (Remote)

Job Type: Contract 

Experience: Minimum 3 years

About the Role

We are seeking an experienced Help Desk Support II professional to provide technical support for Salesforce CRM and enterprise applications. This fully remote role involves troubleshooting application issues, managing incidents through Jira, and delivering excellent end-user support in a fast-paced technology environment.

Responsibilities

  • Provide technical support for Salesforce CRM and integrated third-party applications.

  • Respond to support requests via email, phone, and virtual meetings.

  • Troubleshoot and resolve application and technical issues.

  • Log, track, and manage incidents using Salesforce Help Desk and Jira.

  • Prioritize, categorize, and assign incidents based on business impact.

  • Escalate complex issues to appropriate technical teams.

  • Validate reported bugs and assist with root cause analysis.

  • Document issues, resolutions, and troubleshooting steps.

  • Keep users updated throughout the incident resolution process.

Requirements

  • Minimum 3 years of Help Desk, Technical Support, or Application Support experience.

  • Hands-on experience supporting Salesforce CRM applications.

  • Experience with Jira or similar ticketing/incident management tools.

  • Strong troubleshooting and analytical skills.

  • Proficiency with Microsoft Office and Google Workspace.

  • Excellent written and verbal communication skills.

  • Ability to work independently in a remote environment.

Preferred Qualifications

  • Salesforce Administrator Certification (completed or in progress).

  • Experience supporting enterprise SaaS applications.

  • Familiarity with Salesforce Service Cloud or Help Desk environments.

Centstone logo

About Centstone

Sourced by ZipRecruiter

In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

Facebook

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