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Application Help Desk Support Jobs (NOW HIRING)

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

Healthcare Support Staffing

Help Desk Support

Mason, OH · On-site

$18.75 - $25.50/hr

Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...

Dixon

Help Desk Support Specialist

Chestertown, MD · On-site

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 PM, Monday through Friday Pay Range: $45k - $65k/annually Make the Right Connection--Build Your ...

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Application Help Desk Support information

See salary details

$33K

$71.9K

$116.5K

How much do application help desk support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for application help desk support in the United States is $71,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is an application help desk support?

Application Help Desk Support professionals provide technical assistance and support to users encountering issues with specific software applications. They help troubleshoot problems, answer user queries, and guide users through step-by-step solutions. These roles often involve diagnosing software malfunctions, resolving user access issues, and escalating complex problems to higher-level technical teams when necessary. Effective communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an application help desk support specialist?

To thrive as an Application Help Desk Support specialist, you need a solid understanding of software troubleshooting, customer service, and general IT principles, often supported by a relevant degree or technical certifications. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills make someone stand out in this position. These skills and qualities are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth business operations.

What are the most common challenges faced by application help desk support professionals, and how can they be addressed?

One of the most common challenges for Application Help Desk Support professionals is managing a high volume of support requests while maintaining quality customer service. Balancing timely issue resolution with accurate troubleshooting requires strong organizational skills and clear communication. It’s also essential to stay updated with frequent application updates and changes, which may impact user issues and support procedures. Building effective documentation and collaborating closely with development and IT teams can help streamline workflows and improve overall support efficiency.

What is the difference between Application Help Desk Support vs Network Support Specialist?

AspectApplication Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop AdministratorCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, office settings, remote supportData centers, network operations centers, office environments
Primary ResponsibilitiesTroubleshooting software applications, user support, ticket resolutionManaging network infrastructure, troubleshooting connectivity issues
Industry UsageIT support, software companies, corporate IT departmentsTelecommunications, IT infrastructure providers, large enterprises

Application Help Desk Support focuses on assisting users with software and application issues, providing technical support, and resolving tickets. In contrast, Network Support Specialists handle network infrastructure, connectivity problems, and network security. Both roles require technical certifications and are vital in IT support environments, but they differ in scope and daily tasks.

What cities are hiring for Application Help Desk Support jobs?

Cities with the most Application Help Desk Support job openings:

What states have the most Application Help Desk Support jobs?

States with the most job openings for Application Help Desk Support jobs include:

What are popular job titles related to Application Help Desk Support jobs?

For Application Help Desk Support jobs, the most frequently searched job titles are:

Yardi Help Desk Support

Dallas, TX • On-site

Assetsoft
See more jobs at Assetsoftexternal

$20.25 - $27.75/hr

Full-time

Re-posted 3 days ago

Job description


Yardi Help Desk Support
About Assetsoft:
Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and IT services for the real estate, construction, investment management, and property technology sectors. With a dedicated focus on enterprise platforms such as Yardi, MRI, Procore, and Microsoft Dynamics, we empower businesses to enhance operational efficiency, maximize returns, and embrace digital transformation. Committed to sustainability and innovation, Assetsoft also integrates green solutions into our service offerings to help shape a more sustainable future in real estate technology.
Position Description:
We are seeking a detail-oriented and customer-focused Yardi Help Desk Support professional to provide technical assistance, troubleshooting, and functional guidance to clients utilizing Yardi solutions. The ideal candidate will have proven experience in Yardi Voyager, with expertise in Yardi modules such as Commercial and Residential, along with strong problem-solving abilities and a commitment to delivering high-quality client support.
Responsibilities:
The Yardi Help Desk Support professional provides first-level technical assistance, troubleshooting, and functional support for Yardi applications, ensuring efficient resolution of user issues and maintaining smooth system operations. This role includes, but is not limited to the following primary duties:
• Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs).
• Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation.
• Handle service requests, incidents, and inquiries in a timely and professional manner.
• Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization.
• Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps.
• Assist in testing system configurations, patches, and upgrades before deployment.
• Maintain accurate records of all support activities in the ticketing system.
• Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements.
• Deliver user training and create knowledge base articles to enhance client self-service capabilities.
Education:
Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred.
Requirements
Qualifications:
• Minimum of 3 years' experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance.
• Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules.
• Strong understanding of property management operations, processes, and workflows.
• Excellent analytical, troubleshooting, and problem-solving skills with attention to detail.
• Strong written and verbal communication abilities, capable of explaining technical concepts to non -technical stakeholders.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment.
• Proficiency in documenting support cases, resolutions, and best practices.
• Familiarity with help desk ticketing systems and remote support tools.
• Candidates with a short notice period (one month or less) will be given preference.
Location: Dallas, Texas, USA
Timezone: Flexibility to work in the PST time zone.
Work Mode: Full Time, Work from Office

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