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Apple Chat Support Jobs (NOW HIRING)

eVero Corporation

Be Seen First

Support Specialist, Level I

Melville, NY · On-site

$18 - $26/hr

... chat, and email. Specialists must ensure the successful resolution of all issues by either ... Basic knowledge of various devices using our software, such as Android OS and Apple OS * Basic ...

redShift

Network & Systems Technician

Albany, NY

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

redShift

Network & Systems Technician

Amsterdam, NY · On-site

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

redShift

Network & Systems Technician

Amsterdam, NY · On-site

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

redShift

Network & Systems Technician

Albany, NY · On-site

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

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Apple Chat Support information

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$14

$26

$44

How much do apple chat support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for apple chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Apple Chat Support representatives, and how can they be addressed?

Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.

What is an Apple Chat Support job?

An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.

What are the key skills and qualifications needed to thrive in the Apple Chat Support position, and why are they important?

To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.

More about Apple Chat Support jobs
What cities are hiring for Apple Chat Support jobs? Cities with the most Apple Chat Support job openings:
What are the most commonly searched types of Apple Chat Support jobs? The most popular types of Apple Chat Support jobs are:
What states have the most Apple Chat Support jobs? States with the most job openings for Apple Chat Support jobs include:
What job categories do people searching Apple Chat Support jobs look for? The top searched job categories for Apple Chat Support jobs are:
Apple Chat Support jobs near you
Infographic showing various Apple Chat Support job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 9% Part Time, 3% Temporary, and 12% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Customer Support / Helpdesk - Level 1

MOTA

Sunnyvale, CA • On-site

$9 - $17/hr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

Company Description

UNorth, established in 1999, is a global leader of innovative consumer products and services. 

Our products range across many industries including Electronics, Aviation, Fashion, Toys, Pet Supplies, and Information Technology.
The underlying principle of all operations is the same: be the most innovative, provide an exceptional customer service, and earn results by working hard. 

UNorth offers a fun, highly-intelligent, flexible, and informal working atmosphere. We'll challenge you, involve you, and celebrate your contributions. Build your future by joining a winning team that wants you to succeed. 
There is a wide range of pay, health, and benefit programs available that include wellness benefits, retirement benefits, paid time off, career development, and more. 
UNorth Brands you will be working on specifically are:
Consumer Electronics
www.MOTA.com 

Aviation Headset for Pilots
www.FlyFaro.com 

Job Description
  • Job Title: Technical Customer Support / Helpdesk - Level 1
  • Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
  • Type: Full-time
  • General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
  • General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
  • Availability: Immediate Opening


RESPONSIBILITIES

  • Able to quickly understand and efficiently resolve customers' concerns
  • Able to provide superb customer care to all customers
  • Able to find technical answers and solutions online
  • Excellent Problem Solving Skills
  • Comfortable communicating over the phone, email, online, and live chat
  • Able to troubleshoot basic  IT related issues such as connecting computers, internet connections, etc
Qualifications
  • Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
  • Excellent Writing Skills.
  • Be Technical and up to date on Technology
  • General Computer Skills (Windows troubleshooting, Excel, Outlook Email, Internet, Website, etc)
  • Understand basic HTML
  • Must be active on Facebook, Twitter, Instagram, YouTube
  • Ability to multi-task and prioritize in a fast-paced environment
  • Excellent troubleshooting and repair skills
  • Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
  • Legal to Work in the United States and be able to pass background check and screening


RESPONSIBILITIES (Include but not limited to):

  • Able to quickly understand and efficiently resolve customers' concerns
  • Able to provide superb customer care to all customers
  • Able to find technical answers and solutions online
  • Excellent Problem Solving Skills
  • Comfortable communicating over the phone, email, online, and live chat
  • Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc


____________________________________________________________

IN ORDER TO KNOW IF YOU'RE A RIGHT FIT TO APPLY FOR THIS POSITION, YOU SHOULD BE ABLE TO:

  • You should know (without research) top 5 technology product of this year.
  • You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
  • Consider yourself a sharp and internet savvy person
  • Consider yourself technical
  • Consider yourself a detailed-oriented person
  • Consider yourself proper candidate with ability to achieve "Professional Communication" and "Customer Satisfaction"
Additional Information
  • General Rate for this position is: $9 - $17 / Hour
  • Please Indicate your availability
  • This is an on-site position. Please do not apply if you are looking for remote work.

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