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Apple Chat Support Jobs (NOW HIRING)

eVero Corporation

Be Seen First

Support Specialist, Level I

Melville, NY · On-site

$18 - $26/hr

... chat, and email. Specialists must ensure the successful resolution of all issues by either ... Basic knowledge of various devices using our software, such as Android OS and Apple OS * Basic ...

redShift

Network & Systems Technician

Albany, NY

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

redShift

Network & Systems Technician

Albany, NY · On-site

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

redShift

Network & Systems Technician

Amsterdam, NY · On-site

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

redShift

Network & Systems Technician

Amsterdam, NY

$20 - $22/hr

... Apple devices. This role offers exposure to a broad range of technologies and provides ... Chat * Remote support tools * Troubleshoot and resolve intermediate to advanced technical issues ...

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Apple Chat Support information

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$14

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How much do apple chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for apple chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Apple Chat Support representatives, and how can they be addressed?

Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.

What is an Apple Chat Support job?

An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.

What are the key skills and qualifications needed to thrive in the Apple Chat Support position, and why are they important?

To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.

More about Apple Chat Support jobs
What cities are hiring for Apple Chat Support jobs? Cities with the most Apple Chat Support job openings:
What are the most commonly searched types of Apple Chat Support jobs? The most popular types of Apple Chat Support jobs are:
What states have the most Apple Chat Support jobs? States with the most job openings for Apple Chat Support jobs include:
What job categories do people searching Apple Chat Support jobs look for? The top searched job categories for Apple Chat Support jobs are:
Apple Chat Support jobs near you
Infographic showing various Apple Chat Support job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 9% Part Time, 3% Temporary, and 12% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Senior Desktop Support Engineer

Northwest Center - People of All Abilities

Seatac, WA

$102K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Northwest Center is seeking an experienced and service-minded Senior Desktop Support Engineer to provide end-user technology services and support across our locations. As an $80M nonprofit social enterprise with a diverse workforce of more than 900 employees, we depend on technology to connect people, streamline operations, and deliver technology services at scale. 
Working as part of a small team, this role will focus on designing, implementing, and supporting a secure, modern, and reliable endpoint environment for all users in a primarily Microsoft and Apple iOS environment.
 
An ideal candidate for this role will be able to use their strong problem-solving and communication skills to leverage their technical expertise to deliver strong results and excellent customer service. 
 
Location: SeaTac and Seattle, WA | Hybrid  
Wage Range: $102k -  $128k Annual Salary  
Schedule: Monday – Friday; 8 am – 5 pm 
  
Benefits      
  • Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
  • 17 Accrued Paid Time Off Days Annually 
  • 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
  • Parental Leave & Paid Compassion Leave
  • Retirement 401(K) with a company match
  • Employment Assistance Program (EAP) via Spring Health
  • Mental Wellness Program, including six free therapy sessions per year
  • Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
  • Wellness Reimbursement Program - $25/month
  • Student Loan Contribution Program - $50/month
  • Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here:https://nwcbenefits.hrbenefits.net/  
 
Key Responsibilities 
  • Configure, deploy, maintain, and support desktop, laptop, tablet, peripheral, network (wired/wireless), and other endpoint technologies in a Microsoft and Apple iOS environment
  • Lead the design and management of standard endpoint build configurations using modern provisioning tools (e.g., Microsoft Intune, Autopilot)
  • Define and enforce endpoint configuration standards, security baselines, and compliance policies using Intune configuration profiles, Group Policy, and related technologies
  • Administer Microsoft-centric endpoint management platforms for device configuration, compliance enforcement, patching, and software distribution
  • Support and maintain the Microsoft Teams environment and capabilities, including policies, add-ins, plugins, and user experience considerations
  • Provision, configure, secure, and support corporate mobile devices, including enrollment and policy enforcement
  • Manage and administer user accounts, permissions, and access controls in Entra ID
  • Provide end-user support by monitoring ticket queue and delivering high-quality technology support in person, by phone, via chat, or email to both onsite and remote end users
  • Coordinate workstation installations, upgrades, moves, and hardware refreshes for new hires, office changes, and general lifecycle management
  • Act as a Level III team escalation resource for complex endpoint and application issues, identifying root causes and driving permanent, documented fixes
  • Coordinate and collaborate with vendors to ensure delivery and support of managed/outsourced IT services
  • Mentor and support team members to promote engineering best practices, documentation, and knowledge sharing
  • Develop and maintain IT documentation, including technology standards and configurations, SOPs, and end-user knowledge base articles
Requirements 
  • Associate’s Degree or higher, or equivalent work experience
  • 5+ years of experience in desktop support and/or endpoint engineering role
  • Strong knowledge of PC hardware, Windows operating systems, wired/wireless networks. HW/SW troubleshooting, and technology lifecycle management
  • Deep hands-on experience with Microsoft endpoint, configuration, security, and identity management tools, including Intune, Autopilot, Defender 
  • Well-versed in networking fundamentals and remote support tools 
  • Experience with vulnerability management, patching, and compliance reporting  
  • Ability to manage multiple priorities in a regulated environment 
  • Familiarity with common IT compliance models, i.e., HIPAA, GDPR, ISO27001, SOC 2 
  • Strong customer service, written and verbal communication skills 
 
Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.    
 
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. 
We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.   
Employment Type: Full-Time

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