As an appeals coordinator, you investigate and resolve complex patient and insurance provider complaints related to enrollment and claims, provider payment disputes, medical appeals, and reversals within the health care industry. Your duties include reviewing clinical information for appeals using nationally recognized criteria to determine the need for requested services. You then prepare a review of cases that do not meet the criteria. You gather, analyze, and report all information about the appeals. Further duties include writing accurate letters and other client-facing communications as well as scheduling and running the appeals meeting. Other responsibilities include conducting outreach to find out appeal statuses, determinations, and explanations, along with ensuring accuracy while communicating with members, providers, and customers. You often educate providers, members, attorneys, and others involved in the appeals process. You are in charge of some administrative tasks such as settling billing issues and maintaining files on appeals.