Apco 911 Jobs (NOW HIRING)

Salary: $129,742.00 - $133,032.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: COMM_ADC_ #0152_2026
Department: Washington State Patrol
Division: Communications Division
Opening Date: 08/06/2026
Closing Date: 8/16/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
About the Agency & Division:
The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.
The Communications Division provides around-the-clock professional emergency support to WSP, state, local, and tribal agencies. Their main responsibilities are to answer 911 calls and initiate emergency services to meet the needs of the public and officers in the field.
Duties
This WMS position reports to the Division Commander. The Communications Division consists of a headquarters with the Division Commander, Assistant Division Commander, Administrative Assistant 4, Forms & Records Analyst Supervisor, two Forms & Records Analyst 3s, and a Training Team comprised of a Communications Officer (CO2), a Communications Officer 3 (CO3) and a Communications Officer 4 (CO4); and seven 911 dispatch centers statewide located at their respective district headquarters. Overall, the Communications Division consists of 162 civil service positions.
As a part of the Washington State Patrol's (WSP) Communications Division's senior management team, this position plans, coordinates, and monitors the activities of all WSP's 911 emergency communications centers responsible for delivering emergency communications services including Computer Aided Dispatch (CAD), responding to 911 calls, radio dispatch, etc. for the entire WSP field force and multiple state and federal agencies.
This position assists the Division Commander in the overall management and leadership of staff, budget oversight of a biennial $36M operational budget and one separate 911 budget ($321K annually), oversight of the recruiting, testing, and hiring process, acts as a subject matter expert in representation of the Division, and acts as a business lead for multiple semi-technical/technical projects related to equipment upgrades and radio changes. This position participates and provides expertise and oversight of the training program ensuring it meets all CALEA, APCO and Washington State minimum training standards for public safety telecommunicators. The position manages Communications standards for the CALEA Law Enforcement accreditation, and the entirety of the CALEA Public Safety Communications accreditation process, as well as supporting the Training Program CO4 with the the APCO Project 33 Training Program Re-Certification.
Our new supervisor will be able to:

• Assists in the planning, leading, organizing and control of the work performed by the division.
• Supports effective communications throughout the agency.
• Provides supervision, leadership and mentorship.
• Provides direct, 1:1 mentoring for newly promoted CO4s both in-person and virtually, during the first 3 months of the new CO4's trial service period.
• Modify and develop procedures and policies.
• Assists with the development and submission of budget documents including funding requests, resource justification, and spending plans/allotments for the program.
• Oversight of the division's training program.
• Answers questions and discusses section programs and policies with WSP Executive Staff, the State E911 Office, legislators and their staff, other criminal justice agencies, and the public as needed.
• Acts as the business lead.
• Assists in completion of the Division Continuity of Operations Plan (COOP), manages the CALEA and APCO certifications processes for Communications, and assists with the annual report, risk reports, operational plan, fiscal notes and legislative analysis.
• Supports the Communications Centers with interviewing, testing, attending meetings, counseling staff as needed.

Qualifications
Required Qualifications:

• Five years' experience in 911 Communications, answering calls from business and 911 lines, and dispatch of law enforcement and other disciplines.
• Three years' experience in management of personnel and/or programs; Ability to model leadership and performance characteristics that promote professionalism, integrity, accountability, and public service.

Why work for the Washington State Patrol?

• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the

Supplemental Information
For more information regarding how to apply for this position, please
Questions?
Please contact Aleesha Brown at (360) 704-2312 or via e-mail at
Check us out on: WSP's Website | Facebook| Twitter | Instagram | YouTube | LinkedIn
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
2250-1 No additional point value is given for questions 1-3. Have you ever worked for the Washington State Patrol (WSP)?

• Yes
• No

02
2250-2 If you answered "yes" to question #1, what month/year were you last employed with WSP?
03
2250-3 If you answered "yes" to question #1, what district/division were you assigned to prior to separation from WSP?
04
+WSP-PBE01 - The Washington State Patrol has strict hiring standards for all employees within our agency. Carefully review questions 5 - 23 and respond honestly. If you are selected to move forward in the hiring process, you will be required to respond to these questions during a polygraph test. UNTRUTHFUL RESPONSES WILL RESULT IN YOUR PERMANENT DISQUALIFICATION FOR EMPLOYMENT WITH OUR AGENCY. "POSSESSION" is defined as having actual physical control of any illegal (non-prescribed) drug for personal use with the intent to commit a crime. "USE" is defined as trying, testing, or experimenting - which includes but is not limited to - tasting, smoking, injecting, absorbing, sniffing, or inhaling. Do you understand the importance of answering these questions honestly AND that untruthful responses will permanently disqualify you from employment with our agen