ZipRecruiter

Log In

1

Apco 911 Jobs (NOW HIRING)

CRESA

911 Training Specialist

Vancouver, WA · On-site

$35.80 - $45.83/hr

Assists in facilitating and delivering APCO, CRESA, Washington State PST Academy training programs including 911 Call Taking, Police Dispatch and Fire Dispatch * Partner with new trainees as needed ...

CRESA

911 Training Specialist

Vancouver, WA

Assists in facilitating and delivering APCO, CRESA, Washington State PST Academy training programs including 911 Call Taking, Police Dispatch and Fire Dispatch * Partner with new trainees as needed ...

CRESA

911 Emergency Training Specialist

Vancouver, WA · On-site

$35.80 - $45.83/hr

Assists in facilitating and delivering APCO, CRESA, Washington State PST Academy training programs including 911 Call Taking, Police Dispatch and Fire DispatchPartner with new trainees as needed ...

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... Complete APCO Disaster Operations course and at least 24 hours of additional APCO or NENA training ...

Summit County Government (CO)

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Description Serves as a professional 911 Dispatcher and on-shift leader for Summit County. Works ... Complete APCO Disaster Operations course and at least 24 hours of additional APCO or NENA training ...

GCI

911 Compliance Analyst

Anchorage, AK · On-site

Be the liaison with 911 industry organizations including National Emergency Number Association (NENA), and Association of Public Safety Communications Officials International (APCO). Service ...

GCI

911 Compliance Analyst

Anchorage, AK · On-site

$61K - $102K/yr

Be the liaison with 911 industry organizations including National Emergency Number Association (NENA), and Association of Public Safety Communications Officials International (APCO). Service ...

mkecounty

911 Dispatcher Full-Time

Milwaukee, WI · On-site

$23.92 - $35.88/hr

911 Dispatcher - Full-Time Courthouse location Hourly Pay Rate: $23.92 to $35.88 Closing Date ... Safety (APCO PST) certification within six (6) months of hire date and the Criminal Justice ...

mkecounty

911 Dispatcher Full-Time

Milwaukee, WI · On-site

$23.92 - $35.88/hr

911 Dispatcher - Full-Time Courthouse location Hourly Pay Rate: $23.92 to $35.88 Closing Date ... Safety (APCO PST) certification within six (6) months of hire date and the Criminal Justice ...

next page

Showing results 1-20

All JobsApco 911 Jobs

Apco 911 information

See salary details

$15

$25

$40

How much do apco 911 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for apco 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is an APCO 911 operator?

APCO 911 operators, also known as public safety telecommunicators or emergency dispatchers, are professionals who answer emergency and non-emergency calls for help and coordinate the response of police, fire, and medical services. They work in 911 call centers, using computer systems to gather information and dispatch the appropriate emergency personnel. APCO refers to the Association of Public-Safety Communications Officials, which sets standards and provides training for these operators. Their role is critical in ensuring timely and accurate responses during emergencies, often serving as the first point of contact for people in crisis.

What is the difference between Apco 911 vs Emergency Dispatcher?

AspectApco 911Emergency Dispatcher
CertificationsAPCO certifications, CPR, EMDCPR, EMD, state-specific dispatcher certifications
Work EnvironmentPublic safety call centers, emergency responsePublic safety agencies, police, fire, EMS
Employer & IndustryPublic safety agencies, governmentPolice, fire departments, emergency services

Both Apco 911 and Emergency Dispatcher roles involve handling emergency calls, requiring similar certifications like CPR and Emergency Medical Dispatch (EMD). Apco 911 refers to a standardized training and certification program by APCO International, while Emergency Dispatcher is a general job title for those working in emergency call centers. The main difference lies in the certification source and specific training programs, but both roles serve the critical function of coordinating emergency responses.

What are some common challenges faced by APCO 911 dispatchers, and how can they be managed effectively?

APCO 911 dispatchers often face high-pressure situations that require quick thinking and calm communication. Managing simultaneous emergency calls, maintaining composure during distressing incidents, and efficiently relaying information to first responders are typical challenges. Effective time management, ongoing training, and strong teamwork help dispatchers handle these demands. Many agencies also provide support resources, such as peer counseling, to help dispatchers manage stress and maintain well-being.

What are the key skills and qualifications needed to thrive as an APCO 911 dispatcher?

To thrive as an APCO 911 Dispatcher, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent, often supplemented by specialized dispatcher training or APCO certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is vital. Strong multitasking, emotional resilience, and the ability to remain calm under pressure set top performers apart. These skills ensure accurate, timely responses to emergencies, support public safety, and facilitate effective coordination with first responders.
More about Apco 911 jobs
What states have the most Apco 911 jobs? States with the most job openings for Apco 911 jobs include:
What job categories do people searching Apco 911 jobs look for? The top searched job categories for Apco 911 jobs are:
Apco 911 jobs near you
Infographic showing various Apco 911 job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

911 Training Specialist

CRESA

Vancouver, WA • On-site

$35.80 - $45.83/hr

Full-time

Posted 7 days ago

Job description

Seeking an inspiring, motivated and skilled 911 Training Specialist to join the CRESA Training Department!
This position is responsible for supporting the comprehensive 911 Call Taking and Dispatch Operations Training program. The training specialist will provide administrative support to the 911 training program, facilitation and delivery of 911/311 Telecommunications along with Dispatch for Police and Fire training. The successful candidate will exercise considerable discretion, initiative and independence to accomplish tasks and objectives. Building strong professional relationships and ongoing trust with Dispatchers, Call Takers, Communications Training Officers (CTOs), Agency Instructors, Supervisors and other Agency staff is critical to overall program success. Work is performed under direction of the 911 Training Manager.
Must be able to perform the following essential job functions with or without reasonable accommodation:
  • Assists in facilitating and delivering APCO, CRESA, Washington State PST Academy training programs including 911 Call Taking, Police Dispatch and Fire Dispatch
  • Partner with new trainees as needed during the on-the-job training phase to coach, document, and assess progression. Serves as a certified training officer on the 911 floor on an as-needed basis. (duties are exempt from out-of-class pay)
  • Helps develop and update training curricula and materials, including classroom instruction, shift training, presentations and e-learning resources.
  • Assists with the development and facilitation of New Hire Training
  • Assists with updating the training schedule
  • Maintain accurate records and track training progress, certifications, and performance documentation
  • Provide administrative support for training and accreditation programs, including but not limited to ATPA formerly APCO Project 33 Certification, CALEA, IAED, and Washington State PST.
  • Assist with recruitment and interview process for 911 trainee positions.
  • Ensure all training manuals, resource materials, and documentation remain current, accurate and compliant with accreditation standards and state certification requirements.
  • Assist the Training Manager with conducting manual quality assurance reviews and call comparisons for new hires and trainees during on-the-job training (OJT), and probationary periods.
  • Provide information and assistance to other departments, outside agencies, and the public as necessary.
  • Participate as needed during emergencies, including on the 911 floor to supplement staffing or in the emergency operations center.
  • Develop and maintain positive working relationships with employees, user agencies, PSAP and community partners and public.
  • Maintain a valid driver's license for transportation purposes regarding training and operations.
  • Work is performed on-site, generally Monday - Friday, 8 am - 5pm, however must be able to supports 24/7 public safety training with flexible scheduling to include working weekends, swing shifts, and graveyard shifts when necessary.
  • Perform additional duties as assigned

Minimum Job Qualifications
  • Associate's degree in education, technical education or training or related field preferred
  • At least two (2) years of experience in Public Safety Telecommunications role dedicated to training (e.g., Certified Training Officer, Instructor, or such equivalent)
  • At least three (3) years of non-probationary experience as a 911 Public Safety Telecommunicator with experience including
    • 911 Call Taking
    • Police Dispatch
    • Fire Dispatch
  • Internal Candidates see below for additional minimum job qualifications:
    • Required that performance evaluations rated as "Meets Expectations" or higher for the previous three (3) years
    • Required that within the last three (3) years have not received any discipline, corrective action nor performance improvement plan.
  • All candidates must possess or the ability to obtain within six (6) months of hire:
    • National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Certification (for QA-focused TQAC)
    • NAED EMD-Q Certification (trained by NAED to be a certified medical case reviewer) (for QA-focused TQAC)
    • Association of Public Safety Communication Officials (APCO) Communications Training Officer (CTO) Certification (for training-focused TQAC)
    • APCO CTO Instructor Certification (for training-focused TQAC)
    • ACCESS Certification.
    • Other Certifications required by statute or state.
  • Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed daily basis.

Selection Process
  • Complete full detailed application by 8/24/26. Candidates will be notified if they are selected to proceed by 8/26/26.
  • Written exam will be scheduled for qualified candidates in September and must receive 70% or higher to pass and proceed to next step
  • Interview and assessment with panel will be scheduled in September
  • Agency may select candidate or have an optional final interview
  • Conditional Job Offer

Please see full job description for all the details including skills, abilities and physical requirements.
Applicants may submit in writing appeals to the HR Manager
Re-Application Policy
  • Not eligible to reapply when applicant withdraws or fails during background investigation or medical evaluation or training/probation and when applicant fails the interview process four times.
  • Suspended for 3 years from applying if applicant fails interview process two times or fails the written exam three times.

CRESA is an equal opportunity (EEO) employer and does not unlawfully discriminate on the basis of race, color, national origin, religion, age, sex, sexual orientation, marital status, disability, genetic information, veteran status or any other basis prohibited by federal, state or local law. Recruitment processes are conducted to ensure open competition, equal employment opportunity and prohibit discrimination. CRESA will provide reasonable accommodation for persons with disabilities during the selection process if requested. Applicants are responsible to notify the Human Resources Manager of the accommodation needed at the time of application or at least two days prior to the date needed at or call (360) 992-9205. Washington Relay Service - 7-1-1 or (800) 833-6368 .
Immigration Law Notice - Only U.S. Citizens and aliens lawfully authorized to work in the United States will be hired. All new employees will be required to complete and sign an Employment Eligibility Verification form and present documentation verifying identity and employment eligibility.
  1. Background Investigation- (Pass/Fail, conducted in rank order) - Requires detailed Personal History form and comprehensive background investigation with elements including but not limited to candidate's employment history, education, job and personal references, criminal history, driving record check, etc.

    1. Disqualifiers: Felony Convictions, Dishonesty, Falsification, Failure to Disclose, Failure to provide appropriate contact information, Behavior that does not support Public Safety Code of Ethics or CRESA values.

  2. Conditional Job Offer- (Offered in ranked order) - When a vacancy is available, the candidate will receive a conditional job offer of employment, contingent upon successfully passing the post-offer processes.
  3. Post-Offer Process- (Pass/Fail) - Post offer processes include a psychological evaluation, fingerprinting criminal review, general medical examinations, drug test and baseline hearing and vision tests.

Apply