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Apco 911 Jobs (NOW HIRING)

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... Complete APCO Disaster Operations course and at least 24 hours of additional APCO or NENA training ...

City of Grand Junction, CO

911 Dispatcher

Grand Junction, CO · On-site

$28.06 - $31.58/hr

911 Dispatcher HIRING RANGE: $28.06 - $31.58/hourly Plus a $5,000 Hiring bonus for Laterals About ... We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency ...

CITY OF GRAND JUNCTION

911 Dispatcher

Grand Junction, CO · On-site

911 Dispatcher HIRING RANGE: $28.06 - $31.58/hourly Plus a $5,000 Hiring bonus for Laterals About ... We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency ...

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Gallatin County

911 Systems Manager

Bozeman, MT · On-site

$92.75K/yr

POSITION OVERVIEW This position is in the 911 Department and is responsible for the strategic ... of Public Safety Officials (APCO), the Federal Aviation Administration (FAA), Federal ...

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How much do apco 911 jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for apco 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an APCO 911 Dispatcher, and why are they important?

To thrive as an APCO 911 Dispatcher, you need excellent communication skills, quick decision-making abilities, and a high school diploma or equivalent, often supplemented by specialized dispatcher training or APCO certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is vital. Strong multitasking, emotional resilience, and the ability to remain calm under pressure set top performers apart. These skills ensure accurate, timely responses to emergencies, support public safety, and facilitate effective coordination with first responders.

What are some common challenges faced by APCO 911 dispatchers, and how can they be managed effectively?

APCO 911 dispatchers often face high-pressure situations that require quick thinking and calm communication. Managing simultaneous emergency calls, maintaining composure during distressing incidents, and efficiently relaying information to first responders are typical challenges. Effective time management, ongoing training, and strong teamwork help dispatchers handle these demands. Many agencies also provide support resources, such as peer counseling, to help dispatchers manage stress and maintain well-being.

What are APCO 911 operators?

APCO 911 operators, also known as public safety telecommunicators or emergency dispatchers, are professionals who answer emergency and non-emergency calls for help and coordinate the response of police, fire, and medical services. They work in 911 call centers, using computer systems to gather information and dispatch the appropriate emergency personnel. APCO refers to the Association of Public-Safety Communications Officials, which sets standards and provides training for these operators. Their role is critical in ensuring timely and accurate responses during emergencies, often serving as the first point of contact for people in crisis.

What is the difference between Apco 911 vs Emergency Dispatcher?

AspectApco 911Emergency Dispatcher
CertificationsAPCO certifications, CPR, EMDCPR, EMD, state-specific dispatcher certifications
Work EnvironmentPublic safety call centers, emergency responsePublic safety agencies, police, fire, EMS
Employer & IndustryPublic safety agencies, governmentPolice, fire departments, emergency services

Both Apco 911 and Emergency Dispatcher roles involve handling emergency calls, requiring similar certifications like CPR and Emergency Medical Dispatch (EMD). Apco 911 refers to a standardized training and certification program by APCO International, while Emergency Dispatcher is a general job title for those working in emergency call centers. The main difference lies in the certification source and specific training programs, but both roles serve the critical function of coordinating emergency responses.

More about Apco 911 jobs
What states have the most Apco 911 jobs? States with the most job openings for Apco 911 jobs include:
What job categories do people searching Apco 911 jobs look for? The top searched job categories for Apco 911 jobs are:
Apco 911 jobs near you
Infographic showing various Apco 911 job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,061 per year, or $25.5 per hour.
911 Dispatch Lead

911 Dispatch Lead

Summit County, CO

Frisco, CO • On-site

$39.62 - $55.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Salary: $39.62 - $55.47 Hourly
Location : Frisco, CO
Job Type: Regular Full-Time
Department: 911 Center
Opening Date: 05/15/2026
Closing Date: Continuous
Description
Serves as a professional 911 Dispatcher and on-shift leader for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents. Provides training, leadership, mentorship, and expertise to dispatch staff, dispatch center leadership, and partner agencies. Dispatch Leads provide on-shift leadership, coaching, floor supervision in the absence of a supervisor, and support for trainees and staff during day-to-day and high-priority operational situations.
Examples of Duties
  • Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures. May be required to take over complex calls or situations.
  • Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment.
  • Operates a terminal requesting and reacting to interagency data on a crime information network. Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it.
  • Recognized expert on departmental policies and procedures and coaches others on their application to ensure consistency in operations.
  • Demonstrates proficiency with all required equipment. Performs basic troubleshooting and provides guidance to others on appropriate equipment use and care.
  • Performs Emergency Medical Dispatch (EMD) functions; relays information to callers to provide immediate medical assistance to patients or victims.
  • Demonstrates the ability to function independently, problem solve, identify appropriate resources, and provide coaching to others regarding operational issues.
  • Participates in and/or leads ongoing projects within the dispatch center.
  • Performs Quality Assurance (QA) / Quality Improvement (QI) functions as assigned.
  • Assists with on-call coverage and administration of the on-call process.
  • Coordinates ride-along and sit-along programs, including scheduling, administration, and troubleshooting.
  • Serves as a mentor to dispatch staff and assists with coordination of the Mentor Program.
  • Provides on-shift leadership and coaching to dispatch personnel and floor supervision in the absence of a Communications Supervisor or senior leader.
  • Performs related duties as assigned.

Typical Qualifications
  • Typical Qualifications
  • High school graduate or equivalent.
  • Able to pass a criminal background investigation.
  • Maintenance of all Dispatch II training and certifications.
  • Fully proficient as a Communications Training Officer (CTO) and regularly trains new employees.
  • Complete EMD-Q Certification.
  • Complete APCO Disaster Operations course and at least 24 hours of additional APCO or NENA training from approved course lists.
  • At least two (2) full years of Dispatch I experience within Summit County or equivalent experience from another agency.
  • Demonstrated knowledge of Cyber Security principles and practices.
  • Able to work 40 hours per week of varied shifts, including holidays, weekends, rotating shifts, mandatory overtime, and standby coverage during critical staffing situations.
  • All positions are subject to a pre-employment criminal background check and require proof of citizenship or authorization for employment in the U.S.

Supplemental Information
This position requires high attention to detail, strong leadership, emotional intelligence, and the ability to thrive in a fast-paced emergency communications environment. Candidates must possess the ability to mentor staff, manage multiple priorities simultaneously, and problem solve under pressure.
Please illustrate these traits by completing:
1. The job application (do not leave any fields blank).
2. A cover letter detailing how your qualifications meet each of the minimum requirements and, if applicable, desired qualifications.
3. A Memorandum of Interest which answers each of the following questions:
  • Why do you want to be a Lead Dispatcher?
  • As leaders, it is important to feel connected to the work we do and the programs we manage. As a Lead Dispatcher, what contributions or attributes will you bring to the team?
  • If you had the power to change one thing about SC911, what would it be and how would you go about changing it?
  • You're on console with a Dispatcher I and you overhear them taking a call with an agitated RP. The dispatcher becomes frustrated and argumentative with the caller. When the dispatcher gets off the line, what would you do?

For questions regarding the position, please email the Deputy Director at Trina.Dummer@summitcountyco.gov.
All positions are subject to a pre-employment criminal background check, and requires proof of citizenship or authorization for employment in the U.S.
Equal Opportunity Employer
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page

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