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Amtrak Customer Service Representative Jobs (NOW HIRING)

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Amtrak Customer Service Representative information

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$9

$18

$26

How much do amtrak customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for amtrak customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amtrak Customer Service Representative?

Amtrak Customer Service Representatives are frontline employees who assist passengers with their travel needs, provide information about train schedules, help with ticketing and reservations, and address customer concerns or questions. Their role is to ensure a smooth travel experience by offering support both at stations and onboard trains. They may also handle baggage, process refunds, and coordinate with other Amtrak staff to resolve issues. Strong communication skills and a customer-focused attitude are essential for this position.

What are the key skills and qualifications needed to thrive as an Amtrak Customer Service Representative?

To thrive as an Amtrak Customer Service Representative, you need strong interpersonal skills, customer service experience, and a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and Amtrak policies is typically required. Exceptional communication, patience, and problem-solving abilities help representatives effectively address passenger needs and resolve issues. These skills ensure a positive travel experience for customers and contribute to the smooth operation of Amtrak services.

What are some common challenges Amtrak Customer Service Representatives face when assisting passengers, and how are these typically managed?

Amtrak Customer Service Representatives often encounter challenges such as handling high passenger volumes during peak travel times, managing delayed or disrupted schedules, and addressing diverse customer needs and concerns. These challenges are typically managed by relying on strong communication skills, staying up-to-date on train schedules and policies, and collaborating closely with other team members like ticket agents and conductors. Representatives are also trained to remain calm under pressure and use problem-solving strategies to ensure a positive travel experience for passengers.

What is the difference between Amtrak Customer Service Representative vs Greyhound Customer Service Agent?

AspectAmtrak Customer Service RepresentativeGreyhound Customer Service Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentTrain stations, onboard trains, call centersBus terminals, ticket counters, call centers
Employer & Industry UsageAmtrak, passenger rail industryGreyhound, bus transportation industry
Common Search & Comparison IntentCustomer service roles in passenger railCustomer service roles in bus transportation

The Amtrak Customer Service Representative and Greyhound Customer Service Agent roles both focus on assisting passengers, selling tickets, and providing travel information. While they share similar credentials and work environments, they serve different transportation modes—rail vs. bus. Both roles are essential in their respective industries for ensuring smooth customer experiences and operational efficiency.

What does an Amtrak customer service representative do at Amtrak?

An Amtrak customer service representative assists passengers with ticketing, reservations, and travel information, providing support at stations or via phone and online. They handle inquiries, resolve issues, and ensure a positive travel experience, often using reservation systems and communication skills.
More about Amtrak Customer Service Representative jobs

What cities are hiring for Amtrak Customer Service Representative jobs?

Cities with the most Amtrak Customer Service Representative job openings:

What states have the most Amtrak Customer Service Representative jobs?

States with the most job openings for Amtrak Customer Service Representative jobs include:

What job categories do people searching Amtrak Customer Service Representative jobs look for?

The top searched job categories for Amtrak Customer Service Representative jobs are:

Amtrak Customer Service Representative jobs near you
Infographic showing various Amtrak Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Mr.Handyman

Miami, FL

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 23 days ago

Job description

Customer Service Representative (CSR)

Join One of Miami's Highest-Rated Home Repair Companies!

Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.

If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.

Position Summary

As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.

This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.

Primary Responsibilities

Customer Service & Scheduling

  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up

  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support

  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination

  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management

  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications

  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits

We're looking for someone who is:

  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer

  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule

  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?

Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.

Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.


Apply