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Amtrak Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Amtrak Customer Service Representative information

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How much do amtrak customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for amtrak customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the Amtrak 750 mile rule?

The Amtrak 750 mile rule states that employees, including customer service representatives, are generally eligible for certain benefits or travel privileges if they have completed at least 750 miles of service or travel. This rule often applies to employee fare discounts or travel allowances, requiring employees to meet specific mileage thresholds for eligibility.

Does Amtrak have remote jobs?

Amtrak Customer Service Representatives typically work in station or call center environments, and remote positions are not commonly advertised for this role. However, some administrative or support roles within Amtrak may offer remote work options depending on the position and department. Candidates should review specific job postings for remote work opportunities.

How much does Amtrak pay their employees?

Amtrak Customer Service Representatives typically earn an hourly wage that ranges from $15 to $25, depending on experience and location. The position often includes benefits such as health insurance and retirement plans, and may require working evenings, weekends, or holidays.

How hard is it to get hired at Amtrak?

Getting hired as an Amtrak Customer Service Representative involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates typically need good communication skills, customer service experience, and may be required to pass background checks and drug screenings. The hiring process can take several weeks depending on the position and applicant pool.

What are the key skills and qualifications needed to thrive as an Amtrak Customer Service Representative, and why are they important?

To thrive as an Amtrak Customer Service Representative, you need strong interpersonal skills, customer service experience, and a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and Amtrak policies is typically required. Exceptional communication, patience, and problem-solving abilities help representatives effectively address passenger needs and resolve issues. These skills ensure a positive travel experience for customers and contribute to the smooth operation of Amtrak services.

What are some common challenges Amtrak Customer Service Representatives face when assisting passengers, and how are these typically managed?

Amtrak Customer Service Representatives often encounter challenges such as handling high passenger volumes during peak travel times, managing delayed or disrupted schedules, and addressing diverse customer needs and concerns. These challenges are typically managed by relying on strong communication skills, staying up-to-date on train schedules and policies, and collaborating closely with other team members like ticket agents and conductors. Representatives are also trained to remain calm under pressure and use problem-solving strategies to ensure a positive travel experience for passengers.

What is the difference between Amtrak Customer Service Representative vs Greyhound Customer Service Agent?

AspectAmtrak Customer Service RepresentativeGreyhound Customer Service Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentTrain stations, onboard trains, call centersBus terminals, ticket counters, call centers
Employer & Industry UsageAmtrak, passenger rail industryGreyhound, bus transportation industry
Common Search & Comparison IntentCustomer service roles in passenger railCustomer service roles in bus transportation

The Amtrak Customer Service Representative and Greyhound Customer Service Agent roles both focus on assisting passengers, selling tickets, and providing travel information. While they share similar credentials and work environments, they serve different transportation modes—rail vs. bus. Both roles are essential in their respective industries for ensuring smooth customer experiences and operational efficiency.

What are Amtrak Customer Service Representatives?

Amtrak Customer Service Representatives are frontline employees who assist passengers with their travel needs, provide information about train schedules, help with ticketing and reservations, and address customer concerns or questions. Their role is to ensure a smooth travel experience by offering support both at stations and onboard trains. They may also handle baggage, process refunds, and coordinate with other Amtrak staff to resolve issues. Strong communication skills and a customer-focused attitude are essential for this position.
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Amtrak Customer Service Representative jobs near you
Infographic showing various Amtrak Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 75% Part Time, 10% Temporary, 10% Contract, and 5% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - 90114246 - Syracuse

Customer Service Representative - 90114246 - Syracuse

Amtrak

Syracuse, NY • On-site

$29.29 - $39.05/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Amtrak rating

8.0

Company rating: 8.0 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

22nd of 76 rated public transport

Job description

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.

Essential Functions
  • The incumbent will be responsible for greeting, servicing and general comfort of each passenger
  • Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
  • Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
  • Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
  • Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
  • Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
  • Required to perform janitorial duties
  • Handle checked baggage, package express and company materials in the station and on/off train
Minimum Qualifications
  • Able to lift items that weigh up to 50lbs
  • Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,)
  • Must have a HS Diploma or GED.
  • Valid Driver's License required
Preferred Qualifications
  • Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
  • Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
  • Familiar with the operation of the Passenger Information
  • Proficient with baggage & express operation and be able to quote rates & information
Communications and Interpersonal Skills
  • Must have excellent written and oral communication skills.
  • The ability to maintain a positive, good-natured attitude is essential.
  • Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K  Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166490
Posting Location(s):New York

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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