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Amazon Vendor Returns Jobs (NOW HIRING)

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA

$138K/yr

Global Returns and Chargeback Lead Responsibilities: * Own the global returns and chargeback ... Oracle Fusion ERP, Amazon Vendor Central, EDI transaction sets (855/856/810/850), and at least one ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K - $196K/yr

Oracle Fusion ERP, Amazon Vendor Central, EDI transaction sets (855/856/810/850), and at least one ... return or dispute workflows, including scripting, RPA, or AI-agent tooling • A continuous ...

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

Process all returns from SolidSignal.com and third-party vendors such as Amazon, eBay, Walmart, Wilson, and BestBuy. * Evaluate returns including verifying the item serial number to determine whether ...

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

Process all returns from SolidSignal.com and third-party vendors such as Amazon, eBay, Walmart, Wilson, and BestBuy. * Evaluate returns including verifying the item serial number to determine whether ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA

Evaluate, prepare, and process customer and vendor returns daily across multiple channels, including direct orders, eBay, and Amazon, ensuring strict adherence to company return policies and discount ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA

Evaluate, prepare, and process customer and vendor returns daily across multiple channels, including direct orders, eBay, and Amazon, ensuring strict adherence to company return policies and discount ...

Amain Com Inc

Product Returns Specialist

Charlotte, NC · On-site

Evaluate, prepare, and process customer and vendor returns daily across multiple channels, including direct orders, eBay, and Amazon, ensuring strict adherence to company return policies and discount ...

Amain Com Inc

Product Returns Specialist

Chico, CA · On-site

Evaluate, prepare, and process customer and vendor returns daily across multiple channels, including direct orders, eBay, and Amazon, ensuring strict adherence to company return policies and discount ...

PUIG

Assistant Logistics Manager

Manhattan, NY

$19.50 - $25.50/hr

Manage and streamline the returns process in partnership with 3PL and internal teams, ensuring ... Experience with Amazon Vendor Central and/or Seller Central is a major plus * Experience with ...

Puig

Assistant Logistics Manager

Manhattan, NY · On-site

$19.50 - $25.50/hr

Manage and streamline the returns process in partnership with 3PL and internal teams, ensuring ... Experience with Amazon Vendor Central and/or Seller Central is a major plus * Experience with ...

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Amazon Vendor Returns information

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$14

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How much do amazon vendor returns jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for amazon vendor returns in the United States is $32.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between Amazon Vendor Returns vs Amazon Seller Returns?

AspectAmazon Vendor ReturnsAmazon Seller Returns
CredentialsVendor agreements, supply chain knowledgeSeller account management, customer service skills
Work EnvironmentCorporate vendor management, warehouse logisticsOnline platform, direct customer interactions
Employer & Industry UsageAmazon's vendor program, B2B relationshipsIndividual or small business sellers on Amazon
Search & Comparison IntentUnderstanding vendor return processesUnderstanding seller return policies

Amazon Vendor Returns involve managing product returns from Amazon as a vendor, focusing on supply chain and B2B processes. Amazon Seller Returns pertain to individual sellers handling customer-initiated returns through the platform. While both roles deal with returns, Vendor Returns are more about managing bulk vendor relationships, whereas Seller Returns focus on direct customer service and order management.

What are the key skills and qualifications needed to thrive as an Amazon Vendor Returns specialist?

To excel as an Amazon Vendor Returns Specialist, you need strong analytical skills, attention to detail, and experience in supply chain or inventory management, often supported by a relevant degree or equivalent experience. Familiarity with Amazon Vendor Central, Excel, and inventory management systems is typically required. Excellent communication, problem-solving abilities, and customer service skills help manage vendor relationships and resolve return issues efficiently. These competencies ensure timely and accurate processing of returns, minimize losses, and maintain positive vendor partnerships.

What is an Amazon Vendor Returns?

Amazon Vendor Returns refer to the process by which Amazon sends back unsold, defective, or overstocked products to its third-party vendors or suppliers. This typically occurs when inventory is not selling as expected, is damaged, or does not meet Amazon's quality standards. Vendors are responsible for managing these returns, which can involve coordinating logistics, inspecting returned goods, and determining next steps such as restocking, refurbishing, or disposing of the items. Efficient handling of vendor returns is crucial for maintaining a good business relationship with Amazon and managing supply chain costs.

How can I become an Amazon Vendor Returns?

To work in Amazon Vendor Returns, you typically need experience in logistics, inventory management, or customer service, and familiarity with Amazon's vendor policies and systems. Applying through Amazon's career portal or vendor programs and demonstrating relevant skills can lead to opportunities in this area.

What are some common challenges faced in the Amazon Vendor Returns role and how can they be addressed?

Professionals in the Amazon Vendor Returns role often encounter challenges such as managing high volumes of returned inventory, ensuring accurate documentation, and coordinating with multiple departments to resolve discrepancies. To address these issues, it's essential to develop strong organizational skills, maintain clear communication with vendors and warehouse teams, and stay updated on Amazon's return policies and procedures. Collaborating effectively with supply chain, customer service, and inventory management teams can also help streamline the returns process and minimize errors.
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What job categories do people searching Amazon Vendor Returns jobs look for?

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Amazon Vendor Returns jobs near you
Infographic showing various Amazon Vendor Returns job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $67,904 per year, or $32.6 per hour.

Global Returns and Chargeback Lead

Meta

Sunnyvale, CA

$138K/yr

Full-time

Posted 10 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Meta Reality Labs Channel Operations is looking for a Global Returns and Chargeback Lead to own the returns and financial-recovery function for our channel business worldwide. This is a senior, globally scoped role and the single accountable leader for two tightly linked programs: retail-partner chargeback and deduction recovery, and the end-to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels.You will set the strategy and run the operational engine that authorizes, tracks, and closes returns of finished hardware back into the supply chain, disputes and recovers improper retail deductions and compliance penalties from partners such as Amazon, Walmart, Target, and Best Buy, and protects margin at the post-sale edge of the channel funnel. This seam sits between channel partners, third-party warehouses, and Meta's order-management systems, and it demands both rigorous operational discipline and a demonstrated focus on automation and scale. The function is already leveraging AI automation, so a key part of this role is owning, hardening, and extending that automation. As the functional leader, you will define the operating model, set standards and SOPs that others execute against, coordinate a support team and contingent workforce across regions, and represent returns and chargebacks in cross-functional and leadership forums. You will partner daily with Finance and Revenue Operations, Channel Operations, Product Operations, Logistics and Fulfillment, and external partners. The role covers a global scope across NORAM, EMEA, and APAC and requires comfort in operating across time zones and cross-border trade complexity.
Global Returns and Chargeback Lead Responsibilities:
  • Own the global returns and chargeback function end to end, setting strategy, operating model, and performance standards across all channels and regions
  • Own retail compliance-penalty and deduction recovery across partner scorecard programs (Amazon In-Full/On-Time/ASN, Walmart OTIF/SQEP, Target SPM/SVD, Best Buy ShipItRight/RGM), including waiver mechanics, dispute-ladder management, aggregate-pattern detection, and partner escalation
  • Provide functional leadership for the returns and chargeback team, including support staff and contingent workforce, defining coverage models, capacity plans, and continuity so that the program is resilient to volume spikes and ownership transitions
  • Own the RMA lifecycle end to end: return authorization, bulk RMA upload and partner enablement, warehouse receiving and closure, credit release, and refund or replacement order generation in the order-management stack
  • Own, harden, and scale the function's existing agent-based automation (AI RMA and validation skills, dispute automation), extend coverage to non-US regions and additional partners, and reduce manual toil across the dispute and returns lifecycle
  • Maintain and evolve the canonical Retail Partner Chargeback & RMA Playbook, including partner-specific SOPs, shipping-compliance and routing rules, and B2B RMA operations
  • Manage SOPs for stock rotation, merchandise swaps, return-to-vendor (RTV), and destroy-in-field (DIF) disposition for aged, end-of-life, and quality-hold inventory
  • Own serial-number and warranty validation for partner returns, using traceability data to confirm sell-to partner, warranty status, and eligibility before authorizing returns
  • Partner with Revenue Operations on the financial close of disputes and returns, including credit-memo issuance, offset of reverse-PO shortages, and write-off processing
  • Serve as the senior directly responsible individual (DRI) for returns and chargeback escalations, driving resolution on partner disputes, deduction backlogs, and blocked or stuck returns
  • Represent returns and chargebacks in cross-functional and leadership reviews, reporting on program health, recovery performance, and open exposure, and influencing upstream decisions that drive returns and deductions

Minimum Qualifications:
  • 12+ years of experience in supply chain operations, channel operations, reverse logistics, order management, or retail finance operations, including experience leading a function, program, or team at a global scope
  • Demonstrated functional leadership: setting strategy and operating models, defining standards that others execute against, and coordinating teams or contingent workforce across regions
  • Deep experience in owning returns/RMA operations, retail chargeback or deduction disputes, and post-sale channel operations
  • Strong working knowledge of retail-partner compliance and deduction programs for major accounts (for example, Amazon Vendor Central, Walmart, Target, and Best Buy)
  • Hands-on experience with the retail dispute and returns tool stack: Oracle Fusion ERP, Amazon Vendor Central, EDI transaction sets (855/856/810/850), and at least one deduction or AR dispute platform
  • Proven ability to drive cross-functional resolution and influence at a leadership level across Finance, Operations, Trade, and external partners
  • Track record of building repeatable, well-documented operational processes and scaling them across regions
  • Experience operating globally across multiple time zones, including cross-border trade and logistics complexities
  • Analytical and financial acumen, including the ability to reconcile financial data, quantify exposure, and prioritize recovery efforts

Preferred Qualifications:
  • Experience in consumer electronics or hardware supply chains, ideally spanning new-product introduction (NPI) and end-of-life (EOL) transitions
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience managing distributor operations (for example, Ingram Micro, TD SYNNEX, Westcoast), including stock rotation and RMA handling
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience defining and delivering an automation strategy for return or dispute workflows, including scripting, RPA, or AI-agent tooling
  • A continuous-improvement mindset and a demonstrated record of eliminating manual toil through tooling and automation at scale
  • Experience in managing third-party warehouses and reverse-logistics providers
  • Experience in owning returns forecasting and the financial mechanics of credit memos, waivers, and penalty-rate structures
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Deep familiarity with cross-border B2B returns and the legal-entity and country-of-origin considerations that govern routing

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$138,000/year to $196,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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