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At Saratoga Eagle Sales & Service, Inc., we're more than just a beverage distributor—we're a family-owned company built on passion, relationships, and community. Based in Saratoga Springs, NY, we proudly serve 21 counties across New York State and have grown into a team of more than 250 dedicated stakeholders who help bring the industry's best brands to customers every day.

Our passion is simple: selling beverages, delivering fun, and quenching thirst for every occasion!

Our purpose is even greater: to support our families, make friends, and serve our communities.

If you're looking for an opportunity to join one of New York's premier beverage distributors, we'd love to meet you! We are currently seeking a Customer Service Administrator to join our team at our Saratoga Springs office.

Schedule: Monday – Friday

At Saratoga Eagle, we believe our people are our greatest asset. That's why we invest in our team by offering a competitive benefits package designed to support your health, financial well-being, and professional growth, including:

• 401(k) with Company Match
• Profit Sharing
• Paid Time Off
• Employee Discounts
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Company-Paid Life Insurance
• Company-Paid Disability Insurance
• Paid Training and Development Opportunities
• Employee Referral Program
• On-Site Gym
• Opportunities for Growth and Advancement within the Organization

If you enjoy creating exceptional experiences, staying organized, and being the welcoming face of a growing company, we encourage you to apply and become part of the Saratoga Eagle family.

The Customer Service Administrator serves as the first point of contact for customers, visitors, and stakeholders while providing comprehensive administrative support to ensure efficient office operations. This role requires a professional, customer-focused individual who excels at communication, problem-solving, and multitasking. Responsibilities include managing customer inquiries, maintaining a welcoming front desk environment, coordinating office services, and supporting a variety of administrative functions that contribute to a positive customer experience and a well-organized workplace.

• Greet and assist visitors, customers, and stakeholders in a professional and courteous manner.
• Answer, screen, and direct incoming telephone calls promptly and efficiently.
• Respond to customer inquiries received via phone, email, company software, and website platforms, providing accurate information and timely issue resolution.
• Maintain a clean, organized, and professional reception area.
• Update telephone system recordings and maintain auto-attendant menus as needed.
• Serve as a resource for customer concerns, ensuring a positive and consistent customer experience.

• Monitor office supply inventory, place orders, and process invoices for payment.
• Coordinate service and maintenance needs for office amenities, including coffee equipment and water dispensers.
• Manage postage machine operations, including replenishing postage, ordering supplies, troubleshooting issues, and processing invoices.
• Oversee FedEx and UPS accounts by scheduling pickups, ordering shipping supplies, and managing related invoices.
• Process Amazon purchases and create purchase orders as needed.
• Coordinate office events and meetings by ordering food and supplies, arranging room set-ups, and processing associated invoices.
• Copy, scan, file, and maintain documents and records in an organized manner.
• Ensure meeting rooms are properly prepared and maintained for internal and external meetings.
• Assist with company product donation initiatives by coordinating with recipient organizations, scheduling pickups, staging products, and serving as the point of contact on pickup days.

• Run occasional office-related errands, including shipping and package drop-offs.
• Coordinate meal orders and pickups for meetings and company events.
• Assist with apartment visits or other company-related property needs, as assigned.
• Support mass mailings and special projects.
• Maintain organization and inventory within the sample closet.
• Assist with uniform inventory and distribution.
• Maintain the Community Room bar area, including restocking coolers and supplies.
• Assemble and prepare swag bags for company events, visitors, or new hires.
• Perform additional customer service, administrative, and office support duties as assigned.

• Excellent verbal and written communication skills.
• Strong organizational abilities with exceptional attention to detail.
• Ability to manage multiple priorities and adapt to changing needs.
• Proficiency in Microsoft Office applications and other business software systems.
• Demonstrated commitment to delivering outstanding customer service.
• Ability to work independently while contributing positively to a team environment.

Qualifications: 

• High school diploma or GED.
• Formal qualification in customer service, office administration or related training.
• Experience in answering and screening calls, as well as scheduling appointments.
• Ability to observe business etiquette and maintain a professional appearance.
• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Ability to multitask.
• Excellent interpersonal and communication skills.
• Physical Requirements

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

We are an Equal Opportunity Employer (EOE).