ZipRecruiter

Log In

1

Amazon Chat Jobs (NOW HIRING)

VLink Inc

Amazon Connect Engineer

Lafayette, LA · On-site

Amazon Connect Engineer Location: Lafayette, LA Duration: Long Term Contract About VLink: Started ... Exposure to omnichannel contact center platforms (voice, chat, email, messaging) such as Genesys or ...

previous page

Showing results 41-60

All JobsBusiness JobsAmazon Chat Jobs

Amazon Chat information

See salary details

$9

$19

$38

How much do amazon chat jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for amazon chat in the United States is $19.69, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.19 per hour, depending on experience, location, and employer.

What is an Amazon Chat?

An Amazon Chat job involves assisting customers through live chat, providing support with orders, account issues, product inquiries, and troubleshooting. Chat representatives handle multiple conversations at once, ensuring quick and accurate responses. This role requires strong typing skills, problem-solving abilities, and knowledge of Amazon's policies. It is often a remote or customer service center position with flexible shifts.

What are the most common challenges faced by Amazon Chat associates?

Amazon Chat associates frequently handle a high volume of customer inquiries, often needing to quickly switch between different issues and platforms. Maintaining accuracy and a friendly tone while resolving customer concerns efficiently is a key challenge, especially during peak shopping periods. Associates must adapt to evolving policies and promotions, which requires staying up to date with company information and procedures. Successfully managing these challenges helps in building customer trust and can open doors to advanced customer service or supervisory positions within Amazon.

What are the key skills and qualifications needed to thrive in the Amazon Chat position, and why are they important?

To thrive as an Amazon Chat associate, you need excellent written communication skills, proficiency in problem-solving, and a high school diploma or equivalent. Familiarity with customer support software and systems such as Zendesk or Amazon’s proprietary platforms is often required. Strong multitasking abilities, empathy, and patience help individuals excel in handling a high volume of customer inquiries. These skills are crucial for delivering efficient, accurate, and positive support experiences in Amazon's fast-paced online retail environment.

How to become an Amazon Chat live chat agent?

To become an Amazon Chat live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and prior customer service experience. The application process involves submitting an online application, completing assessments, and passing a background check; training on Amazon's chat platform and policies is provided after hiring.

How to get an Amazon live chat job?

To get an Amazon live chat job, applicants should visit the Amazon jobs website and search for customer service or chat associate positions. Candidates typically need good communication skills, basic computer proficiency, and the ability to work flexible hours; some roles may require prior customer service experience or training. Applying online and completing the company's assessment process are essential steps to secure the position.
More about Amazon Chat jobs

What cities are hiring for Amazon Chat jobs?

Cities with the most Amazon Chat job openings:

What are the most commonly searched types of Amazon Chat jobs?

The most popular types of Amazon Chat jobs are:

What states have the most Amazon Chat jobs?

States with the most job openings for Amazon Chat jobs include:

What job categories do people searching Amazon Chat jobs look for?

The top searched job categories for Amazon Chat jobs are:

Amazon Chat jobs near you
Infographic showing various Amazon Chat job openings in the United States as of August 2026, with employment types broken down into 54% Full Time, 13% Part Time, and 33% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $40,947 per year, or $19.7 per hour.

System Development Engineer, Hub Tech Tooling

Amazon

Austin, TX • On-site

Full-time

Re-posted 10 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

Amazon's Hub Delivery program enables local businesses to serve their communities as package delivery partners - and we're building the technology to scale it to 40,000+ partners worldwide. We're looking for a System Development Engineer to own our Amazon Connect contact center platform and its Salesforce integration from the ground up. This is a greenfield build: you'll design the architecture, build CI/CD pipelines, implement omnichannel routing (voice, SMS, email, chat), and operate the system in production.

If you want full ownership of a high-impact platform that directly transforms how thousands of partners communicate with Amazon, this is the role.
Key job responsibilities
Design and implement the Amazon Connect architecture supporting voice, SMS, email, and chat channels for a global partner base
Build and maintain CI/CD pipelines for deploying contact flows, Lambda functions, and infrastructure changes across dev/staging/production environments
Implement Salesforce CTI integration enabling click-to-call, automatic call logging, screen pops with partner information, and call recording storage
Configure intelligent contact routing based on partner attributes, agent availability, language preferences, and business rules
Set up 2-way SMS capabilities including number provisioning, opt-in/opt-out management, and CRM activity logging
Build email-to-case integration routing partner emails to Salesforce Cases with automatic assignment and SLA tracking
Implement self-service capabilities using Amazon Lex for common partner inquiries
Establish monitoring and alerting using CloudWatch, Connect metrics, and custom operational dashboards
Collaborate with adjacent teams building on the same platform to share patterns and establish reusable components
Own operational excellence: on-call rotation, runbooks, incident response, and capacity planning
Support multi-language and multi-region expansion
A day in the life
You'll start your day reviewing operational health dashboards for the Connect instance, then shift into building - whether that's writing CDK to deploy new contact flows, debugging a Lambda integration with Salesforce, or configuring routing rules for a new region launch. You'll collaborate with product managers defining partner communication requirements, work with field operations teams to understand their workflows, and partner with other engineering teams building on AWS Connect to share patterns. Some days you'll be deep in code; other days you'll be whiteboarding architecture for the next phase of the platform


About the team
Hub Tech Tooling builds and operates the technology platform powering Amazon's Hub Delivery program. We own CRM systems, AWS integrations, and communication infrastructure supporting partner operations across multiple countries. Our team operates at the intersection of cloud services and business applications - building systems that enable field teams to scale globally without linear headcount growth.

We value engineers who take ownership, move fast, and deliver complete solutions.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

View All Amazon Jobs

Apply