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French Customer Jobs (NOW HIRING)

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19 - $400/hr

SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative ...

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How much do french customer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for french customer in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a French customer service representative?

A French Customer Service Representative is a professional who assists customers in French, handling inquiries, complaints, orders, and providing information about products or services. They are typically fluent in both French and another language, often English, to support French-speaking clients or markets. Their main goal is to ensure customer satisfaction by resolving issues efficiently and maintaining positive relationships. They often work in call centers, online support, or customer care departments across various industries.

What are the key skills and qualifications needed to thrive as a French customer service representative?

To excel as a French Customer Service Representative, fluency in French and English, strong communication abilities, and experience in customer support are essential, often supported by a high school diploma or relevant degree. Familiarity with CRM software, ticketing systems, and communication tools like Zendesk or Salesforce is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help build rapport and efficiently address client needs. These skills ensure effective service delivery, customer satisfaction, and the ability to resolve issues in a competitive, multilingual environment.

What are some typical challenges faced by French customer service representatives, and how can they be addressed?

French Customer Service Representatives often encounter challenges such as handling complex customer inquiries in both French and English, adapting to diverse customer expectations, and managing high call or message volumes, especially during peak times. Success in this role requires strong communication skills, cultural sensitivity, and the ability to remain calm under pressure. Many organizations provide ongoing training and access to knowledge bases to help representatives respond effectively and maintain high-quality service standards.

What is the difference between French Customer vs Customer Service Representative?

AspectFrench CustomerCustomer Service Representative
Required CredentialsLanguage proficiency in French, customer service skillsCommunication skills, customer service experience, sometimes language skills
Work EnvironmentCall centers, retail, online support in French-speaking regionsCall centers, retail, corporate offices worldwide
Employer & Industry UsageCompanies serving French-speaking clients, international firmsVarious industries including retail, tech, finance globally

The main difference is that a French Customer specializes in assisting French-speaking clients, often requiring fluency in French, while a Customer Service Representative may serve a broader, multilingual or general customer base. Both roles focus on customer support but differ mainly in language requirements and target audience.

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What job categories do people searching French Customer jobs look for?

The top searched job categories for French Customer jobs are:

French Customer jobs near you
Infographic showing various French Customer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

French Customer Service Agent

APN Software Services Inc

Nashville, TN • On-site

$15 - $20/hr

Contractor

Re-posted 22 days ago

Job description

Position Title:  French Customer Service Agents

Location: Nashville Tennessee 37219 (Hybrid- Mon-Wed onsite)

Duration: 3 months

Hours per Week: 40 (8 hrs/day)

Shift: 1st

Description:

French Customer Service Agents needed to support French customers.

Need to Speak French

Job Responsibilities

• Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

• Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

• Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

• Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

• Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

• Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

• Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

• Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

• Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

• Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

• Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

• Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

• Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements

• Minimum required Education: High School Diploma, Vocational Education

• Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

• Minimum required Certification: N/A

Preferred Skills

• Preferred Education: Bachelor's Degree or equivalent

• Preferred Experience: 3-5 years of Customer Service experience

• Preferred Certification: N/A

Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support


APN Software services Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”