Senior AWS Connect Engineer
$101K - $139K/yr
Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and ... Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent ...
Quick apply
$101K - $139K/yr
Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and ... Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent ...
Quick apply
$101K - $139K/yr
Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and ... Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent ...
Addison, TX · On-site
$60 - $65/hr
AWS Connect Developer Location: Addison, TX (Hybrid) Duration: Contract-to-Hire Compensation: $60-65/hr W2 + Benefits Work Authorization: U.S. Citizen, Green Card Holder, or Authorized to Work in the ...
Addison, TX · On-site
$60 - $65/hr
AWS Connect Developer Location: Addison, TX (Hybrid) Duration: Contract-to-Hire Compensation: $60-65/hr W2 + Benefits Work Authorization: U.S. Citizen, Green Card Holder, or Authorized to Work in the ...
Durham, NC · On-site
The ideal candidate will have strong expertise in Amazon Connect, Java or Node.js, RESTful APIs, AWS services, and microservices architecture within Agile development environments. Key ...
Durham, NC · On-site
The ideal candidate will have strong expertise in Amazon Connect, Java or Node.js, RESTful APIs, AWS services, and microservices architecture within Agile development environments. Key ...
Nashville, TN · On-site
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
Nashville, TN · On-site
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
Nashville, TN · Remote
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
New
Nashville, TN · Remote
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
New
Nashville, TN · On-site
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
New
Nashville, TN · On-site
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
New
Nashville, TN · Remote
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
New
Nashville, TN · Remote
$62.50 - $82/hr
Support the administration and optimization of core AWS services used within the IT Call Center environment including AWS Connect, Amazon EC2, Amazon S3, Amazon RDS, AWS Lambda, Amazon CloudWatch ...
New
Be Seen First
Dallas, TX · On-site
$45 - $52/hr
Strong hands experience with Amazon connect, including the contact flows, routing profiles, and integrations. Proficiency in Node.js and experience building RESTful APIs. Experience with AWS Lambda ...
New
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Be Seen First
Dallas, TX · On-site
$45 - $52/hr
Strong hands experience with Amazon connect, including the contact flows, routing profiles, and integrations. Proficiency in Node.js and experience building RESTful APIs. Experience with AWS Lambda ...
New
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
New
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
New
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
New
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
New
Nashville, TN · On-site +1
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
Nashville, TN · On-site +1
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
New
Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...
New
New York, NY · On-site
$127K/yr
Lead Amazon Connect pipeline creation with a focus on customers building and improving their ... Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach ...
New York, NY · On-site
$127K/yr
Lead Amazon Connect pipeline creation with a focus on customers building and improving their ... Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
New York, NY · On-site
$127K/yr
Lead Amazon Connect pipeline creation with a focus on customers building and improving their ... Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach ...
New York, NY · On-site
$127K/yr
Lead Amazon Connect pipeline creation with a focus on customers building and improving their ... Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
As part of the AWS Applied AI Solutions organization, we have a vision to provide business ... Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a ...
Lead Amazon Connect pipeline creation with a focus on customers building and improving their ... Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach ...
Lead Amazon Connect pipeline creation with a focus on customers building and improving their ... Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach ...
Sacramento, CA · On-site
$70.50 - $92.50/hr
Key Responsibilities • Design and implement end-to-end architecture for Amazon Connect-based ... AWS Lambda, integrating with Connect contact flows for dynamic call handling, IVR logic, and CTI ...
New
Sacramento, CA · On-site
$70.50 - $92.50/hr
Key Responsibilities • Design and implement end-to-end architecture for Amazon Connect-based ... AWS Lambda, integrating with Connect contact flows for dynamic call handling, IVR logic, and CTI ...
New
$35.58 - $40.03
3% of jobs
$40.03 - $44.49
1% of jobs
$44.49 - $48.95
4% of jobs
$48.95 - $53.41
8% of jobs
$57.73 is the 25th percentile. Wages below this are outliers.
$53.41 - $57.87
8% of jobs
$57.87 - $62.33
15% of jobs
The median wage is $65.15 / hr.
$62.33 - $66.78
16% of jobs
$70.32 is the 75th percentile. Wages above this are outliers.
$66.78 - $71.24
24% of jobs
$71.24 - $75.70
7% of jobs
$75.70 - $80.16
7% of jobs
$80.16 - $84.62
5% of jobs
$35
$64
$84
In a role focusing on Amazon AWS Connect, your daily responsibilities often include configuring and managing Amazon Connect instances, troubleshooting technical issues, and integrating the platform with other cloud or on-premise business systems. You'll work closely with business stakeholders and IT teams to optimize call flows, enhance customer experience, and maintain compliance with security standards. Regular collaboration with software developers, network engineers, and support teams ensures solutions remain scalable and reliable. This dynamic environment provides opportunities to innovate and continuously improve contact center performance.
To excel in an Amazon AWS Connect position, a strong understanding of AWS cloud services, contact center infrastructure, and experience with system integration are essential, often supported by a relevant IT degree or certifications like AWS Certified Solutions Architect. Familiarity with tools like Amazon Connect, Lambda, S3, and integration with CRM or telephony systems is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help professionals thrive in collaborative and fast-paced environments. These competencies ensure effective implementation, management, and optimization of cloud-based contact center solutions that align with business needs.
An Amazon AWS Connect job typically involves working with Amazon Connect, a cloud-based contact center service. Responsibilities may include configuring and managing the service, integrating it with other AWS tools, optimizing call flows, and ensuring seamless customer interactions. Roles can range from solutions architects and developers to support engineers and business analysts, depending on the organization's needs. Familiarity with AWS services, VoIP, and automation tools is often required for these roles.

$101K - $139K/yr
Contractor
Re-posted 21 days ago
Job Summary:
We are seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have deep technical expertise in AWS services, experience building scalable and secure contact center platforms, and a strong understanding of healthcare compliance standards such as HIPAA.
Key Responsibilities:
Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and integrations
Implement and manage integrations with CRMs (e.g., Salesforce, Zendesk) and third-party applications
Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent, automated workflows
Ensure solutions meet healthcare regulatory and compliance requirements (HIPAA, PHI handling)
Monitor, troubleshoot, and optimize performance, reliability, and security of contact center environments
Collaborate with product managers, business analysts, and operations teams to gather requirements and deliver scalable solutions
Provide technical leadership, mentor junior engineers, and contribute to best practices and standards
Required Skills & Qualifications:
7+ years of experience in IT engineering with 3+ years in Amazon Connect or similar cloud contact center platforms
Strong hands-on expertise with AWS services including Lambda, CloudWatch, DynamoDB, S3, and API Gateway
Solid understanding of telephony, SIP, IVR design, and contact center operations
Proven experience in building secure, scalable, and highly available solutions
Strong troubleshooting, debugging, and problem-solving skills
Excellent communication and ability to work in cross-functional teams
Preferred Qualifications:
Experience in the healthcare industry with knowledge of HIPAA compliance and PHI data handling
Familiarity with AI/ML-powered features (chatbots, sentiment analysis, real-time analytics)
AWS certifications (Solutions Architect, SysOps, or Developer Associate/Professional)
Experience with Infrastructure as Code (CloudFormation, Terraform)
Exposure to omnichannel solutions (chat, email, SMS) integrated with Amazon Connect