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Amazon Aws Connect Jobs (NOW HIRING)

Amazon

Finance Manager, AWS Connect

Seattle, WA · On-site

Amazon Web Services (AWS) is seeking a Finance Manager to lead the Connect AI Finance team within Applied AI Solutions (AAIS) Finance organization. This role works across the Amazon Connect business ...

INSPYR Solutions

Amazon Connect Developer

Addison, TX · On-site

$60 - $65/hr

AWS Connect Developer Location: Addison, TX (Hybrid) Duration: Contract-to-Hire Compensation: $60-65/hr W2 + Benefits Work Authorization: U.S. Citizen, Green Card Holder, or Authorized to Work in the ...

Amazon

Finance Manager, AWS Connect

Seattle, WA

Amazon Web Services (AWS) is seeking a Finance Manager to lead the Connect AI Finance team within Applied AI Solutions (AAIS) Finance organization. This role works across the Amazon Connect business ...

Amazon

Finance Manager, AWS Connect

Seattle, WA · On-site

Amazon Web Services (AWS) is seeking a Finance Manager to lead the Connect AI Finance team within Applied AI Solutions (AAIS) Finance organization. This role works across the Amazon Connect business ...

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How much do amazon aws connect jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for amazon aws connect in the United States is $64.42, according to ZipRecruiter salary data. Most workers in this role earn between $57.45 and $70.67 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone working with Amazon AWS Connect?

In a role focusing on Amazon AWS Connect, your daily responsibilities often include configuring and managing Amazon Connect instances, troubleshooting technical issues, and integrating the platform with other cloud or on-premise business systems. You'll work closely with business stakeholders and IT teams to optimize call flows, enhance customer experience, and maintain compliance with security standards. Regular collaboration with software developers, network engineers, and support teams ensures solutions remain scalable and reliable. This dynamic environment provides opportunities to innovate and continuously improve contact center performance.

What are the key skills and qualifications needed to thrive in the Amazon Aws Connect position, and why are they important?

To excel in an Amazon AWS Connect position, a strong understanding of AWS cloud services, contact center infrastructure, and experience with system integration are essential, often supported by a relevant IT degree or certifications like AWS Certified Solutions Architect. Familiarity with tools like Amazon Connect, Lambda, S3, and integration with CRM or telephony systems is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help professionals thrive in collaborative and fast-paced environments. These competencies ensure effective implementation, management, and optimization of cloud-based contact center solutions that align with business needs.

What is an Amazon AWS Connect job?

An Amazon AWS Connect job typically involves working with Amazon Connect, a cloud-based contact center service. Responsibilities may include configuring and managing the service, integrating it with other AWS tools, optimizing call flows, and ensuring seamless customer interactions. Roles can range from solutions architects and developers to support engineers and business analysts, depending on the organization's needs. Familiarity with AWS services, VoIP, and automation tools is often required for these roles.

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Amazon Aws Connect jobs near you
Infographic showing various Amazon Aws Connect job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 85% Full Time, 7% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $133,999 per year, or $64.4 per hour.
Contact Center Architect (AWS Connect)

Contact Center Architect (AWS Connect)

CYNET SYSTEMS

Fremont, CA • On-site

$60 - $63/hr

Contractor

Re-posted 5 days ago

Job description

Job Overview:

Pay Range: $60hr - $63hr

  • The Contact Center Architect will serve as the primary architect and subject matter expert for Amazon Connect across multiple global regions. 
  • This role is responsible for designing scalable contact center architectures, leading integrations with enterprise platforms, driving AI-enabled capabilities, ensuring operational stability, and collaborating with stakeholders to deliver innovative and resilient customer engagement solutions.

Experience:

  • Ten or more years of experience in contact center technologies and operations.
  • Extensive hands-on experience with Amazon Connect architecture and production support.
  • Experience supporting enterprise-scale, multi-region contact center platforms.
  • Proven experience with ServiceNow CTI integrations.

Responsibilities:

  • Serve as the primary architect and subject matter expert for Amazon Connect across multiple global regions.
  • Design and maintain highly available, region-isolated architectures across production, development, laboratory, and sandbox environments.
  • Architect and manage complex IVR and contact flows using DynamoDB and AWS Lambda orchestration.
  • Lead integrations with ServiceNow CTI, AWS Lambda, DynamoDB, Kinesis, S3, Redshift, Lex, Polly, Contact Lens, and WebRTC voice and video channels.
  • Drive AI enablement initiatives, including Contact Lens, Agent Assist, conversational AI, and generative AI proof-of-concepts.
  • Ensure security, identity and access management, compliance, and audit requirements align with enterprise standards.
  • Own production stability, incident analysis, and resiliency improvement initiatives.
  • Lead knowledge transfer sessions and mentor engineering and operations teams.
  • Partner with AWS teams, client stakeholders, and leadership to define roadmaps, optimize costs, and drive innovation.

Skills:

  • Amazon Connect.
  • AWS Lambda.
  • DynamoDB.
  • Kinesis.
  • Amazon S3.
  • Amazon Redshift.
  • ServiceNow CTI integration.
  • Amazon Lex.
  • Amazon Polly.
  • Amazon Contact Lens.
  • WebRTC voice and video technologies.
  • IVR and contact flow design.
  • Serverless architecture.
  • AI and conversational technologies.
  • Security and IAM.
  • Incident management and resiliency planning.

Should Have:

  • Experience with Amazon Connect AI capabilities, including Contact Lens, Agent Assist, sentiment analysis, and quality analytics.
  • Experience with WebRTC or digital channel integrations.
  • Knowledge of AWS cost optimization and pricing models.
  • Experience collaborating with AWS Technical Account Managers and Solution Architects.
  • Strong client-facing communication and stakeholder management skills.
  • Ability to serve as a technical escalation point and architectural leader.

Qualification And Education:

  • Amazon Connect Communications Specialist certification preferred.
  • Amazon Connect Developer certification preferred.
  • AWS Certified Solutions Architect certification preferred.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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