Alternate Administrator Jobs (NOW HIRING)

Assists the Administrator in overseeing the operations of the agency in accordance with applicable laws, regulations, and standards of practice. Serves as the Alternate Administrator and assumes the responsibilities and authority of the Administrator in the Administrator's absence to ensure the continued operation of the agency.

• Responsible for compliance with all federal, state, and local government laws and regulations, as well as policies and procedures of InterimHealthCare.
• Managing the effective delivery of all services provided.
• Assists the Administrator in serving as a communication channel between the owner/governing body and the organization's employees.
• Responsible for providing leadership by effectively communicating the business plan, representing the core values of the corporation, and to ensure responsible action is taken when issues and problems are identified.
• Assists the Administrator in providing leadership and operational oversight for the agency.
• Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, and maintains customer relationships in an ongoing effort to drive higher levels of customer satisfaction.
• Responsible for the recruitment and retention of qualified employees and contractors as well as the ongoing assessment of their performance.
• Providing for the availability of an adequate number of competent employees to meet the needs of the clients admitted and the provision of services as publicly represented.
• Monitoring and enforcing requirements for accurate and timely documentation of services provided.
• Conducts periodic field visits and home inspections to observe direct care delivery, verify compliance with individual service plans, and assess caregiver performance; documents findings and initiates corrective action as needed.
• Ensures that appropriate action is taken to resolve identified employee or customer concerns or complaints.
• Responsible for implementing, managing, and updating an agency specific Emergency/Disaster Preparedness Plan.
• Responsible for educating the employees about the Emergency/Disaster Preparedness Plan and their respective role(s).
• Responsible for identifying opportunities for business growth in their local area.
• Responsible for developing and executing strategies to grow the agency's active client base and expand the network of referral sources and business partners who provide client leads.
• Cultivates and maintains ongoing relationships with referral sources, including hospitals, physicians, case managers, managed care organizations, community-based organizations, and other community partners.
• Conducts regular outreach and relationship-building activities with existing and prospective referral partners, including in-person visits, meetings, and participation in community and provider events.
• Tracks referral source activity and lead conversion, and reports on business development progress to the Administrator/owner on a regular basis.
• Coordinates with staffing and recruiting functions to help ensure caregiver capacity aligns with client growth.
• Works with the Administrator to establish and monitor progress toward client census and billable hours growth objectives.
• Responsible for identifying key customer/employee issues and community trends that may impact the results of the area both financially and non-financially.
• Actively involved with the development of customer initiatives.
• Identifies opportunities in the area for niche businesses and appropriately allocates resources within the budget to meet financial goals.
• Achieves defined objectives on budget, Net Operating Income (NOI), Days Sales Outstanding (DSO), and revenues.
• Manages the overall operating results including pay/bill management, operating expense, and accounts receivable.
• Assists the Administrator in achieving annual budget and financial performance goals.
• Completes other assignments as requested and assigned.
• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
• Assumes the responsibilities and authority of the Administrator in the Administrator's absence to ensure the continued operation of the agency and compliance with all applicable federal, state, and local regulations.
• Supervises and evaluates client satisfaction survey reports for all clients served and ensures appropriate corrective actions are implemented when concerns are identified.
• Ensures the accuracy and compliance of all agency public information, marketing materials, and community outreach activities in accordance with applicable regulations.
• Participate in state licensing and regulatory surveys, including entrance and exit conferences, and ensure availability during surveys either in person or by telephone in accordance with regulatory requirements.
• Ensure that designated agency representatives are available to provide timely access to surveyors during regulatory inspections in accordance with agency operating hour requirements.

• Be at least 21 years of age.
• Possess a Bachelor’s degree
• Have at least three (3) year of supervisory experience in the provision of personal care service
• Have at least two (2) years of experience in caring for individuals with functional disabilities
• Have business management experience that includes planning, staff supervision, and P&L responsibility
• Maintain any professionallicensure or certification required for the position, if applicable, and ensure such licensure or certification remains active and in good standing in accordance with state regulatory requirements.

• Excellent communication skills, both verbal and written for multiple business purposes.
• Excellent successful problem solving and analytical skills.
• Excellent successful ability to develop, retain and manage an effective team.
• Excellent negotiating skills.
• Excellent multi-tasking ability and effective organizational skills to meet short deadlines with finite resources.
• Excellent computer proficiency including the ability to utilize software programs for creating documents and data analyses.
• Meets applicable state and federal health screening requirements.
• Pass federal and state required criminal and abuse background checks where required.
• Verification of employment eligibility (I-9) in accordance with local, state, and federal law and regulations.
• Complete required administrator orientation, regulatory training, and continuing education programs in accordance with agency policy and state licensing requirements.
• Maintain required continuing education and professional development necessary to remain current with home care regulations, operational standards, and quality improvement practices.

• Work is normally performed in a typical interior/office work environment, with regular travel to client homes for field inspections.
• Ability to work flexible schedule and/or evening hours as needed.
• Able to engage in local and occasional out-of-town travel.
• Physical activity is light, requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects. Frequently walking, standing, or sitting most of the time.

• This is a full-time, salaried, exempt position.
• Annual salary: $72,000, paid weekly.