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911 Alarm Board Operator (Part-Time)

Wheaton, IL · On-site

$23.80 - $30.44/hr

Position Summary: · Alarm Board Operator job duties include monitoring and processing incoming burglar and fire alarms, handling phone calls from business owners, alarm companies, member agencies ...

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Veteran-friendly

Paragon

Alarm Monitors

Fiatt, IL · On-site

$17.75 - $25/hr

... 7 monitoring and troubleshooting of all alarm and closed-circuit television (CCTV) systems ... Maintain records as required by standard operating procedures (SOP) and coordinate closely with the ...

Central Alarm Control

Dispatch Operator

Miami, FL

$14/hr

Our company is a 24 hour Alarm Monitoring Company. We are currently hiring Candidates for the following shift: Monday and Tuesday Overnight 10:45pm to 7:15am and Saturday and Sunday 10am to 11pm. The ...

Central Alarm Control

Dispatch Operator

Miami, FL · On-site

$14/hr

Our company is a 24 hour Alarm Monitoring Company. We are currently hiring Candidates for the following shift: Monday and Tuesday Overnight 10:45pm to 7:15am and Saturday and Sunday 10am to 11pm. The ...

Chenega Naswik International, LLC

Security Control Center Operator supports the MDA Security and Emergency Management Directorate ... Minimum six (6) months experience in alarm monitoring or (1) year in access control/security  

Paragon

Alarm Monitors

Fiatt, IL

$21 - $28.75/hr

... 7 monitoring and troubleshooting of all alarm and closed-circuit television (CCTV) systems ... Maintain records as required by standard operating procedures (SOP) and coordinate closely with the ...

Paragon

Alarm Monitors

Fiatt, IL

$21 - $28.75/hr

... 7 monitoring and troubleshooting of all alarm and closed-circuit television (CCTV) systems ... Maintain records as required by standard operating procedures (SOP) and coordinate closely with the ...

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How much do alarm monitoring operator jobs pay per hour?

As of May 31, 2026, the average hourly pay for alarm monitoring operator in the United States is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.05 per hour, depending on experience, location, and employer.

What is an Alarm Monitoring Operator job?

An Alarm Monitoring Operator is responsible for monitoring security systems, alarms, and surveillance equipment to detect and respond to potential threats or emergencies. They assess alerts, verify incidents, and dispatch emergency services or contact clients as needed. Operators must stay alert, follow protocols, and provide clear communication to ensure safety and security. The role requires attention to detail, quick decision-making, and the ability to handle high-pressure situations.

What are the key skills and qualifications needed to thrive in the Alarm Monitoring Operator position, and why are they important?

To thrive as an Alarm Monitoring Operator, you need attention to detail, strong situational awareness, and a high school diploma or equivalent, with some employers preferring prior security or monitoring experience. Familiarity with alarm monitoring software, incident reporting systems, and sometimes certifications like NICET or SIA are commonly required. Excellent communication, stress management, and decisive problem-solving abilities help an operator stand out. These skills are essential for quickly identifying and responding to security threats, ensuring safety, and maintaining accurate records in high-stakes environments.

What does a typical shift look like for an Alarm Monitoring Operator and how does the team usually work together?

As an Alarm Monitoring Operator, a typical shift involves closely observing alarm systems, responding to alerts, and documenting events in real time, often in a 24/7 operations center. You will frequently collaborate with other operators, dispatchers, and security personnel to ensure timely communication and coordinated responses to incidents. Operators usually work in shifts to maintain constant coverage, which can include nights, weekends, or holidays. Working as part of a team, you'll rely on clear communication and established protocols to successfully resolve emergencies and ensure the safety of people and property.

How much do fire alarm technicians make in the US?

Fire alarm technicians typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, certifications, and location. Alarm monitoring operators may have different pay scales, often earning between $30,000 and $50,000 annually, with additional benefits for on-call or night shifts.
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Alarm Monitoring Operator jobs near you
Dispatcher / Alarm Monitor / CCTV Operator

Dispatcher / Alarm Monitor / CCTV Operator

Walden Security

Washington, DC • On-site

$29.26/hr

Full-time

Posted 9 days ago

Walden Security rating

5.9

Company rating: 5.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

58th of 100 rated security

Job description

Overview:
The Dispatcher / Alarm Monitor / CCTV Operator is responsible for managing security communications and surveillance operations from designated Control Centers. This position plays a critical role in coordinating emergency response, monitoring CCTV feeds, and ensuring effective communication with field personnel. Candidates must be calm under pressure, highly organized, and technically proficient.
Key Responsibilities:
  • Operate and monitor CCTV systems, intrusion detection systems, fire alarms, duress alarms, and radio communications at Control Centers.
  • Dispatch Protective Service Officers in response to alarms, incidents, and emergency situations, and maintain constant communication with field supervisors and officers.
  • Acknowledge alarms within 30 seconds and initiate appropriate response actions within defined timelines (e.g., duress alarms within 2 minutes, fire within 2 minutes).
  • Maintain 24-hour duty logs and accurate records of all system activity, dispatches, and incidents.
  • Provide real-time reporting to the COR or designee and communicate with first responders and emergency personnel when directed.
  • Conduct system checks and routine inspections at the start of each shift; report malfunctions or anomalies immediately.
  • Assist with implementation of emergency air handler shut-off and shelter-in-place procedures, if required.
  • Maintain strict confidentiality and security awareness in all communications and actions.

Minimum Qualifications:
  • U.S. Citizen; 18 years of age or older.
  • High school diploma or GED required.
  • Must complete a 40-hour NENA (National Emergency Number Association) or equivalent dispatcher training course.
  • At least 24 hours of documented training in IDS/PACS operations, radio protocol, alarm monitoring, and incident response.
  • Demonstrated experience in a command center, 911 dispatch, emergency operations center, or similar environment preferred.
  • Strong communication, multitasking, and decision-making skills required.
  • Proficient in English (reading, writing, and speaking); must be able to write accurate incident summaries and reports.
  • Must maintain a calm and professional demeanor under pressure and during emergency situations.
  • Must pass a background investigation and suitability screening.

Work Conditions:
  • Operates in a secure, indoor control center environment with extended periods of sitting, monitoring, and communications work.
  • Shift work, including nights, weekends, and holidays, may be required depending on operational needs.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
#WaldenWay
H&W $5.09
Pay Rate
$29.26-$29.26 USD
We offer every employee - from executive managers to administrative support to security professionals - unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.

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