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Alarm Monitoring Operator Jobs (NOW HIRING)

Securitas Technology

Alarm Monitoring Operator I

Aiea, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Call Center Operator

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Unified Business Technologies, Inc

The Alarm Monitoring Station (AMS) operator will also keep the Contracting Officer's Representative, the alarm maintenance technician, fully informed as to all zone and alarm system events that ...

Addon

The Alarm Monitoring Station (AMS) operator will also keep the Contracting Officer's Representative, the alarm maintenance technician, fully informed as to all zone and alarm system events that ...

Unified Business Technologies Inc

The Alarm Monitoring Station (AMS) operator will also keep the Contracting Officer's Representative, the alarm maintenance technician, fully informed as to all zone and alarm system events that ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

Customer Service Agent

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

Securitas Technology

911 Dispatcher

Honolulu, HI · On-site

$18 - $20/hr

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events ...

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How much do alarm monitoring operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for alarm monitoring operator in the United States is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.05 per hour, depending on experience, location, and employer.

What is an Alarm Monitoring Operator job?

An Alarm Monitoring Operator is responsible for monitoring security systems, alarms, and surveillance equipment to detect and respond to potential threats or emergencies. They assess alerts, verify incidents, and dispatch emergency services or contact clients as needed. Operators must stay alert, follow protocols, and provide clear communication to ensure safety and security. The role requires attention to detail, quick decision-making, and the ability to handle high-pressure situations.

What are the key skills and qualifications needed to thrive in the Alarm Monitoring Operator position, and why are they important?

To thrive as an Alarm Monitoring Operator, you need attention to detail, strong situational awareness, and a high school diploma or equivalent, with some employers preferring prior security or monitoring experience. Familiarity with alarm monitoring software, incident reporting systems, and sometimes certifications like NICET or SIA are commonly required. Excellent communication, stress management, and decisive problem-solving abilities help an operator stand out. These skills are essential for quickly identifying and responding to security threats, ensuring safety, and maintaining accurate records in high-stakes environments.

What does a typical shift look like for an Alarm Monitoring Operator and how does the team usually work together?

As an Alarm Monitoring Operator, a typical shift involves closely observing alarm systems, responding to alerts, and documenting events in real time, often in a 24/7 operations center. You will frequently collaborate with other operators, dispatchers, and security personnel to ensure timely communication and coordinated responses to incidents. Operators usually work in shifts to maintain constant coverage, which can include nights, weekends, or holidays. Working as part of a team, you'll rely on clear communication and established protocols to successfully resolve emergencies and ensure the safety of people and property.

How much do fire alarm technicians make in the US?

Fire alarm technicians typically earn a median annual salary of around $50,000 to $70,000 in the US, depending on experience, certifications, and location. Alarm monitoring operators may have different pay scales, often earning between $30,000 and $50,000 annually, with additional benefits for on-call or night shifts.
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Alarm Monitoring Operator jobs near you

Alarm Monitoring Operator I

Securitas Technology

Honolulu, HI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Securitas Technology rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

11th of 100 rated security

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.


This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.  

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.


Your essential functions will include:

  • Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
  • Answers the multi-line telephone system
  • Ensures confidentiality of customer information at all times

Minimum Requirements

  • High School Diploma or GED required, some college Preferred
  • 1-3 years’ work experience
  • Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing
  • Must be able to prioritize and multi task in a fast paced environment 
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator

Securitas offers comprehensive benefits including:

  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities 
  • Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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