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Accellor

Senior Salesforce Agentforce Engineer

$128K - $157K/yr

As a Senior Salesforce Agentforce Engineer , you'll partner with enterprise clients to design and implement next-generation AI-powered customer and employee experiences using Salesforce's latest AI ...

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Agentforce information

What is an Agentforce?

Agentforce typically refers to a team or network of agents working together within an organization, often in industries like insurance or real estate. These agents collaborate to provide services, support clients, and achieve business goals. The term can also refer to specific platforms or agencies that coordinate independent agents for greater efficiency and reach. The structure and function of an Agentforce may vary depending on the company and industry.

What are the key skills and qualifications needed to thrive as an Agentforce?

To excel as an insurance agent, you need strong sales acumen, product knowledge, and typically a relevant state insurance license. Familiarity with CRM software, quoting platforms, and digital communication tools is important for managing clients and sales pipelines. Outstanding interpersonal skills, persistence, and active listening help build trust and long-term relationships with clients. These skills are crucial for meeting sales targets, ensuring regulatory compliance, and delivering tailored solutions in a competitive insurance market.

What are some common challenges faced by Agentforce professionals when managing multiple client accounts simultaneously?

Agentforce professionals often manage several client accounts at once, which can present challenges such as balancing competing priorities, meeting diverse client expectations, and staying organized amid shifting demands. Effective time management and clear communication are essential to ensure that each client receives timely updates and quality service. Utilizing CRM tools and regularly collaborating with team members can help streamline workflows and prevent important tasks from falling through the cracks.

What is the difference between Agentforce vs Insurance Agent?

AspectAgentforceInsurance Agent
Required CredentialsTypically requires licensing and certification specific to agency software and insurance productsRequires state licensing, exams, and certifications for selling insurance
Work EnvironmentOffice-based, agency settings, or remote workOffice, client meetings, or remote
Industry UsageUsed within insurance agencies for managing client data and policiesUsed by individuals selling insurance policies
Common Search/ComparisonOften compared for software and agency management toolsCompared for sales roles and licensing requirements

Agentforce is a software platform used within insurance agencies to manage policies and client data, whereas an Insurance Agent is a licensed professional who sells insurance policies. While both are integral to the insurance industry, Agentforce focuses on agency management, and Insurance Agents focus on client sales and service.

More about Agentforce jobs

What cities are hiring for Agentforce jobs?

Cities with the most Agentforce job openings:

What states have the most Agentforce jobs?

States with the most job openings for Agentforce jobs include:

What job categories do people searching Agentforce jobs look for?

The top searched job categories for Agentforce jobs are:

Agentforce jobs near you
Infographic showing various Agentforce job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 61% In-person, 8% Hybrid, and 31% Remote job distribution.

Salesforce Agentforce Functional Analyst

Durham, NC • On-site

The Select Group
501 - 1,000 employees
Learn more about The Select Groupexternal

Full-time

Re-posted 6 days ago

Job description

Sr. Salesforce Business Analyst- Durham, NC / Englewood, CO / Hoboken, NJ
The Select Group is seeking a Senior Business Analyst to serve as the primary business and functional lead for a Salesforce transformation program. This individual will bridge the gap between business stakeholders and Salesforce delivery teams.The ideal candidate will have a strong business analysis background, substantive Salesforce Service Cloud experience, and excellent communication and analytical skills. They should be business-outcome focused and comfortable collaborating with technical teams.This role requires the Business Analyst to work onsite three days per week in one of the following locations: Durham, NC; Englewood, CO; or Hoboken, NJ.
What You'll Bring:
  • 7+ years of Business Analysis experience in enterprise environments.
  • Strong, practical Salesforce Service Cloud experience.
  • Strong discovery, requirements gathering, and stakeholder facilitation experience.
  • Strong experience writing user stories, acceptance criteria, functional requirements, and process flows.
  • Excellent analytical and probing skills; must be able to take vague requests and identify the questions needed to turn them into actionable requirements.
  • Excellent verbal and written communication with the ability to communicate effectively with both business and technical audiences.
  • Strong collaboration and teamwork skills.
  • Ability to succeed in a fast-paced, high-pressure environment with frequently changing priorities.

What You'll Do:
  • Meet with business stakeholders to understand pain points, processes, requirements, and desired outcomes.
  • Ask probing questions and challenge assumptions when requirements are vague or incomplete.
  • Translate business needs into detailed user stories and clear, testable acceptance criteria.
  • Communicate requirements to developers, architects, and QA and ensure the team understands the underlying business need.
  • Partner with architects without taking ownership of architecture or technical solution design.
  • Participate in Agile ceremonies, backlog refinement, UAT, and continuous-improvement efforts.
  • Work across multiple initiatives and adjust quickly as changes priorities.
  • Support Agentforce/AI initiatives where applicable from the business analysis and requirements perspective.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
76025

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