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Accellor

Senior Salesforce Agentforce Engineer

$128K - $157K/yr

As a Senior Salesforce Agentforce Engineer , you'll partner with enterprise clients to design and implement next-generation AI-powered customer and employee experiences using Salesforce's latest AI ...

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Agentforce information

What is an Agentforce?

Agentforce typically refers to a team or network of agents working together within an organization, often in industries like insurance or real estate. These agents collaborate to provide services, support clients, and achieve business goals. The term can also refer to specific platforms or agencies that coordinate independent agents for greater efficiency and reach. The structure and function of an Agentforce may vary depending on the company and industry.

What are the key skills and qualifications needed to thrive as an Agentforce?

To excel as an insurance agent, you need strong sales acumen, product knowledge, and typically a relevant state insurance license. Familiarity with CRM software, quoting platforms, and digital communication tools is important for managing clients and sales pipelines. Outstanding interpersonal skills, persistence, and active listening help build trust and long-term relationships with clients. These skills are crucial for meeting sales targets, ensuring regulatory compliance, and delivering tailored solutions in a competitive insurance market.

What are some common challenges faced by Agentforce professionals when managing multiple client accounts simultaneously?

Agentforce professionals often manage several client accounts at once, which can present challenges such as balancing competing priorities, meeting diverse client expectations, and staying organized amid shifting demands. Effective time management and clear communication are essential to ensure that each client receives timely updates and quality service. Utilizing CRM tools and regularly collaborating with team members can help streamline workflows and prevent important tasks from falling through the cracks.

What is the difference between Agentforce vs Insurance Agent?

AspectAgentforceInsurance Agent
Required CredentialsTypically requires licensing and certification specific to agency software and insurance productsRequires state licensing, exams, and certifications for selling insurance
Work EnvironmentOffice-based, agency settings, or remote workOffice, client meetings, or remote
Industry UsageUsed within insurance agencies for managing client data and policiesUsed by individuals selling insurance policies
Common Search/ComparisonOften compared for software and agency management toolsCompared for sales roles and licensing requirements

Agentforce is a software platform used within insurance agencies to manage policies and client data, whereas an Insurance Agent is a licensed professional who sells insurance policies. While both are integral to the insurance industry, Agentforce focuses on agency management, and Insurance Agents focus on client sales and service.

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Cities with the most Agentforce job openings:

What states have the most Agentforce jobs?

States with the most job openings for Agentforce jobs include:

What job categories do people searching Agentforce jobs look for?

The top searched job categories for Agentforce jobs are:

Agentforce jobs near you
Infographic showing various Agentforce job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 61% In-person, 8% Hybrid, and 31% Remote job distribution.

Salesforce Agentforce Functional Analyst

Durham, NC • On-site

The Select Group
501 - 1,000 employees
Learn more about The Select Groupexternal

Full-time

Re-posted 3 days ago

Job description

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ
The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prompts, reasoning engines, knowledge sources, datasets, integrations, and business rules affect accuracy, performance, scalability, adoption, and cost.
What You'll Bring:
  • 7+ years of experience in Business Analysis, Product Ownership, Solution Analysis, Business Architecture, or a related enterprise delivery role.
  • Hands-on Salesforce Service Cloud experience.
    • Understanding of Salesforce routing and assignment rules, service-level agreements, and entitlements.
  • Hands-on Salesforce Agentforce experience or comparable agentic AI implementation experience.
    • Experience with Salesforce knowledge articles, knowledge management, enterprise data grounding, and AI response validation.
  • Generative AI / large language model experience, including prompt engineering.
    • Ability to test AI-generated responses and improve response accuracy and escalation behavior.
  • Strong business analysis, requirements gathering, documentation, and stakeholder facilitation skills.
    • Experience translating business needs into technical requirements, workflows, acceptance criteria, and scalable solution designs.
    • Strong communication skills and the ability to work effectively with business leaders, developers, architects, and engineering teams.

What You'll Do:
  • Meet with customer-service leaders and business stakeholders to understand pain points, contact drivers, metrics, KPIs, and desired outcomes.
  • Gather and document functional requirements for Salesforce Service Cloud and Agentforce use cases.
  • Translate requirements into clear technical stories, workflows, acceptance criteria, prompts, actions, and solution recommendations for engineering teams.
  • Participate in architecture, solution-design, and prioritization discussions with Salesforce developers, architects, and quality engineers.
  • Help define Agentforce agents, sub-agents, tasks, actions, routing logic, escalation paths, and human handoffs.
  • Identify and validate the knowledge articles, databases, customer data, product information, order information, and business rules used to ground AI responses.
  • Create, test, and refine prompts to improve accuracy, consistency, efficiency, and customer experience.
  • Conduct or support user acceptance testing and validate AI-generated responses against standards and guardrails.
  • Investigate hallucinations, inaccurate answers, poor escalations, or performance issues and collaborate on corrective changes.
  • Evaluate scalability, token consumption, response efficiency, and operating-cost considerations for high-volume use cases.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-RA1
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