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Agency Service Representative Jobs (NOW HIRING)

Orion180

Agency Service Representative

Melbourne, FL · On-site

Join Our Team as an Agency Service Representative! Are you ready to make a difference in the insurance industry? We're looking for an Agency Service Representative to play a crucial role in ...

Orion180

Agency Service Representative

Irving, TX

Agency Service Representative At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative ...

Aune Agency

Customer Service Rep

Perham, MN

$45K - $65K/yr

Paid Time Off Job Summary The Customer Service Representative provides excellent customer ... Serves as a liaison on behalf of the customer between the agency and various business partners

Aune Agency

Customer Service Rep

Perham, MN

$16 - $21.75/hr

... Representative provides excellent customer experience for potential and existing customers ... agency owner with attaining agency service goals. Responsibilities Provides personalized ...

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How much do agency service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for agency service representative in the United States is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.71 per hour, depending on experience, location, and employer.

What are Agency Service Representatives?

Agency Service Representatives are professionals who act as the main point of contact between an agency—such as an insurance or staffing agency—and its clients or partners. They handle inquiries, process service requests, resolve client issues, and ensure that clients receive timely and accurate information. Their goal is to maintain strong client relationships and facilitate smooth communication between all parties involved. These representatives must have excellent customer service, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an Agency Service Representative, and why are they important?

To succeed as an Agency Service Representative, you need strong customer service skills, knowledge of insurance products or services, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are commonly required, and some roles may prefer insurance-related certifications. Outstanding communication, problem-solving abilities, and attention to detail help you build trust with clients and resolve inquiries efficiently. These skills ensure smooth client interactions, accurate policy management, and strong support for agency operations.

What are some common challenges faced by Agency Service Representatives when managing client expectations?

Agency Service Representatives often encounter challenges balancing client expectations with the agency's capabilities and timelines. They must communicate clearly about deliverables, handle urgent requests, and resolve misunderstandings diplomatically. Success in this role requires strong organizational skills, proactive follow-up, and the ability to prioritize tasks, especially when working with multiple clients or tight deadlines. Building trust through transparent communication and staying adaptable are key to overcoming these challenges.
What are popular job titles related to Agency Service Representative jobs? For Agency Service Representative jobs, the most frequently searched job titles are:
Agency Service Representative jobs near you
Infographic showing various Agency Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,648 per year, or $18.1 per hour.
Agency Service Representative

Agency Service Representative

Allstate Insurance: Mitchell Wettstein Agency

Centennial, CO • On-site

$55K - $85K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Job description

We are seeking an Agency Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

The Mitchell Wettstein Allstate agency is growing and expanding rapidly here in Colorado. We are a family owned local agency that offers Property, Casualty, Life and Retirement products to our customers. We consistently rank as one of the top agencies in Colorado every year. We offer coaching and training to help meet your personal and professional goals. We look forward to meeting you and finding out if our agency is the right fit in your career search.