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Rob Novak Agency Inc

Customer Service Rep

Hayward, WI · On-site

$30K - $50K/yr

Welcome to Rob Novak Agency Inc, where we're dedicated to serving the Hayward, Wisconsin community ... Customer Service Representative. This isn't just about answering calls; it's about building ...

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How much do agency service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for agency service representative in the United States is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.71 per hour, depending on experience, location, and employer.

What are Agency Service Representatives?

Agency Service Representatives are professionals who act as the main point of contact between an agency—such as an insurance or staffing agency—and its clients or partners. They handle inquiries, process service requests, resolve client issues, and ensure that clients receive timely and accurate information. Their goal is to maintain strong client relationships and facilitate smooth communication between all parties involved. These representatives must have excellent customer service, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an Agency Service Representative, and why are they important?

To succeed as an Agency Service Representative, you need strong customer service skills, knowledge of insurance products or services, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are commonly required, and some roles may prefer insurance-related certifications. Outstanding communication, problem-solving abilities, and attention to detail help you build trust with clients and resolve inquiries efficiently. These skills ensure smooth client interactions, accurate policy management, and strong support for agency operations.

What are some common challenges faced by Agency Service Representatives when managing client expectations?

Agency Service Representatives often encounter challenges balancing client expectations with the agency's capabilities and timelines. They must communicate clearly about deliverables, handle urgent requests, and resolve misunderstandings diplomatically. Success in this role requires strong organizational skills, proactive follow-up, and the ability to prioritize tasks, especially when working with multiple clients or tight deadlines. Building trust through transparent communication and staying adaptable are key to overcoming these challenges.
What are popular job titles related to Agency Service Representative jobs? For Agency Service Representative jobs, the most frequently searched job titles are:
Agency Service Representative jobs near you
Infographic showing various Agency Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,648 per year, or $18.1 per hour.

Customer Service Rep

Rob Novak Agency Inc

Hayward, WI • On-site

$30K - $50K/yr

Full-time

Retirement, PTO

Posted 11 days ago

Be an early applicant

Job description

Welcome to Rob Novak Agency Inc, where we're dedicated to serving the Hayward, Wisconsin community with integrity and a smile. We believe that exceptional customer service is the cornerstone of our success, and we're looking for someone who shares that passion to join our team as a Customer Service Representative. This isn't just about answering calls; it's about building relationships and being a friendly, reliable point of contact for our valued clients. You'll be the first point of contact for many, and your ability to listen, understand, and provide clear assistance will make a real difference. We offer a supportive work environment right here in Hayward, where your contributions are noticed and appreciated. If you're looking for a role where you can genuinely help people and be part of a close-knit team, we encourage you to apply.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Appreciation Lunches

Team Building Events

Work-Life Balance

Advancement Opportunities

Long-term Career Growth

Annual Performance Reviews

Weekly Team Meetings

Collaborative Environment

Paid Holidays


Responsibilities

Respond to customer inquiries via phone, email, and in-person with a positive and helpful attitude.

Provide clear and accurate information about insurance policies and agency services.

Assist clients with policy changes, billing questions, and general account management.

Help gather necessary information from clients for new policy applications or claims.

Maintain organized and accurate customer records.

Collaborate with the sales team to ensure a smooth customer experience.


Requirements

High school diploma or equivalent required.

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail.

Proficiency with standard office software, including email and word processing.

A genuine desire to help others and solve problems.

Ability to work independently and as part of a team.