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Agency Service Representative Jobs (NOW HIRING)

Ecolab

Resident Service Representative

Hammond, IN

Provide routine and special application service support to customers * Execute required chemistry tests * Log and report data * Maintain product inventories * Provide technical support to customers

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How much do agency service representative jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for agency service representative in the United States is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.71 per hour, depending on experience, location, and employer.

What are Agency Service Representatives?

Agency Service Representatives are professionals who act as the main point of contact between an agency—such as an insurance or staffing agency—and its clients or partners. They handle inquiries, process service requests, resolve client issues, and ensure that clients receive timely and accurate information. Their goal is to maintain strong client relationships and facilitate smooth communication between all parties involved. These representatives must have excellent customer service, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an Agency Service Representative, and why are they important?

To succeed as an Agency Service Representative, you need strong customer service skills, knowledge of insurance products or services, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are commonly required, and some roles may prefer insurance-related certifications. Outstanding communication, problem-solving abilities, and attention to detail help you build trust with clients and resolve inquiries efficiently. These skills ensure smooth client interactions, accurate policy management, and strong support for agency operations.

What are some common challenges faced by Agency Service Representatives when managing client expectations?

Agency Service Representatives often encounter challenges balancing client expectations with the agency's capabilities and timelines. They must communicate clearly about deliverables, handle urgent requests, and resolve misunderstandings diplomatically. Success in this role requires strong organizational skills, proactive follow-up, and the ability to prioritize tasks, especially when working with multiple clients or tight deadlines. Building trust through transparent communication and staying adaptable are key to overcoming these challenges.
What are popular job titles related to Agency Service Representative jobs? For Agency Service Representative jobs, the most frequently searched job titles are:
Agency Service Representative jobs near you
Infographic showing various Agency Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 11% Part Time, and 16% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,648 per year, or $18.1 per hour.
Insurance Agency Customer Service Representative

Insurance Agency Customer Service Representative

DeNooyer Chevrolet

Colonie, NY • On-site

$18 - $22/hr

Other

Re-posted 24 days ago

Job description

Insurance Agency Customer Service Representative

DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency.

The insurance agency hours are Mon-Thur 9:00am -7:00pm; Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm.

This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary.
  • Maintain accurate and up-to-date customer records and documentation.
  • Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers.
  • Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing.
Requirements
  • High school diploma or equivalent; additional education or certifications in insurance is a plus.
  • Previous customer service experience, preferably within the insurance or automotive industry.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Proficiency with computer systems and customer management software.
  • Detail-oriented with excellent problem-solving abilities.
Benefits
  • Competitive hourly wage of $18.00 - $22.00, paid weekly.
  • Opportunities for professional growth and development.
  • Supportive and friendly work environment.
About the Company

DeNooyer Chevrolet is a trusted name in the automotive industry, dedicated to delivering exceptional service and quality vehicles to our customers. With a strong commitment to integrity and customer satisfaction, we foster a collaborative and dynamic workplace where employees can thrive and grow. Join us in our mission to provide outstanding automotive and insurance services to the Colonie, NY community.

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