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Agency Service Representative Jobs (NOW HIRING)

GEICO

Agency CSR

Morristown, NJ

$30K - $45K/yr

Building relationships from a cold start Job Requirements Below are a few requirements of an Customer Service Representative at the agency. * Maintain an upbeat, positive and enthusiastic attitude ...

GEICO

Agency CSR

Morristown, NJ · On-site

$30K - $45K/yr

Building relationships from a cold start Job Requirements Below are a few requirements of an Customer Service Representative at the agency. * Maintain an upbeat, positive and enthusiastic attitude ...

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How much do agency service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for agency service representative in the United States is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.71 per hour, depending on experience, location, and employer.

What are Agency Service Representatives?

Agency Service Representatives are professionals who act as the main point of contact between an agency—such as an insurance or staffing agency—and its clients or partners. They handle inquiries, process service requests, resolve client issues, and ensure that clients receive timely and accurate information. Their goal is to maintain strong client relationships and facilitate smooth communication between all parties involved. These representatives must have excellent customer service, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an Agency Service Representative, and why are they important?

To succeed as an Agency Service Representative, you need strong customer service skills, knowledge of insurance products or services, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and proficiency in Microsoft Office Suite are commonly required, and some roles may prefer insurance-related certifications. Outstanding communication, problem-solving abilities, and attention to detail help you build trust with clients and resolve inquiries efficiently. These skills ensure smooth client interactions, accurate policy management, and strong support for agency operations.

What are some common challenges faced by Agency Service Representatives when managing client expectations?

Agency Service Representatives often encounter challenges balancing client expectations with the agency's capabilities and timelines. They must communicate clearly about deliverables, handle urgent requests, and resolve misunderstandings diplomatically. Success in this role requires strong organizational skills, proactive follow-up, and the ability to prioritize tasks, especially when working with multiple clients or tight deadlines. Building trust through transparent communication and staying adaptable are key to overcoming these challenges.
What are popular job titles related to Agency Service Representative jobs? For Agency Service Representative jobs, the most frequently searched job titles are:
Agency Service Representative jobs near you
Infographic showing various Agency Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,648 per year, or $18.1 per hour.
Agency CSR

Agency CSR

GEICO

Morristown, NJ

$30K - $45K/yr

Full-time

Posted 15 days ago

GEICO rating

8.1

Company rating: 8.1 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

133rd of 261 rated insurance

Job description

Job Description
Join the Team for an exciting career as a Full-time Customer Service Representative for GEICO Local Office in MORRIS PLAINS, NJ.
The insurance industry is an exciting world to be a part of. If you are looking for a positive change and want to grow in your career please apply today.
Job Responsibilities
To be a successful insurance sales professional you must be great at:
  • Calling, presenting and referring GEICO Insurance products and services to current customers.
  • Professional phone etiquette
  • Career minded vision
  • Follow through and exceed current and prospective client expectations
  • Multi-tasking skills
  • Setting goals with an action plan
  • Building relationships from a cold start
Job Requirements
Below are a few requirements of an Customer Service Representative at the agency.
  • Maintain an upbeat, positive and enthusiastic attitude daily
  • Willingness to learn and be coach-able
  • A great self-starter
  • Intermediate computer skills
  • Proficient in Microsoft Word, Excel, and various Windows applications
  • Obtain Insurance Licenses for Property & Casualty or Personal Lines for future Growth
  • Service existing customer for All products
Our Successful CSR are great at:
  • Identifying and creating qualified referrals generated from a variety of sources which include walk-ins, phone, and lead databases.
  • Assisting with agency growth which include but not limited to events, mailers, and customer support.
  • Interdependent and Adaptable
  • Great communication skills and problem solving skills
  • Resolving customers complaints and Time Management
Salary Information
Future Opportunity's include Licensed Sales Professional, Management, Supervisor, Team Leads, and Marketing positions.
Job Types: Full-time, Part-time
Pay: $30,000- $45,000 per year
COVID-19 considerations:


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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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