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Agency Manager Jobs in Raleigh, NC (NOW HIRING)

SIA Group

Account Manager

Clayton, NC

Insurance Account Manager At SIA Group , we're more than an insurance agency; we're a team that helps people feel confident in their coverage and supported every step of the way. With offices across ...

The Ned Clark Agency

Insurance Sales

Cary, NC · On-site

$60K - $85K/yr

Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems. * Allstate experience is a PLUS!!!!! Company Culture

Goosehead

Account Executive - The Silver Agency

Raleigh, NC · On-site

$53K - $90K/yr

Account Executives are equipped with extensive training in Salesforce, sales process management ... Our compensation package slightly varies by agency but offers uncapped new business commissions and ...

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All JobsAgency JobsAgency Manager JobsAgency Manager Jobs in Raleigh, NC

Agency Manager information

See Raleigh, NC salary details

$36K

$62.6K

$81.2K

How much do agency manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for agency manager in Raleigh, NC is $62,577.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $71,400.00 per year, depending on experience, location, and employer.

What is an agency manager?

An agency manager oversees operations at individual branches of an insurance company or another type of agency. Their duties are to assess the effectiveness of employees and implement key performance goals, such as increased sales, better customer service, or the introduction of new products. Educational qualifications for this job vary, depending on the size of the company and how many branches are in your territory. An agency manager should have career experience in the industry as well as leadership skills, good verbal and written communication, and familiarity with their company and its offerings.

What are the key skills and qualifications needed to thrive as an agency manager?

To thrive as an Agency Manager, you need strong leadership, organizational, and business development skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and digital marketing platforms is typically required, along with relevant management certifications. Exceptional interpersonal skills, strategic thinking, and adaptability help Agency Managers lead teams and build client relationships. These competencies are crucial for driving agency growth, ensuring client satisfaction, and maintaining operational excellence.

How do agency managers typically balance client expectations with internal team capabilities?

Agency Managers often act as a bridge between clients and internal teams, ensuring that client goals are met while maintaining realistic timelines and workloads for staff. This involves clear communication, regular status meetings, and proactive problem-solving if challenges arise. Successful Agency Managers set expectations upfront and negotiate deliverables that align with both client needs and the agency's capacity, fostering positive relationships and sustainable project outcomes.

What is the difference between Agency Manager vs Insurance Agent?

AspectAgency Manager

Required CredentialsTypically managerial experience, industry knowledge, sometimes certifications
Work EnvironmentOversees agency operations, manages staff, strategic planning
Employer & Industry UsageInsurance agencies, financial services
Common Search & ComparisonFocuses on leadership, management, and agency oversight

The main difference between an Agency Manager and an Insurance Agent is that the Agency Manager oversees the entire agency's operations, staff, and strategy, while the Insurance Agent primarily sells insurance policies to clients. Agency Managers often have managerial experience and industry certifications, whereas Insurance Agents focus on sales and client service. Both roles are essential in the insurance industry, but they serve different functions within the agency structure.

What does an agency manager do?

An agency manager oversees the daily operations of an agency, manages staff, develops client relationships, and ensures that services meet organizational goals. They often handle staffing, budgeting, and compliance, requiring strong leadership and communication skills. The role may also involve strategic planning and performance monitoring.
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Agency Manager jobs near you

Personal Lines Customer Service Representative needed for Independent Insurance Agency in Cary NC

Independent Insurance Agents of North Carolina

Cary, NC • On-site

$38K - $51K/yr

Full-time

Medical, PTO

Re-posted 13 days ago

Job description


The Personal Lines CSR at Ed Moore & Associates, Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications
  • Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience. We may be willing to train the right candidate.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems preferred.

Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry
  • Paid Vacation and Sick Leave
  • Group Health Insurance

YOUR FUTURE as an Independent Insurance Agent Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!
IIANC's members are Trusted Choice® independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!
With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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