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POSITION SUMMARY:   
The Volunteer Coordinator supports the recruitment and retention of volunteers who contribute to the ADRC's programs and services. This position works collaboratively with the ADRC Aging Team and Senior Center Nutrition Program Managers to ensure that volunteer applications, background checks, onboarding, and training requirements are met. While direct recruitment may be limited, the Volunteer Coordinator will assist with creating promotional materials such as flyers, coordinating mailings, and conducting outreach to local organizations throughout St. Croix County. 
The role includes administrative responsibilities, including data entry and the tracking of all volunteer documentation and hours in accordance with Aging program requirements. The Volunteer Coordinator will manage volunteer records using the ADRC's software management system, enter In-Kind contributions, and complete documentation checklists. Additionally, this role assists Program Coordinators with volunteer orientation to help ensure a consistent and informed onboarding experience. Additional duties include responding to volunteer inquiries, sending thank-you acknowledgments, and supporting event preparation and logistics, particularly for the annual volunteer banquet. 
ESSENTIAL FUNCTIONS: 
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned. 

• Supports the recruitment, onboarding, training, scheduling, and retention of volunteers across all ADRC programs and service areas.
• Maintains a comprehensive understanding of ADRC programs and services to effectively align volunteer support with organizational needs.
• Ensures volunteer applications, background checks, and onboarding processes are completed accurately and in compliance with state, federal, and county requirements; maintains thorough documentation.
• Oversees and coordinates volunteer scheduling for all ADRC services, ensuring appropriate coverage across programs.
• Manages daily volunteer staffing and coordination of all home-delivered meal routes throughout St. Croix County; serves as a backup for deliveries when needed.
• Tracks and logs volunteer service hours and In-Kind contributions in accordance with program rules and funding requirements; utilizes online data management system for accurate data management and reporting.
• Designs and distributes volunteer outreach materials, including flyers and mailings; conducts targeted outreach to community partners such as Chambers of Commerce, churches, and civic organizations.
• Responds to volunteer inquiries and facilitates effective placement and communication with prospective and current volunteers.
• Sends periodic thank-you notes and contributes to volunteer appreciation efforts to support engagement and retention.
• Assists in planning and coordinating the annual volunteer recognition banquet and related events as available.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES   
This section details the essential competencies required to perform the job effectively, including a mix of technical knowledge, practical skills, and personal attributes. 

• Understanding of the structure, functions, and procedures of local, state, and federal government agencies, particularly within Wisconsin, as well as familiarity with state and federal laws, regulations, and policies relevant the job, including Wisconsin Statutes and administrative codes.
• Knowledge of effective customer service practices and the ability to apply them in a public sector environment.
• Awareness of local community resources, public services, and social programs available to residents.
• Technical proficiency in the use of relevant software applications, databases, or other technology tools used in the position (e.g., Microsoft Office, Outlook, SharePoint, etc.).
• General knowledge of standard office procedures, practices, and equipment.
• Strong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Ability to perform tasks with a high degree of accuracy and attention to detail, particularly in the review and processing of documentation.
• Ability to work effectively as part of a team, collaborating with colleagues across departments to achieve common goals.
• Ability to apply ethical judgment and maintain confidentiality regarding business-related files, reports, and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
• Ability to work the allocated hours of the position.

LANGUAGE SKILLS  
This section outlines the communication abilities necessary for effective performance.  These skills reflect the need to interact with the public, colleagues, and other stakeholders in a clear, professional, and effective manner. 

• Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors.
• Ability to read, interpret, and apply information from complex documents such as laws, regulations, policies, procedures, and reports.
• Ability to prepare clear, concise, and accurate written communications, including reports, correspondence, and documentation, tailored to the audience's needs.
• Ability to engage with the public, handle inquiries, resolve conflicts, and build positive relationships with a diverse population.
• Ability to hear and understand speech at normal levels for tasks such as communicating with the public, colleagues, or over the phone.
• Vocal communication is necessary for effectively expressing or exchanging ideas through spoken word.

REASONING ABILITY 
This section outlines the cognitive skills required to perform the job effectively.  This includes the ability to apply logic, make decisions, solve problems, and understand complex information.  

• Ability to identify and define problems, collect data, establish facts, and draw valid conclusions.
• Ability to comprehend and effectively execute both verbal and written instructions.
• Proficient in developing, interpreting, and implementing policies, procedures, correspondence, and applicable Federal, State, and local regulations.
• Strong problem-solving skills, with the ability to assess issues and respond appropriately to a range of situations.
• Demonstrated capacity to remain composed, exercise sound judgment, and adapt effectively in high-pressure or stressful environments.
• Skilled in preparing and maintaining clear, accurate, and concise records and reports.
• Analytical thinking skills with the ability to evaluate information and make well-informed decisions.
• Strong judgment and decision-making abilities, with a proactive approach to problem-solving.

PHYSICAL AND WORK ENVIRONMENT: 
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.  Employees needing reasonable accommodation should discuss the request with the employee's supervisor.   
PHYSICAL REQUIREMENTS 

• Work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires standing, using hands to handle, feel, and perform fine motor skills and repetitive motions, and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms overhead or below the waist.
• Sufficient vision to perform tasks such as reading documents, operating vehicles, or working with detailed data.

WORK ENVIRONMENT 

• Duties are primarily performed in an office environment, with occasional assignments in community-based settings at various locations.
• The position generally follows a Monday-Thursday mid-day schedule, with flexibility to adjust hours based on program needs or special commitments.

MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS 

• High school diploma/equivalent.
• One year experience working with the elderly or disabled, preferred.
• Must successfully pass criminal and caregiver background check.