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Crisis Volunteer information

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$19

$33

How much do crisis volunteer jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for crisis volunteer in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Crisis Volunteer vs Crisis Counselor?

AspectCrisis VolunteerCrisis Counselor
Required CredentialsNone or basic trainingRelevant certifications (e.g., LPC, LCSW)
Work EnvironmentHotlines, shelters, community centersCounseling sessions, mental health clinics
Employer & IndustryNonprofits, helplines, community organizationsHealthcare, mental health facilities
Common Search IntentVolunteer opportunities, how to help in crisesProfessional counseling roles, mental health support

While both Crisis Volunteers and Crisis Counselors work in crisis intervention, Crisis Volunteers typically provide immediate support through hotlines or community programs without requiring advanced credentials. Crisis Counselors, on the other hand, are trained mental health professionals offering ongoing counseling services. The roles differ mainly in training, responsibilities, and work settings, but both aim to assist individuals during emergencies.

What are crisis volunteers?

Crisis volunteers are trained individuals who provide immediate support and assistance to people experiencing emotional distress or crisis situations. They typically offer help via hotlines, text lines, or in-person support, listening to individuals and connecting them with appropriate resources. Crisis volunteers play a crucial role in de-escalating situations, offering comfort, and ensuring the safety of those in need. Their work can involve supporting people dealing with mental health issues, trauma, abuse, or other urgent challenges.

What are some common challenges Crisis Volunteers face during their shifts, and how can they prepare for them?

Crisis Volunteers often encounter emotionally intense situations where callers or texters are in distress, which can be both rewarding and challenging. Managing personal emotions, maintaining professional boundaries, and avoiding burnout are common hurdles. To prepare, volunteers are usually provided with comprehensive training in crisis intervention, active listening, and self-care practices. Support is available through team debriefings and supervisor guidance, and most organizations encourage volunteers to communicate openly about any difficulties they experience.

What are the key skills and qualifications needed to thrive as a Crisis Volunteer, and why are they important?

To thrive as a Crisis Volunteer, you need strong active listening, crisis intervention, and emotional support skills, often developed through specialized training or certification programs. Familiarity with crisis communication platforms, documentation systems, and mental health resources is typically required. Compassion, resilience, and the ability to remain calm under pressure are crucial soft skills for effectively supporting people in distress. These competencies are vital to provide safe, empathetic, and effective assistance to individuals experiencing crises.
More about Crisis Volunteer jobs
What cities are hiring for Crisis Volunteer jobs? Cities with the most Crisis Volunteer job openings:
What are the most commonly searched types of Crisis jobs? The most popular types of Crisis jobs are:
What states have the most Crisis Volunteer jobs? States with the most job openings for Crisis Volunteer jobs include:
What job categories do people searching Crisis Volunteer jobs look for? The top searched job categories for Crisis Volunteer jobs are:
Crisis Volunteer jobs near you
Infographic showing various Crisis Volunteer job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

VOLUNTEER Crisis Hotline Counselor

Crisis Services

Buffalo, NY • On-site

Temporary

Posted 16 days ago

Job description

Crisis Services is looking to grow our team. We are seeking compassionate and dedicated individuals to serve as Volunteers with our Crisis Counseling Program to support our mission of providing immediate, life-saving support to individuals in crisis. This is an unpaid volunteer opportunity.
Who We Are
Crisis Services is Erie County's 24-hour crisis center and suicide prevention organization. We are also the county's designated rape crisis center and a New York State-approved provider of domestic violence, elder abuse, and family violence services. In addition to direct services, we promote safety, health, and hope through education and outreach.
About This Opportunity
As a Crisis Hotline Counselor Volunteer, you will provide phone and chat-based emotional support, crisis intervention, and resource referrals to individuals experiencing distress. Volunteers serve as a critical first point of contact, offering compassionate listening, risk assessment, and connection to appropriate services.
You will receive comprehensive training and ongoing supervision to prepare you for this important role.
Key Responsibilities
  • Provide supportive, nonjudgmental listening to individuals contacting the crisis hotline or chat services
  • Assess risk, including suicide and safety concerns, using established guidelines and training
  • Offer crisis intervention, emotional support, and de-escalation techniques
  • Provide accurate information and referrals to community resources and services
  • Document calls/chats and relevant information according to agency procedures
  • Maintain strict confidentiality and adhere to privacy guidelines
  • Participate in training, supervision, and ongoing skill development
  • Work collaboratively with staff and fellow volunteers to ensure high-quality support

Volunteer Schedule
Volunteer hours vary based on program needs, with opportunities available across daytime, evening, overnight, and weekend shifts.
  • Initial training period requires a consistent weekly commitment
  • Ongoing scheduling is flexible after training, based on availability
  • Once training is completed, a minimum commitment of 12 hours per month for at least one (1) year is required

Start Date
Rolling start date based on training sessions.
What You Will Bring to This Opportunity
  • Minimum of a high school diploma or GED (college coursework in Human Services, Social work, Counseling, Psychology,

or helping professions preferred)
  • Strong communication and active listening skills
  • Ability to remain calm, empathetic, and focused in high-stress situations
  • Interest in mental health, crisis intervention, or helping professions
  • Reliability, professionalism, and commitment to confidentiality
  • Ability to work both independently and as part of a team
  • Comfort working with diverse populations and sensitive topics
  • Basic computer skills (data entry, chat platforms, etc.)
  • Prior experience working in a human services field is required

Physical Requirements
  • Ability to sit for extended periods while engaging on phone or computer
  • Ability to communicate clearly and effectively

Benefits of Volunteering
  • Make a meaningful impact by supporting individuals in crisis
  • Gain hands-on experience in crisis intervention and mental health support
  • Develop communication, assessment, and problem-solving skills
  • Receive comprehensive training and ongoing supervision
  • Opportunity for professional growth in human services fields
  • Documentation of volunteer hours (if applicable)

Ready for a Rewarding Volunteer Opportunity?
Our team is committed to providing compassionate, high-quality care to our community. We seek individuals who are empathetic, motivated, and committed to making a difference. Join us in offering hope and support when it matters most.
EEO Statement
Crisis Services is an Equal Opportunity Employer and welcomes all applicants regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other protected characteristic.
Disclaimer
This description reflects the general nature of volunteer responsibilities and is not intended to be a comprehensive list of all duties or requirements.

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