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DescriptionSummary

Provides executive leadership, strategic direction, and oversight for ElderSource's Community Services Department, including the Aging and Disability Resource Center (ADRC), SHINE, Medicare-related programs, and other community-based initiatives. Responsible for advancing organizational goals through strategic planning, community engagement, partnership development, program expansion, resource stewardship, and regulatory compliance. Serves as a member of the Executive Leadership Team and works collaboratively across departments to identify emerging community needs and develop innovative service solutions.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

I. Essential Duties and Responsibilities include the following. Other duties may be assigned.A. Executive Leadership and Strategy

1. Provides strategic leadership and direction for all Community Services programs and initiatives.
2. Develops long-range departmental goals, objectives, and performance measures aligned with the agency's strategic plan.
3. Identifies emerging community needs, service gaps, trends, and opportunities for program growth and innovation.
4. Participates as a member of the Executive Leadership Team in organizational planning, policy development, and decision-making.
5. Develops departmental priorities and evaluates program effectiveness and outcomes.

B. Department Oversight

1. Provides executive oversight of:

• ADRC Services
• SHINE Program
• Senior Medicare Patrol (SMP)
• Medicare Improvements for Patients and Providers Act (MIPPA)
• Future Community Services initiatives

1. Ensures departmental compliance with federal, state, contractual, and organizational requirements.
2. Reviews program performance, outcome measures, utilization trends, and quality indicators.
3. Ensures adequate staffing structures and resource allocation to meet program objectives.

C. Community Relations and Partnerships

1. Serves as the agency's primary representative for Community Services programs.
2. Develops and maintains strategic relationships with:

• Florida Department of Elder Affairs (DOEA)
• Area Agencies on Aging
• Healthcare systems
• Managed care organizations
• Community organizations
• Governmental agencies
• Advocacy groups
• Other information and referral and consumer navigation services

1. Represents ElderSource at local, regional, and statewide committees, workgroups, conferences, and public events.
2. Engages stakeholders in collaborative efforts to improve services for older adults, caregivers, and individuals with disabilities.

D. Financial and Resource Management

1. Participates in departmental budget development and resource planning.
2. Monitors program expenditures and resource utilization.
3. Works with ADRC Manager and SHINE Program Supervisor and Fiscal staff regarding tracking, reporting and billing activities.
4. Identifies grant opportunities and funding strategies to support program growth.
5. Ensures responsible stewardship of public and private resources.

E. Organizational Collaboration

1. Collaborates with Finance, Programs, Planning and Compliance, Communications, and Operations departments.
2. Provides executive guidance regarding service delivery enhancements and organizational priorities.
3. Coordinates with Planning Manager, COO and ADRC Manager regarding disaster preparedness, response and recovery efforts.
4. Supports organization-wide initiatives and strategic objectives.

II. Working RelationshipsA. Executive Leadership Team:

• Works collaboratively with other members of the Executive Leadership Team to build mutual support and to be able to provide the best and coordinated response to requests for assistance that may come to the agency through a variety of entry points and relationships.

B. Programs Manager:

• Coordinates with Programs Manager to ensure contracted providers are in compliance with contracts related to spending contracts funds and with e-CIRTS reporting requirements.

C. Planning and Compliance Manager/ECO:

• Provides Planning and Compliance Manager with information related to unmet needs and other data as needed or requested.
• Coordinates with the ECO to ensure the Helpline remains operational and can assist with staffing the Disaster Recovery Centers as needed.

D. E-CIRTS Staff:

• Works with e-CIRTS staff to ensure ADRC data is accurately maintained.
• Makes sure staff are fully trained on e-CIRTS utilization.
• Collaborates with e-CIRTS staff on the maintenance of the resource database.

E. Regulatory Bodies and Funders:

• Be responsive to DOEA and proactive in areas requiring additional attention, as needed, to maintain good relationships and in compliance.
• Able to demonstrate to regulatory bodies and funders efforts to be in compliance with various regulations and contractual requirements (e.g. HIPAA, etc.)

F. External Colleagues:

• Maintains relationships with colleagues, offering assistance and support as needed.
• Shares knowledge and experience with colleagues to help all area agencies on aging/aging and disability resource centers statewide.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

III. Supervisory Responsibilities

Manages two subordinate supervisors, the ADRC Manager and the SHINE Program Manager. Position is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

IV. Competency

To perform the job successfully, this position should demonstrate the following competencies:

A. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.B. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.C. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.D. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.E. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.F. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.G. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.V. Education and/or Experience

Bachelor's degree (B.A.) from a four-year college or university in Social Work, Human Services, Public Administration, Health Care Administration, Gerontology, Business Administration, or related field; Master's degree preferred.

A minimum of five years of progressively responsible management experience in aging, disability, healthcare, human services, or information and referral services is preferred. Experience supervising supervisors, managing multiple service delivery functions, and working within Florida's aging network is highly desirable. Equivalent combinations of education and experience may be considered.

VI. Language SkillsA. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.B. Ability to write reports, business correspondence, and procedure manuals.C. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.VII. Mathematical SkillsD. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.E. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.VIII. Reasoning AbilityA. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.B. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.IX. Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

XI. Other Skills and Abilities

• Experience in developing community relat