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About Accenture Song - Customer Technology, Commerce
Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology - Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.
We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.
What's in it for you

• Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Shape Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets
• Own end-to-end delivery-from architecture and roadmap through build, rollout, and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms

What you will do in this role
As an Agentic Senior Manager in Customer Technology - Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.
Commerce & Platform Leadership

• Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations
• Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps
• Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
• Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Embed policy-driven architecture including governance, compliance, auditability, and explainability
• Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
• Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Sponsor internal accelerators, reference architectures, and reusable components
• Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes

• Travel: As required for client support up to 50%
• Location: Primary residency within 90 minutes of an approved Accenture office

Who we are looking for
Qualifications

• 12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:
  
  • Core Expertise
    
    • Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
    • Strong hands-on leadership in agentic AI architectures embedded into production systems
    • Expertise in API-led, microservices-based architectures supporting distributed commerce systems
    • Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
    • Experience with designing of a semantic layer and knowledge graph
    • Experience with prompt engineering
  • Engineering & Delivery
    
    • Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOps
    • Experience defining enterprise governance frameworks for AI-driven systems
    • Strong understanding of observability, performance benchmarking, and AI evaluation frameworks
  • Leadership & Communication
    
    • Demonstrated ability to lead cross-functional engineering teams
    • Strong executive communication skills-able to present architecture and delivery plans to senior stakeholders
    • Track record of shaping practice capabilities, reusable assets, and market differentiation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/23/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Virginia $122,700 to $278,200
Washington $141,100 to $278,200
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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