Administrative Associate Jobs in Quebec (NOW HIRING)

Job Summary:

Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

Key Responsibilities:

Anticipates to the needs of senior management and manages his/her schedules. Arranges and coordinates travel arrangements including expense reports and visa/passport requirements. Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases. Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public. Maintains the security and confidentiality of management' records and files. Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets. Reports required information on a regular basis as assigned (e.g. monthly). Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes. Act as formal resource for colleagues with less experience. Completes other activities for senior management upon request and/or as required.

Experience:

Relevant experience in a similar position (car or trucking).

Excellent communication and customer service skills.

Ability to work under pressure and manage multiple files at once.

Bilingualism would be an asset.

Experience with different software Cummins would be an asset (Guidanz, Insite, etc.)

Important and/or in-depth knowledge acquired through specialized training is required.

About the position:

Welcome customers and assess their maintenance or repair needs.

Open work orders and explain recommended interventions.

Coordinate work with technicians and parts department.

Follow up with customers and ensure their satisfaction.

Participate in achieving the department's performance objectives.

Daytime schedule, 5 days from 9:00 a.m. to 5:30 p.m. Monday to Friday

Cummins is committed to ensuring that employees in Quebec can work in French. Accordingly, candidates must have sufficient knowledge of French/be proficient in French to perform the duties of this position and to communicate effectively in the workplace.

Competencies: 
Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
Customer focus - Building strong customer relationships and delivering customer-centric solutions. 
Ensures accountability - Holding self and others accountable to meet commitments. 
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. 
Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions. 
Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards. 
Education, Licenses, Certifications: 
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 
This position may require licensing for compliance with export controls or sanctions regulations. 
Experience: 
Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.