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Acsp Jobs (NOW HIRING)

AAC

Desktop Tier 2 Technician

Rockville, MD · On-site

$60K/yr

Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are desired. * Must be able to attain agency suitability clearance prior to start date.

Ops Tech Alliance

RSS Tier 2 Technician

Monterey, CA

$82K/yr

Desired Qualifications • Hands-on experience with Jamf Pro or Microsoft Intune for MDM. • Apple Certified Mac Technician (ACMT) or Apple Certified Support Professional (ACSP). • Prior DoD or ...

Ops Tech Alliance (OTA)

$65K - $79K/yr

Desired Qualifications Hands-on experience with Jamf Pro or Microsoft Intune for MDM Apple Certified Mac Technician (ACMT) or Apple Certified Support Professional (ACSP). Prior DoD or Army IT service ...

Ops Tech Alliance

RSS Tier 2 Technician

Mililani, HI

$72K - $87K/yr

Desired Qualifications • Hands-on experience with Jamf Pro or Microsoft Intune for MDM. • Apple Certified Mac Technician (ACMT) or Apple Certified Support Professional (ACSP). • Prior DoD or ...

OSI Digital

Field Desktop Support Tech

Anaheim, CA · On-site

$50K - $75K/yr

Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation. * Experience in enterprise or financial services environments. * Familiarity with endpoint ...

AAC

Deskside Technician (Tier 2)

Washington, DC · On-site

$70K - $80K/yr

Relevant certifications such as Microsoft Endpoint Administrator (highly desired), ACSP, ITILv3 (or higher), are desired. * Must be able to attain agency suitability clearance prior to start date.

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How much do acsp jobs pay per hour?

As of May 29, 2026, the average hourly pay for acsp in the United States is $51.86, according to ZipRecruiter salary data. Most workers in this role earn between $39.66 and $57.93 per hour, depending on experience, location, and employer.

What is an ACSP job?

An ACSP (Apple Certified Support Professional) job typically involves providing technical support and troubleshooting for Apple products, including macOS and related software. Professionals in this role assist users with system configurations, software installations, and problem resolution. They often work in IT support teams, helping businesses or individuals optimize their Apple ecosystem. Certification as an ACSP demonstrates expertise in Apple systems and enhances job opportunities in tech support roles.

What are the key skills and qualifications needed to thrive in the Acsp position, and why are they important?

To thrive as an Apple Certified Support Professional (ACSP), you need deep knowledge of macOS systems, troubleshooting expertise, and typically an Apple ACSP certification. Familiarity with Apple hardware, support ticketing systems, and device management tools like Apple Remote Desktop is crucial. Strong communication, patience, and customer service orientation set top performers apart in this client-focused role. These abilities ensure efficient problem resolution, customer satisfaction, and smooth IT operations in environments heavily reliant on Apple technology.

What kinds of issues does an ACSP typically handle on a daily basis?

As an Apple Certified Support Professional, you'll regularly assist users with software troubleshooting, system configuration, and resolving macOS or Apple hardware-related problems. Your day may involve supporting end-users remotely or onsite, diagnosing network issues, and guiding colleagues or clients through technology adoption and updates. Collaboration with other IT team members is common, especially when managing large device deployments or investigating complex technical issues. The variety of tasks and need for up-to-date Apple knowledge make the role dynamic and rewarding for those interested in technology support.
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Acsp jobs near you
Infographic showing various Acsp job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 66% Full Time, 18% Part Time, 1% Temporary, 13% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $107,860 per year, or $51.9 per hour.
End User Tier 3

End User Tier 3

AAC Inc

Washington, DC

Full-time

Posted 27 days ago

Job description

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.


Required Skills
Required Experience

Qualifications:

·      Requires a high school diploma/GED and a minimum of five years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.

·      Requires advanced Tier 3 experience supporting standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory.

·      Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.

·      Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues.

·      Must have advanced PowerShell and Power BI skills.

·      ITSM ticketing system experience required, BMC Helix experience is preferred.

·      Must be able to lift up to 50 pounds

·      Occasional travel outside of the DMV may be required.

·      Ability to communicate orally and in writing.

·      Must have a positive and patient customer service attitude.

·      Must be able to work independently and within a team in a fast-paced environment.

·      Must be able to attain agency suitability clearance prior to start date.

·      Experience supporting a mid-sized Federal agency enterprise is a plus.

·      Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required.

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