Ach Operations Manager Jobs in Raleigh, NC (NOW HIRING)

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
Position will operate as a member of the IT Application and Development Support team, responsible for developing advanced technology solutions to meet the current and growing demands of the Credit Union. Individual will be responsible for understanding, analyzing, and translating business needs and product requirements into technical solutions with minimal supervision. Individual will engage and partner with stakeholders across the organization throughout the development, execution, and testing phases of assigned initiatives.
Essential Responsibilities:

• (30%) Lead and Mentor
  • Work closely with Business and IT leaders to define, develop, and implement solutions within the Application Development infrastructure as well as associated integration endpoints.
  • Provide guidance for vendors, and other IT areas, or business division during project efforts or BAU support.
  • Provide subject matter expertise of the supported solution and processes with level 2 support as needed.
  • Provide technical guidance and mentorship to junior engineers, fostering their professional growth and development.
• (25%) Development and Problem-Solving
  • Lead the design, development, and implementation of complex projects, ensuring timely and successful delivery.
  • Diagnose and troubleshoot complex technical issues, providing effective solutions.
  • Conduct root cause analysis of problems and implement corrective actions as needed.
  • Drive the Product Development Lifecycle, ideally within Agile methodologies, sprint planning, and project tracking tools (e.g., JIRA, Confluence, Helix).
• (15%) Documentation
  • Conduct technical reviews of designs, code, and documentation to ensure quality and compliance.
  • Develop and maintain clear and concise technical documentation, including design specifications, test plans, and user manuals.
  • Ensure proper documentation and achieving of all work.
• (10 %) Collaboration
  • Collaborate with cross-functional teams to ensure project success.
  • Server as technical liaison to software engineers, systems engineers, database administrators, quality assurance, and other IT and business teams.
  • Provide periodic "on-call" coverage after business hours, weekends and/or holidays as needed for minimal outages/production impacts.
• (10%) Stay abreast of the latest industry trends, technologies, and best practices
• (10%) Implement new features, troubleshoot bugs, and assist in the support of production incidents.

Required Education & Experience (Knowledge, Skills, & Abilities):

• Minimum education: Bachelor's degree in Software Engineering, Computer Science, Information Technology, or Computer and Information Systems. Additional 2 years of relevant experience can be considered in lieu of degree
• Minimum certifications (if applicable): N/A
• Minimum direct years of experience: 5+
• Minimum required Knowledge, Skills, & Abilities:
• Specific Skillset required for Corelation Developer
• Hands-on Corelation KeyStone development experience specifically batch scripting CDR/interface development, or report development depending on your team's focus areas.
• Experience with APIs for third-party integrations, including building and consuming APIs to connect Keystone with external systems and fintech partners.
• 5+ years of relevant IT Engineering leadership experience.
• Proven experience in leading and mentoring software engineering and applications teams.
• Strong SQL skills for data analysis, custom reporting, and working directly with the underlying data structures - particularly useful for audit support, regulatory reporting, and ad hoc member data queries.
• Must adhere to the work schedule and attendance policy established by the manager.
• Must be able to confidently interact with technical, non-technical, and management staff.
• Proven ability to not only build technology solutions but explain your solution architecture and technology choices to enterprise Architects and senior leadership.
• Experience assessing and managing technology and cyber security risks related to application, network, and infrastructure.
• Performs code reviews, code merges, and design reviews with peers.
• Proficient in version control using GitHub or equivalent.
• Perform review and refinement of the product backlog and assist with their prioritization.
• Stay up to date on the latest industry trends and technical advancements.
• Serves as on-call responder for software the team supports.
• Collaborative and team player attitude with excellent communication skills both written and oral.
• Must have strong analytical skills with high attention to detail.
• Strong knowledge of JavaScript, JSON, XML, REST and SOAP APIs.
• Familiarity with credit union operations and core system concepts (shares, loans, ACH, GL, etc.)
• Hands-on Corelation KeyStone development experience specifically batch scripting CDR/interface development, or report development depending on your team's focus areas.
• Experience with APIs for third-party integrations, including building and consuming APIs to connect Keystone with external systems and fintech partners.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Preferred education: Bachelor's degree in Software Engineering, Computer Science, Information Technology, or Computer and Information Systems.
• Preferred certifications: N/A
• Preferred direct years of experience:5+
• Preferred required Knowledge, Skills, & Abilities:
• Proficient and dedicated to writing reliable, testable, maintainable, and performant code.
• Experience working in large, enterprise level programs/projects, preferably with a background in Financial Services.
• Ability to effectively coach and mentor more junior engineers.
• Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
• Ability to not only build technology solutions but explain your solution architecture and technology choices to enterprise Architects and senior leadership.
• Proven ability to define and solve complex business problems, leveraging best in class technical solutions.
• Experience developing for high availability and scalability.
• Practical experience working with relational databases and large data sets.

Job Environment & Physical Requirements:

• Hybrid position with expectations to attend meetings and training in person as required.
• Sitting for prolonged periods of time
• Telephone for prolonged periods of time
• Computer for prolonged periods of time

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.