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Account Manager Jobs in Whitby, ON (NOW HIRING)

PagerDuty

Account Manager - Toronto

Toronto, ON · On-site

As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer ...

MacDonald Search Group

Key Account Manager

Toronto, ON · Remote

CA$90 - CA$105K/hr

Key Account Manager - CPG / Natural Health Greater Toronto Area | Remote / Work From Home MacDonald Search Group is partnering with a leading Canadian natural health and consumer products company to ...

WPP Media

Account Manager, Activation

Toronto, ON · Hybrid

Account Manager, Activation (Search, Social, and Programmatic) - Universal Pictures For a century, Universal Pictures has been known for its diverse slate of films including Jaws, E.T., Jurassic Park ...

DAC Group

Senior Account Manager

Toronto, ON · On-site

Move Your Career Forward with DAC as a Senior Account Manager Who We Are We are DAC-a global full-funnel performance media agency dedicated to delivering transformative results. With expertise ...

Mentimeter

Strategic Account Manager

Toronto, ON · Hybrid

CA$126K - CA$170K/yr

As a Strategic Account Manager, you own the long-term commercial partnership for a focused portfolio of 5 to 10 strategic enterprise accounts. This is a senior, high-impact role. You are accountable ...

Td

Account Manager II

Toronto, ON · On-site

CA$81K - CA$115K/yr

The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial creation of a shadow portfolio of target businesses ...

Td

Account Manager II

Toronto, ON · On-site

CA$81K - CA$115K/yr

The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial creation of a shadow portfolio of target businesses ...

CoreWeave

Account Manager - Engaged

Toronto, ON · On-site

CA$165K - CA$205K/yr

About the Role The Account Manager owns a portfolio of 15-30 active customer accounts spanning CoreWeave infrastructure and Weights & Biases software. This role is responsible for the day-to-day ...

Davies

Account Manager -Remote

Markham, ON · Remote

CA$80K - CA$111K/yr

ClaimsPro LP Account Manager -Remote Compensation range: $80,300.00 - $111,500.00 annually We have an existing opportunity for an Account Manager. You will be working with the National Accounts ...

Sunbelt Rentals

Strategic Account Manager

Toronto, ON · On-site

Summary Strategic Account Manager If you are seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills

Minute

Technical Account Manager

Toronto, ON · Remote

CA$120K - CA$130K/yr

Overview The Account Management team is seeking an experienced account manager focused on display solutions to drive revenue optimization and performance across Minute's portfolio. This role will ...

CoreWeave

Account Manager - Engaged

Toronto, ON · On-site

CA$165K - CA$205K/yr

About the Role The Account Manager owns a portfolio of 15-30 active customer accounts spanning CoreWeave infrastructure and Weights & Biases software. This role is responsible for the day-to-day ...

Minute

Technical Account Manager

Toronto, ON · Remote

CA$120K - CA$130K/yr

Overview The Account Management team is seeking an experienced account manager focused on display solutions to drive revenue optimization and performance across Minute's portfolio. This role will ...

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All JobsAccount JobsAccount Manager JobsAccount Manager Jobs in Whitby, ON

Account Manager information

What does an account manager do?

An Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They coordinate with internal teams to deliver products or services that meet client expectations, handle client inquiries or concerns, and work to identify new business opportunities within existing accounts. Account Managers often oversee contract negotiations, manage account budgets, and strive to ensure client satisfaction to encourage repeat business.

What does an account manager do?

The position of account manager is a common role in both the sales and advertising industries. While the day-to-day expectations may vary by industry, the basic expectations are the same. An account manager is a professional who manages the strategy and business relationship with their customers. After an account has been “won” by the company or agency in question, the account manager is responsible for helping the client reach their goals and ensuring a continued, positive, and profitable relationship. Account managers should understand their client’s long- and short-term needs, and leverage their company’s internal resources (strategy, customer service, creative, etc.) to help meet those goals. They serve as the client’s main point of contact, and will often provide recommendations or “upsells” to enhance their customer’s success.

What are the key skills and qualifications needed to thrive as an account manager, and why are they important?

To thrive as an Account Manager, you need strong relationship-building, negotiation, and project management skills, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and organizational abilities help you stand out in managing client needs and expectations. These skills are crucial for maintaining client satisfaction, driving revenue growth, and fostering long-term business partnerships.

What are some common challenges account managers face when balancing client needs with company objectives?

Account Managers often navigate the delicate balance between meeting client expectations and aligning with their own organization's goals. This can involve managing multiple client accounts with differing priorities, ensuring timely communication, and sometimes having to negotiate or set boundaries to avoid overpromising. Effective Account Managers develop strong organizational skills and clear communication strategies to address these challenges while maintaining positive client relationships. Regular collaboration with internal teams is also crucial to deliver solutions that satisfy both clients and company standards.

What is the difference between Account Manager vs Customer Service Representative?

AspectAccount ManagerCustomer Service Representative
Required CredentialsRelevant experience, sometimes certifications in sales or account managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, sales-driven, often in office or client sitesCall centers, retail, or office settings, direct customer interaction
Employer & Industry UsageUsed in sales, marketing, and B2B industriesCommon across retail, telecom, and service industries
Comparison Search IntentUnderstanding roles in client management and salesCustomer support and service roles

While both roles involve interacting with clients, Account Managers focus on maintaining and growing client accounts, often with sales responsibilities. Customer Service Representatives primarily handle customer inquiries and support. The roles differ in scope, with Account Managers having a strategic, relationship-building focus, whereas Customer Service Reps focus on resolving issues and providing assistance.

What is the average salary for an account manager?

The average salary for an account manager typically ranges from $55,000 to $85,000 per year, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, and strong communication and sales skills are often required.
More about Account Manager jobs

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The most popular types of Account jobs in Whitby, ON are:

What job categories do people searching Account Manager jobs in Whitby, ON look for?

The top searched job categories for Account Manager jobs in Whitby, ON are:

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Cities near Whitby, ON with the most Account Manager job openings:

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Infographic showing various Account Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Account Manager - Toronto

PagerDuty

Toronto, ON • On-site

Full-time

Retirement, PTO

Posted 12 days ago

Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

This role is expected to come into our Toronto office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

KEY RESPONSIBILITIES
  • Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
  • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
  • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
BASIC QUALIFICATIONS
  • 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
  • 4+ years of proven success managing renewals and growth within a SaaS environment.
  • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
  • Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
  • Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
  • Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
  • Experience working with enterprise software customers or in a DevOps environment.
  • Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
  • Proven history of achieving revenue and retention goals through consultative account management.
  • Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is 105,000 - 126,500 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits. 

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.  Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. 

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.               

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package 
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.