Account Manager Relationship Manager Jobs in Rochester, MI

About Brkthru:

Brkthru was founded with a client-centric philosophy in an industry where service is often overlooked. Our mission is to be the preferred partner of local advertisers and agencies, creating and managing successful paid digital media campaigns for local, state, regional and national brands in nearly every B2C and B2B vertical and industry. Our campaigns reach customers on digital devices such as smartphones, tablets, computers and digital TV.

We are guided by our core values and we center them in the hiring process and our workday to build teams that exemplify Positive Attitude, Caring, Contribution, Communication, and Trust.

Why Brkthru?

Brkthru is the leading digital media solutions provider to mid-market agencies and brands with a trading team works in 20+ different digital media platforms. Our client-first philosophy sets us apart, consistently earning us a 90% client satisfaction rating, and equally impressive client retention is proof. We are growing quickly, ranking for the fourth year in-a-row to the Inc. 5000 Fastest Growing Private Companies in America for 2025, 2024, 2023, and 2022. We rank 324 in the Inc. Advertising & Marketing category and outpace some of the biggest agencies in the country.

The Opportunity

As an Account Manager at Brkthru, you’ll own the day-to-day client relationship and campaign delivery across your assigned book of business. This role sits at the center of execution, working to turn client goals into action, keep campaigns moving, and make sure nothing slips, while working with sales to create opportunities that drive revenue.

You’ll lead client communication and partner with Client Success Directors (Brkthru sellers) across multiple books of business to drive campaign execution, alignment with Media and internal teams, and overall account performance. This role is hands-on, spanning execution, reporting, and revenue accuracy. It’s a strong fit for someone who wants real ownership, operates with urgency, and is looking to grow deeper in digital and programmatic media.

Responsibilities:

Client Relationship Ownership & Communication

• Own a book of business, being fully accountable for day-to-day client relationships, ensuring communication is clear, timely, and aligned to business goals
• Lead client cadence (weekly calls, agendas, recaps, next steps) and keep both client and internal teams aligned and moving forward
• Stay ahead of client needs, risks, and performance challenges, solving issues early, before they impact results or trust
• Travel as needed and on-demand based on business necessity to support client relationships, key meetings, and critical moments that benefit from in-person collaboration

Strategy, Performance, & Growth

• Align campaign strategy to client goals, KPIs, and measurement frameworks so performance is evaluated against the right outcomes
• Continuously assess pacing and performance, identifying risks, tradeoffs, and optimization opportunities with clarity and urgency
• Turn performance data into clear, actionable narratives that help clients understand what’s working, what’s not, and what to do next
• Identify and drive growth opportunities that improve client results and expand the partnership

Execution & Delivery

• Partner with Media and cross-functional teams to ensure campaigns launch accurately, execute cleanly, and stay aligned to client expectations
• Own campaign setup and QA across insertion orders, assets, tracking, and dashboards, working to avoid gaps and surprises.
• Validate campaigns post-launch to ensure creative, targeting, and tracking are running as intended
• Proactively leverage internal tools, resources, and AI to work more efficiently and improve execution quality
• Show up as a strong partner internally and externally, operating with accountability, transparency, and a bias toward action

Reporting & Insights

• Deliver reporting (initial, monthly, wrap) that is accurate, on time, and clearly tied to performance and client goals
• Build clear performance narratives that explain results and drive next steps

Revenue Accuracy & Account Operations

• Own revenue accuracy by validating billing inputs, pacing, and budget changes to keep internal tracking clean and reliable
• Maintain clear, up-to-date account visibility across CRM, documentation, and internal reporting so decisions are informed and actionable

Required Experience:

• 3-7 years of experience in client services, account management, or a client-facing role within digital advertising, media, or a related field
• Experience in digital media, including exposure to paid media and/or programmatic campaigns
• Experience managing multiple accounts or campaigns simultaneously in a fast-paced, deadline-driven environment
• Experience working with established brands and collaborating across multiple client stakeholders

Required Skills:

• Own day-to-day client communication with clarity, accountability, and strong follow-through
• Connect campaign execution to client goals, KPIs, and measurement approaches
• Identify risks, surface opportunities, and communicate recommendations clearly and proactively
• Collaborate effectively across Media and internal teams to keep work moving through competing priorities and changing campaign conditions
• Maintain strong attention to detail across pacing, delivery, and campaign execution
• Translate campaign performance into clear, client-ready insights and next steps
• Contribute to strong campaign execution across media and integrated workstreams

Preferred Experience:

• Exposure to programmatic platforms, DSPs, or ad tech environments
• Experience supporting or contributing to account growth through performance insights or strategic recommendations
• Experience working across cross-functional teams including media, analytics, and billing/operations
• Experience with campaign reporting tools, dashboards, or measurement frameworks
• Previous experience in sales is a plus

Other Role Requirements:

• Brkthru operates as a fully remote company with travel requirements varying by role. Our company conducts two all-company offsites per year and in-person onboarding training. We uphold the expectation that all team members maintain a dedicated and reliable workspace, free from distractions, to ensure optimal productivity
• While we are remote-first, we hire on a hub-based model. We are currently prioritizing candidates in the following hiring hubs: Southeast Virginia, Raleigh, Charlotte, Atlanta, Tampa, Orlando, Detroit, Boston, Philadelphia, Austin, and Dallas.
• This role requires client travel on an as-needed basis.

Benefits:

• This is a full-time, exempt position.
• We are a remote and flexible workplace (yay no commuting).
• Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more….
• Company paid Short Term Disability.
• 401k Retirement plan with company match.
• Pizza Fridays/ Hub Hangouts.
• Reimbursement of Home Office Expenses.
• A generous number of Holidays, PTO, and summer Fridays.

The base compensation range for the Account Manager role is $65,000 - $80,000. Senior-level candidates may also be considered for a Senior Account Manager role with title and compensation to be aligned accordingly.

Brkthru Hiring and AI Usage

Brkthru welcomes candidates to use AI tools for proofreading or strengthening their resume, but submitting AI-generated cover letters, resumes, or work samples that do not accurately represent a candidate’s skills will be considered a red flag. The use of AI-powered 'whispering bots' or real-time answer-generation apps during live interviews is strictly prohibited.

Our ATS does not leverage AI resume screening to filter candidates. All applications are reviewed by a human. Brkthru may use artificial intelligence (AI) and automated tools to assist in the hiring process, however, all hiring decisions are made by people.

Brkthru EEO Statement

We’re proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy (including childbirth, lactation, and related conditions), national origin or ancestry, ethnicity, age, family status, marital status, veteran or military status, the presence of a medical condition or physical or mental disability, height, weight, misdemeanor arrest record, genetic information, citizenship, hair (including texture or protective hairstyle), or any other characteristic protected by applicable law, and encourage all applicants to apply.