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Aaa Call Center Jobs (NOW HIRING)

The Auto Club Group

AAA Career Fair

Nashville, TN · On-site

$11 - $11.50/hr

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer ...

The Auto Club Group

AAA Career Fair

Nashville, TN · On-site

$11 - $11.50/hr

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer ...

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How much do aaa call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for aaa call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How hard is it to get hired at AAA?

Getting hired at AAA Call Center typically requires a good customer service background, strong communication skills, and the ability to handle high call volumes. The hiring process often involves multiple interviews and assessments, and candidates with relevant experience or certifications may have an advantage.

Does AAA offer remote positions?

AAA Call Center positions are typically based in physical locations, but some customer service roles may offer remote or hybrid work options depending on the company's policies and the specific job requirements. Candidates should review individual job postings for remote work availability and necessary skills such as communication and computer proficiency.

What are some common challenges faced by agents in a AAA Call Center and how are they supported?

Agents in a AAA Call Center often deal with high call volumes, urgent customer needs, and occasionally distressed callers, which can be both challenging and rewarding. To support agents, call centers typically offer comprehensive training, real-time assistance from supervisors, and access to knowledge bases and support tools. Team collaboration and regular feedback sessions help agents share solutions and best practices. Many centers also provide wellness programs or stress management resources to help maintain a positive and productive work environment.

What are the key skills and qualifications needed to thrive in the Aaa Call Center position, and why are they important?

To thrive in a AAA Call Center role, you need excellent verbal communication, active listening skills, problem-solving abilities, and a high school diploma or GED. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, and some positions benefit from call center or customer service certifications. Outstanding patience, adaptability, and the ability to remain calm under pressure are crucial soft skills in this environment. These competencies ensure efficient and positive customer interactions, effective teamwork, and the ability to handle a fast-paced, dynamic work setting.

What is a Aaa Call Center job?

An AAA Call Center job involves assisting customers with roadside assistance, travel services, membership inquiries, and insurance support. Representatives handle incoming calls, provide solutions, and ensure excellent customer service. Strong communication, problem-solving skills, and the ability to work in a fast-paced environment are essential. Some positions may require knowledge of AAA products and services, as well as multitasking abilities.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may include performance bonuses or incentives.

Does AAA hire with no experience?

AAA Call Center positions often do not require prior experience, as they typically provide training for customer service skills and company procedures. Entry-level roles may be available to candidates with strong communication skills and a willingness to learn, making it possible to start without previous call center experience.
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AAA Call Center jobs near you
Call Center Representative - Roadside Assistance

Call Center Representative - Roadside Assistance

AAA Auto Club Group

Remote

$20.74/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

198th of 277 rated insurance

Job description

Call Center Representative - Roadside Assistance
As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months
  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour
  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)
  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing
  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
  • Advancement Opportunities
What You Will Do:
  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
  • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.
  • Relay critical information to the internal and external teams to expedite the dispatching process.
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
  • Dedicated, quiet workspace without interruptions.
  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
  • Ability to provide excellent customer service and thrive in a high-volume call environment.
  • Excellent communication skills, both verbal and written.
  • Empathy and a strong desire to help those in distress.
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.
  • Proficiency in Microsoft Teams and Outlook.
  • High School diploma, GED or equivalent.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify

What AAA The Auto Club Group employees say

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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