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Flex Aaa Call Center Jobs (NOW HIRING)

AAA Washington

Call Center Representative

Kennewick, WA · On-site

$18.78 - $21.58/hr

CALL CENTER REPRESENTATIVE This is a temporary position with the opportunity to become permanent ... Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and ...

AAA Washington

Call Center Representative

Spokane, WA · On-site

$18.78 - $21.58/hr

CALL CENTER REPRESENTATIVE This is a temporary position with the opportunity to transition into a ... Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and ...

AAA Washington

Call Center Representative

Yakima, WA · On-site

$18.78 - $21.58/hr

CALL CENTER REPRESENTATIVE This is a temporary position with the opportunity to transition into a ... Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and ...

AAA Washington

Call Center Representative

Wenatchee, WA · On-site

$18.78 - $21.58/hr

CALL CENTER REPRESENTATIVE This is a temporary position with the opportunity to transition into a ... Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and ...

The Auto Club Group

AAA Career Fair

Nashville, TN

$11 - $11.50/hr

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer ...

The Auto Club Group

AAA Career Fair

Nashville, TN · On-site

$11 - $11.50/hr

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer ...

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How much do flex aaa call center jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for flex aaa call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Flex AAA call center representative, and why are they important?

To thrive as a Flex AAA Call Center Representative, you need excellent customer service skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone operations is essential. Standout representatives excel in active listening, patience, and clear communication under pressure. These skills are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

What is a Flex AAA call center?

A Flex AAA Call Center is a customer service center that handles calls for AAA, the American Automobile Association, on a flexible or on-demand basis. Employees at these centers assist customers with services like roadside assistance, travel planning, membership inquiries, and insurance support. The 'Flex' designation often means that staff can work varied schedules, including part-time, remote, or shift-based hours, to accommodate fluctuating call volumes. This flexibility can be appealing for individuals seeking non-traditional work arrangements while still providing vital support to AAA members.

How does working in a Flex AAA call center differ from a traditional call center environment?

Working in a Flex Aaa Call Center typically offers greater scheduling flexibility, allowing employees to choose shifts that best fit their personal needs. The environment is often fast-paced, with agents handling a variety of customer inquiries, including emergency roadside assistance and membership support. Team collaboration is vital, as agents frequently coordinate with dispatchers and service providers to deliver timely solutions. While the role can be challenging due to high call volumes and urgent situations, it also provides opportunities to develop strong problem-solving and communication skills, which can support career growth within customer service or supervisory roles.
More about Flex Aaa Call Center jobs
What cities are hiring for Flex Aaa Call Center jobs? Cities with the most Flex Aaa Call Center job openings:
What are the most commonly searched types of Aaa Call Center jobs? The most popular types of Aaa Call Center jobs are:
What states have the most Flex Aaa Call Center jobs? States with the most job openings for Flex Aaa Call Center jobs include:
What job categories do people searching Flex Aaa Call Center jobs look for? The top searched job categories for Flex Aaa Call Center jobs are:
Flex Aaa Call Center jobs near you
Infographic showing various Flex Aaa Call Center job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Representative

AAA Washington

Kennewick, WA • On-site

$18.78 - $21.58/hr

Temporary

Posted 6 days ago

Job description

CALL CENTER REPRESENTATIVE
This is a temporary position with the opportunity to become permanent.
WHAT YOU'LL DO:
This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team. Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and support with a primary focus on Emergency Roadside Service (ERS), membership assistance, account support, and member retention.
This remote position begins as a temporary assignment from September 14 through November 30 and provides an opportunity for conversion to a regular full time position based on business needs, attendance, performance, quality, and overall contribution. This is an excellent opportunity for candidates looking to establish a long-term career with AAA Washington while gaining valuable experience in a fast-paced, member-focused environment.
For the eight-week training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. Attendance during training is required for successful on-boarding into the role. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off and may include weekends and holidays.
WHO WE ARE:
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:
You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
ESSENTIAL DUTIES/RESPONSIBILITIES:
  • Responsible for analyzing customer requests and determining if request is eligible based on customer account.
  • Identify member needs and provide efficient, professional service while providing a resolution.
  • Perform basic troubleshooting for member's online accounts and technical issues.
  • Utilize customer service standards and membership policies while meeting productivity expectations.
  • Perform retention activities and identify opportunities to enhance member value.
  • Escalate complex customer issues to leadership as appropriate.
  • Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
  • Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

SUPERVISORY RESPONSIBILITIES:
None
MINIMUM QUALIFICATIONS:
  • High School diploma or GED
  • 1+ year experience in customer service role
  • Ability to work a flexible schedule, including evenings and weekends
  • Strong attendance and dependability record
  • Ability to work in a remote environment with reliable internet service

PREFERRED QUALIFICATIONS:
  • Previous experience working in a call center
  • Experience supporting customers in a high-volume environment
  • Experience handling emergency or time-sensitive situations
  • Membership service or retention experience

KNOWLEDGE, SKILLS, ABILITIES:
  • Proficiency in Microsoft Office and internet-based applications.
  • Ability to understand Washington road systems and read maps.
  • Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
  • Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
  • Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
  • Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction.
  • Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
  • Ability to notice discrepancies and inconsistencies in available information.
  • Ability to establish and maintain cooperative working relationships.
  • Skilled in establishing rapport and gaining the trust of others.

SALARY:
  • The pay range for this position is $18.78 - $21.58 per hour.

BENEFITS WE OFFER:
  • Free Premier RV AAA Washington Membership
  • Paid training
  • Remote work
  • Career development and advancement potential

WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Work from home with scheduled breaks.
  • The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:
  • Equipment used: Computer and various virtual technologies
  • Travel: Rarely Travel
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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