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Flex Aaa Call Center Jobs (NOW HIRING)

The Auto Club Group

AAA Career Fair

Nashville, TN · On-site

$11 - $11.50/hr

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer ...

The Auto Club Group

AAA Career Fair

Nashville, TN · On-site

$11 - $11.50/hr

The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer ...

GDIT

Call Center Manager

Montgomery, AL

$111K - $150K/yr

Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + ... To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a ...

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How much do flex aaa call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for flex aaa call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Flex AAA Call Center Representative, and why are they important?

To thrive as a Flex AAA Call Center Representative, you need excellent customer service skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone operations is essential. Standout representatives excel in active listening, patience, and clear communication under pressure. These skills are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

What is a Flex AAA Call Center?

A Flex AAA Call Center is a customer service center that handles calls for AAA, the American Automobile Association, on a flexible or on-demand basis. Employees at these centers assist customers with services like roadside assistance, travel planning, membership inquiries, and insurance support. The 'Flex' designation often means that staff can work varied schedules, including part-time, remote, or shift-based hours, to accommodate fluctuating call volumes. This flexibility can be appealing for individuals seeking non-traditional work arrangements while still providing vital support to AAA members.

How does working in a Flex Aaa Call Center differ from a traditional call center environment?

Working in a Flex Aaa Call Center typically offers greater scheduling flexibility, allowing employees to choose shifts that best fit their personal needs. The environment is often fast-paced, with agents handling a variety of customer inquiries, including emergency roadside assistance and membership support. Team collaboration is vital, as agents frequently coordinate with dispatchers and service providers to deliver timely solutions. While the role can be challenging due to high call volumes and urgent situations, it also provides opportunities to develop strong problem-solving and communication skills, which can support career growth within customer service or supervisory roles.
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Flex Aaa Call Center jobs near you
Infographic showing various Flex Aaa Call Center job openings in the United States as of June 2026, with employment types broken down into 33% As Needed, 17% Full Time, 33% Part Time, and 17% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Call Center Representative - Roadside Assistance

Call Center Representative - Roadside Assistance

AAA East Central

Pittsburgh, PA • Remote

$20.74/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

AAA East Central rating

8.3

Company rating: 8.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

111th of 261 rated insurance

Job description

Call Center Representative - Roadside Assistance

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

  • Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months

  • Weekend Shift Differential: earn an additional 10% = $20.74 per hour

  • Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)

  • Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing

  • Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure

  • Advancement Opportunities

What You Will Do:

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.

  • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.

  • Maintain a compassionate and composed demeanor, especially during high-intensity calls.

  • Relay critical information to the internal and external teams to expedite the dispatching process.

  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.

  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.

  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You Will Need:

  • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.

  • Ability to provide excellent customer service and thrive in a high-volume call environment.

  • Excellent communication skills, both verbal and written.

  • Empathy and a strong desire to help those in distress.

  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.

  • Comprehensive understanding of maps, GPS systems, and traffic safety rules.

  • Proficiency in Microsoft Teams and Outlook.

  • High School diploma, GED or equivalent.

Remarkable benefits:

•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match     

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

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