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911 Operator Jobs in Springfield, MA (NOW HIRING)

Shepard Steel

Machine Operator (Structural)

Hartford, CT · On-site

$17.25 - $20.50/hr

Machine Operator (Structural) Our company is looking for an experienced Equipment Operator to run one or several types of power fabrication machines in our structural shop. Under the direct ...

Kelly Services

Machine Operator

Bloomfield, CT · On-site

$20.33/hr

Join Kelly and Cummins as valued machine operators in Bloomfield, CT, and help build world-class Jake brakes and automotive components! Available Shifts & Pay: * 2nd Shift: Monday-Friday, 3:00pm-11 ...

Niagara Bottling LLC

Production Operator

Bloomfield, CT

$20.01 - $27.02/hr

Production Operator This position is responsible for daily operations of the production floor; ensuring the shift meets established safety, quality, and production goals in compliance with all ...

Niagara Bottling, LLC

Production Operator

Bloomfield, CT · On-site

$20.01 - $27.02/hr

Production Operator This position is responsible for daily operations of the production floor; ensuring the shift meets established safety, quality, and production goals in compliance with all ...

FLEXcon Company

Machine Operator Weekdays

Spencer, MA · On-site

$17.50 - $21/hr

Blueshift is seeking a dedicated and motivated Operator to join our dynamic Operations team. This position is pivotal in ensuring the smooth and safe execution of our day shift, supporting key ...

VOLT

Machine Operator - Manchester

Manchester, CT · On-site

$18 - $20.33/hr

Shifts: 1st, 2nd and 3rd As a Machine Operator you will: * eads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.

ITW

Machine/Equipment Operator

Bloomfield, CT · On-site

$22 - $25/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Metallizer - Machine Operator -1st Shift 6am - 2pm * Read schedule to determine timing for production changeovers needed at metallizer machine. * Stop and start ...

AmerCareRoyal

Machine Operator - 3rd Shift

Westfield, MA · On-site

$19.20 - $27.26/hr

We're currently hiring Machine Operators across multiple machine types and every shift at our Westfield, MA facility. Rather than applying to a specific opening, tell us your experience, skillset ...

AmerCareRoyal

Machine Operator - 3rd Shift

Westfield, MA · On-site

$19.20 - $27.26/hr

We're currently hiring Machine Operators across multiple machine types and every shift at our Westfield, MA facility. Rather than applying to a specific opening, tell us your experience, skillset ...

AmerCareRoyal

Machine Operator - 2nd Shift

Westfield, MA · On-site

$19.20 - $27.26/hr

We're currently hiring Machine Operators across multiple machine types and every shift at our Westfield, MA facility. Rather than applying to a specific opening, tell us your experience, skillset ...

AmerCareRoyal

Machine Operator - 3rd Shift

Westfield, MA · On-site

$19.20 - $27.26/hr

We're currently hiring Machine Operators across multiple machine types and every shift at our Westfield, MA facility. Rather than applying to a specific opening, tell us your experience, skillset ...

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All Jobs911 Operator Jobs911 Operator Jobs in Springfield, MA

911 Operator information

See Springfield, MA salary details

$22

$26

$31

How much do 911 operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 911 operator in Springfield, MA is $26.91, according to ZipRecruiter salary data. Most workers in this role earn between $25.38 and $28.75 per hour, depending on experience, location, and employer.

What is a 911 operator?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What does a 911 operator do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

What are the key skills and qualifications needed to thrive as a 911 operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

What are some of the biggest challenges 911 operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

How do you get a job as a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete training provided by the hiring agency. Strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols are essential for the role.

How long does it take to become a 911 operator?

Becoming a 911 operator typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need a high school diploma or equivalent, pass background checks, and may need to obtain certifications such as Emergency Medical Dispatch (EMD) or Emergency Telecommunicator Certification. Ongoing training is often provided to develop communication skills and familiarity with dispatch systems.
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The top searched job categories for 911 Operator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for 911 Operator jobs?

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911 Operator jobs near you
Infographic showing various 911 Operator job openings in Springfield, MA as of August 2026, with employment types broken down into 44% Full Time, 53% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $54,659 per year, or $26.3 per hour.

Machine Operator - Nights

Hamilton Connections

East Longmeadow, MA • On-site

$18/hr

Contractor

Re-posted 10 days ago

Job description


Hamilton Connections has immediate openings for overnight line techs/machine operators for a busy plastics manufacturing company located in East Longmeadow, MA.
Night Shift - $18.00/hour plus bi-weekly attendance bonus
12 hour shift (rotating 48 hours/ 36 hours per week) 6:45 pm - 7:15 am
Responsibilities:
• tend to the line on which you are assigned
• identify and remove and damaged product
• inspect product
Keep updated records of inventory and activity logs
Skills:
• Prior machine operator experience preferred
• Attention to detail and familiarity with industrial equipment
Additional Information
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