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911 Dispatcher Jobs in Springfield, MA (NOW HIRING)

Trinity College

Dispatcher

Hartford, CT · On-site

The Dispatcher will serve as the initial point of contact for Campus Safety services, providing communications for department services. The position will dispatch Campus Safety Officers for routine ...

Aiello Home Services

Dispatcher

Windsor Locks, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Springfield College

Dispatcher

Springfield, MA · On-site

$18/hr

The Dispatcher operates multiple communication systems simultaneously while maintaining situational awareness, ensuring officer safety, and supporting the daily operations of the department in a fast ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

FullSteam

SCIT Dispatcher

Bloomfield, CT · On-site

$19/hr

The SCIT Dispatcher will be responsible for coordinating daily transportation and dispatch activities, communicating with drivers and team members, and ensuring operations run efficiently and ...

Central Group Companies

Dispatcher

Hartford, CT · On-site

We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people ...

Quantix SCS LLC

Dispatcher

Springfield, MA · On-site

Description The Dispatcher will oversee a fleet of truck drivers, ensuring safety, efficiency, and compliance with company policies and federal regulations. This role demands excellent communication ...

A. Duie Pyle

Dispatcher- Dedicated

Chicopee, MA · On-site

A. Duie Pyle is seeking a Dedicated Dispatcher to join our team in Chicopee, MA. In this key position, you will serve as the primary point of contact for our dedicated drivers. You will be ...

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

K. L. Breeden & Sons

Dispatcher (32223)

Bloomfield, CT · On-site

$20.88 - $26.10/hr

Monitor load readiness for dispatch from the distribution center and coordinate delivery times and instructions with the receiving locations, distribution center and backhaul vendors. Interact with ...

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All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Springfield, MA

911 Dispatcher information

See Springfield, MA salary details

$15

$25

$40

How much do 911 dispatcher jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 911 dispatcher in Springfield, MA is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $29.23 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the employing agency, and pass background checks and assessments. Some jurisdictions require certification in emergency medical dispatch or other relevant areas, and strong communication skills are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
More about 911 Dispatcher jobs

What are the most commonly searched types of 911 Dispatcher jobs in Springfield, MA?

The most popular types of 911 Dispatcher jobs in Springfield, MA are:

What are popular job titles related to 911 Dispatcher jobs in Springfield, MA?

For 911 Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching 911 Dispatcher jobs in Springfield, MA look for?

The top searched job categories for 911 Dispatcher jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for 911 Dispatcher jobs?

Cities near Springfield, MA with the most 911 Dispatcher job openings:

911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Springfield, MA as of August 2026, with employment types broken down into 64% Full Time, 27% Part Time, and 9% Temporary. Highlights an 100% In-person job distribution, with an average salary of $52,875 per year, or $25.4 per hour.

Dispatcher

Trinity College

Hartford, CT • On-site

Full-time

Re-posted 25 days ago

Job description

The Dispatcher will serve as the initial point of contact for Campus Safety services, providing communications for department services.  The position will dispatch Campus Safety Officers for routine and emergency situations and receive incoming communications via telephone, web-based alerts, or radio relating to Campus Safety services. 

Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program.  With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity's most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.
  • High School Diploma or GED
  • 1-3 Years of work experience
  • Preferred: 2 years Campus Safety environment, prior public safety or emergency dispatch experience is highly preferred
  • Serve as the initial point of contact for Campus Safety services, handling calls for service, general inquiries, and other requests with professionalism, empathy, and compassion
  • Assist a diverse campus community of students, faculty, and staff through a customer-centric approach while working in the dispatch center 
  • Receive incoming communication relating to Campus Safety services of the college and operate the Campus Safety radio communication system to dispatch personnel for performance of duties.  Support flow of information to personnel including information from outside law enforcement agencies and receive emergency alarms.  Keep supervisors informed of all incidents and make appropriate notification of on-call personnel based upon published lists 
  • Maintain or monitor relevant computer databases and reporting systems during assigned tour including entering incident data, monitoring safety device and access system software, and Blue light emergency phone network
  • Proactively monitor a robust video surveillance system to deter crime, inform patrols of suspicious activity, and research unfolding or recent events
  • Monitor the Campus Safety office during assigned shifts, addressing walk-in inquiries, requests for service, and related administrative tasks
  • Maintain, and be able to access, critical information related to college operations such as: daily schedules, policies, and bulletins, daily crime log, Clery Act log, vehicle tow logs, campus community member contact records, and blue light emergency phones
  • Perform other related duties as assigned and based on departmental needs

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