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911 Dispatcher Jobs in Springfield, MA (NOW HIRING)

United Rentals - French

Area Dispatcher

Bloomfield, CT · On-site

As an Area Dispatcher, you will be tasked with organizing the daily dispatch of drivers for a metro area in a safe and timely manner. You will work closely with Operations Managers and Inside Sales ...

United Rentals

Area Dispatcher

Bloomfield, CT · On-site

As an Area Dispatcher, you will be tasked with organizing the daily dispatch of drivers for a metro area in a safe and timely manner. You will work closely with Operations Managers and Inside Sales ...

United Rentals - French

Area Dispatcher

Bloomfield, CT · On-site

As an Area Dispatcher, you will be tasked with organizing the daily dispatch of drivers for a metro area in a safe and timely manner. You will work closely with Operations Managers and Inside Sales ...

United Rentals

Area Dispatcher

Bloomfield, CT · On-site

As an Area Dispatcher, you will be tasked with organizing the daily dispatch of drivers for a metro area in a safe and timely manner. You will work closely with Operations Managers and Inside Sales ...

Valley Transporter

Be Seen First

Office Dispatcher

Amherst, MA · On-site

$16/hr

Valley Transporter is looking for a Part-Time Dispatcher who can juggle schedules, support drivers, and keep passengers calm, informed, and on time. We transport passengers throughout the local area ...

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE : Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs.

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE : Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs.

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

CURRENT OPPORTUNITY: HVAC DISPATCHER JOB TYPE : Full-time JOB RESPONSIBILITIES: In this first-shift position, the responsible person will communicate with the customer to determine service needs.

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Showing results 21-40

All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Springfield, MA

911 Dispatcher information

See Springfield, MA salary details

$15

$25

$40

How much do 911 dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 911 dispatcher in Springfield, MA is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $29.23 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the employing agency, and pass background checks and assessments. Some jurisdictions require certification in emergency medical dispatch or other relevant areas, and strong communication skills are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
More about 911 Dispatcher jobs

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For 911 Dispatcher jobs in Springfield, MA, the most frequently searched job titles are:

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What cities near Springfield, MA are hiring for 911 Dispatcher jobs?

Cities near Springfield, MA with the most 911 Dispatcher job openings:

911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Springfield, MA as of August 2026, with employment types broken down into 64% Full Time, 27% Part Time, and 9% Temporary. Highlights an 100% In-person job distribution, with an average salary of $52,875 per year, or $25.4 per hour.