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911 Operator Jobs in Raleigh, NC (NOW HIRING)

The Steel Network

Machine Operator

Durham, NC

$16.50 - $19.50/hr

Machine Operator ID: 2104 Location: Durham, NC Department: Operations More about this job > Description The Steel Network, Inc (TSN) is a leading national manufacturer of light steel framing building ...

The Steel Network

Machine Operator

Durham, NC · On-site

$16.50 - $19.50/hr

TSN is seeking to hire a Machine Operator to join our team. We foster a collaborative environment and offer opportunities to learn new skills and work on a diverse range of projects. We pride ...

Millennium Print Group

Overwrap Operator

Raleigh, NC

$16.25 - $19.75/hr

Overwrap Operator 12 hr, (2,2,3,2) Night and Day Availability Summary Join Millennium Print Group as an Overwrap Operator! We're looking for an Overwrap Operator to join our manufacturing team in ...

Micro Tech Staffing Group

Machine Operator

Zebulon, NC

$16 - $16.50/hr

Are you an experienced machine operator looking for a stable manufacturing position with opportunities to grow? We're hiring Production Machine Operators for both day and night shifts . If you have ...

Synerfac Technical Staffing

Machine Operator

Oxford, NC

$17 - $25/hr

Machine Operator The Machine Operator is responsible for setting up, operating, and maintaining production machinery to ensure efficient and safe manufacturing processes. This role requires attention ...

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All Jobs911 Operator Jobs911 Operator Jobs in Raleigh, NC

911 Operator information

See Raleigh, NC salary details

$22

$26

$31

How much do 911 operator jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for 911 operator in Raleigh, NC is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $28.03 per hour, depending on experience, location, and employer.

What are 911 Operators?

911 Operators, also known as emergency dispatchers, are professionals who answer emergency and non-emergency calls from the public. They are responsible for gathering essential information from callers, determining the nature and location of emergencies, and dispatching the appropriate emergency services, such as police, fire, or medical personnel. In addition to dispatching, they may provide life-saving instructions over the phone and must remain calm and composed under pressure. Their work is crucial to ensuring a swift and effective emergency response.

What are the key skills and qualifications needed to thrive as a 911 Operator, and why are they important?

To thrive as a 911 Operator, you need strong communication skills, quick decision-making abilities, and a high school diploma or GED, with some agencies requiring specialized training or certification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and radio equipment is essential. Exceptional emotional resilience, multitasking, and the ability to remain calm under pressure are critical soft skills for this role. These competencies ensure timely, accurate responses to emergencies, which directly impact public safety and successful emergency outcomes.

How to become a 911 dispatcher?

To become a 911 dispatcher, applicants typically need a high school diploma or equivalent, pass a background check, and complete training provided by the employing agency. Certification in emergency medical dispatch or other relevant skills may be required, and strong communication and multitasking abilities are essential for the role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive due to the job's high responsibility. Candidates often need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. The hiring process can be rigorous, but meeting the qualifications and demonstrating relevant skills improves chances of being hired.

What are some of the biggest challenges 911 Operators face during high-stress calls, and how can they manage them effectively?

911 Operators frequently handle high-pressure situations, such as medical emergencies or crimes in progress, where staying calm is crucial. The biggest challenges include managing emotional callers, quickly gathering accurate information, and prioritizing multiple incidents simultaneously. Effective operators rely on strong communication skills, standardized protocols, and support from their team to ensure efficient and compassionate responses. Many agencies also provide regular training and access to peer support programs to help operators cope with job-related stress.

What is the difference between 911 Operator vs Emergency Dispatcher?

Aspect911 OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication skills, sometimes certificationsHigh school diploma, communication skills, often similar certifications
Work EnvironmentEmergency call centers, public safety agenciesEmergency call centers, public safety agencies
Employer & IndustryPolice, fire, EMS departmentsPolice, fire, EMS departments
Job FunctionsAnswer emergency calls, gather info, dispatch servicesAnswer emergency calls, coordinate dispatch, provide info

Both 911 Operators and Emergency Dispatchers work in emergency call centers, answering calls and dispatching services. The roles are often used interchangeably, with slight variations depending on the agency. Generally, they require similar skills and certifications, focusing on quick response and communication. The main difference lies in terminology used by different agencies, but their core responsibilities and work environments are very similar.

What Does a 911 Operator Do?

A 911 operator works in an emergency dispatch center receiving calls from the general public. Also known as emergency dispatchers, in this job, you answer the phone when someone calls the 911 emergency number. Your job duties include answering phone calls in a 24-hour call center, collecting information from callers regarding the emergency situation, and dispatching the appropriate safety personnel to assist the callers. As a 911 operator, many of the phone calls you receive are serious in nature and can be traumatic, so you must be able to work well under this stress and maintain strong communication skills.

How to get a job being a 911 operator?

To become a 911 operator, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency dispatch training. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for this role.

What is the highest paid 911 operator?

The highest paid 911 operators typically earn salaries in the upper range of emergency dispatchers, with some earning over $60,000 annually, especially in regions with higher cost of living or specialized certifications. Factors such as experience, location, and additional skills can influence salary levels for this role.
More about 911 Operator jobs
What are popular job titles related to 911 Operator jobs in Raleigh, NC? For 911 Operator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching 911 Operator jobs in Raleigh, NC look for? The top searched job categories for 911 Operator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 911 Operator jobs? Cities near Raleigh, NC with the most 911 Operator job openings:
911 Operator jobs near you
Infographic showing various 911 Operator job openings in Raleigh, NC as of July 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Publ Sfty Telecomm Supervisor - Journey

UNC-Chapel Hill

Chapel Hill, NC

$45K - $75K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

University Of North Carolina At Chapel Hill rating

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

306th of 614 rated colleges and universities

Job description

Posting Information
Department UPD Police-234401 Career Area Police/Security Is this an internal only recruitment? No Posting Open Date 07/22/2026 Application Deadline 08/17/2026 Position Type Permanent Staff (SHRA) Position Title Publ Sfty Telecomm Supervisor - Journey Salary Grade Equivalent NC06 / GN10 Working Title Publ Sfty Telecomm Supervisor Position Number 00059507 Vacancy ID P021217 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule
Monday through Friday / 9am - 5pm (subject to change)
Work Location CHAPEL HILL, NC Position Location North Carolina, US Hiring Range $45,273 - $75,305 Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Notice to Applicants
This position is not eligible for H-1B sponsorship.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
UNC Police supports the University's core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina's future.
Position Summary
This position assists the 911 Emergency Communications Center Manager with the direction, management, and daily operations of the 911 Emergency Communications Center. The position assumes the duties and responsibilities of the Center Manager during their absence and provides supervision and leadership to 911 staff. The position is responsible for developing and delivering training to ensure compliance with applicable rules, regulations, policies, and procedures. The position oversees the Center's Quality Assurance Program and supports compliance with standards established by CALEA (The Commission on Accreditation for Law Enforcement Agencies). The position recruits, trains, mentors, counsels, and evaluates staff and assists with staffing and operational needs within the 911 Center. The position is required to perform the duties of a 911 Telecommunicator as needed and serves as the department's Assistant Terminal Agency Coordinator for the Division of Criminal Information Network.
Strongly preferred qualifications include demonstrated ability to effectively manage, lead, and make sound decisions during emergencies and other high-stress situations; experience hiring and training 911 Telecommunicators, conducting performance evaluations, and reviewing or approving employee time records; and the ability and willingness to participate in an assigned on-call rotation, normally two weeks per month, although the schedule may vary based on operational needs. The position also requires proficiency in operating computers and related office support software and hardware, calculators, telephones, mobile phones, laptop computers, copy machines, printers, 911 operator consoles, portable radios, mobile and base station radios, and other general office equipment with reasonable speed and accuracy. The position may involve extended periods of time at a keyboard or workstation, including during high-stress and high-volume emergency situations.
Minimum Education and Experience Requirements
High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.
Management Preferences
-Two years of continual experience in a Public Safety Communications and/or 911 Center.
-Two years of experience in a Supervisory position in a Public Safety Communications and/or 911 Center.
-Knowledge of UNC Policy and Procedures, NC General Statues, FCC rules and regulations, DCI regulations and general police operations.
-Experience with administrative principles and practices, including goal setting, program development and management, supervision of staff, strong interpersonal skills and experience with State Government.
Required Licenses/Certifications Special Physical/Mental Requirements
While performing the duties of this job, the individual will occasionally be required to stand, climb, or balance, kneel, crouch, or crawl and lift or move up to 50 pounds with or without accommodations.
This position is an 'ESSENTIAL' Emergency Duty Employee position. This means that this position is one that is necessary to ensure that University operations continue uninterrupted during periods of adverse weather, pandemic disease, and/or other emergency situations, including those that require the University to close. As such, you will be required to report to work (or remain at work) according to your usual schedule, or upon notification, to report to work outside of your usual schedule.
Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements Evening work occasionally, Night work occasionally, Overtime occasionally, Rotating shifts occasionally, Shift work occasionally, Valid NC Driver's License, Weekend work occasionally Special Instructions Quick Link https://unc.peopleadmin.com/postings/322811
Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

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About University of North Carolina at Chapel Hill

Sourced by ZipRecruiter

The University of North Carolina at Chapel Hill (UNC-Chapel Hill), located in Chapel Hill, NC, US, is renowned for being one of the leading research institutes in the world. Operating within the education industry, this public research university offers a broad range of undergraduate, graduate, and professional programs across various disciplines. UNC-Chapel Hill was chartered in 1789 and has maintained its legacy of academic excellence and innovative research for more than two centuries. The institution operates under the core values of excellence, innovation, engagement, accessibility, diversity, and inclusivity. Their mission is to serve the people of North Carolina and the United States by teaching a diverse community of students to become the next generation of leaders.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Chapel Hill, NC, US

Year founded

1789

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